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Topics - acejavelin

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1
So I haven't done a Mitel installation for a long time, and this is the first one I have done that purely virtual and the analogs are all SIP extensions on a 48-port Grandstream...

I have a few instances where the Single Line SIP extensions are not ringing as part of groups.

First one is a 6930 desk phone and an analog cordless connected to a SIP extension on a Grandstream device (Full Service, stand-alone extension)... Calling the analog cordless directly works fine as does calling the 6930 desk phone, but if you call the Ring Group that is set to Ring All that contains both devices, only the 6930 rings.

For another user, we built a MDUG with a 6930 and a SIP extension both setup as Multi-User Devices under the same user, both can make calls fine, but when you call the Prime DN, only the deskphone rings and not the SIP analog extension.

Is there something unique about single line SIP extensions here? I am a little confused as to why this isn't working... I haven't done a MiVB install for a long time, but I have done hundreds and don't recall ever running across this before...

2
Mitel MiVoice Business/MCD/3300 / Call History on 6930 sets
« on: January 05, 2024, 01:56:05 PM »
I recently did a new install of a MiVoice Business 3300 in a medical facility, and it's been working well but the IT guy got ahold of me today and said that the call history on the 6930 phones isn't showing "second missed calls" meaning when they are on a call and a second call rings in on the Multicall appearance of the prime DN of the phone, it doesn't show in the phones embedded call history as a missed call, but if I give them a Call History key via the Mitel server it shows the calls there. Anyway to adjust this behavior in the 6930 set's embedded Call History application or am I going to have to put Call History keys on a hundred sets?

5
MiVoice Office 250/Mitel 5000 / Odd log messages related to SIP trunks
« on: April 28, 2023, 12:46:41 PM »
I was in a system today looking at something else, and noticed these log entries (LOTS of them) related to their SIP trunks... Anyone seen this before and have any insight?

Code: [Select]
-01:477- > -01:468- 11:21 04-28 *** sip_trunk_interface_entity_t::query:  Invalid Field ID = 2810
-01:477- > -01:469- 11:21 04-28 *** sip_trunk_interface_entity_t::query:  Invalid Field ID = 2810
-01:477- > -01:470- 11:21 04-28 *** sip_trunk_interface_entity_t::query:  Invalid Field ID = 2810
-01:477- > -01:471- 11:21 04-28 *** sip_trunk_interface_entity_t::query:  Invalid Field ID = 2810
-01:477- > -01:472- 11:21 04-28 *** sip_trunk_interface_entity_t::query:  Invalid Field ID = 2810

The customer has not complained of any trunk/call related issues.

6
Has anyone been able to get this to work with the MiVO250? I can get the Bria Solo mobile and desktop client to work pretty well, but on the mobile application the only way I can make it work is to disable the Push Notification Service, otherwise the Mitel rejects the calls or fails.

What seems to happen is when the mobile phone doesn't have the app active, it deregisters itself and registers a Push Notification server... then when a call is presented, the Push Notification goes to the mobile device to "wake up" the app and register it to get the call. Works great on our Broadsoft server, but on the MiVO 250 it just doesn't like it and the call fails.

There are a handful of settings in the Bria client to mess with the settings, and I have tried all four "modes" for the Push Notification settings and none of them seem to work properly. Anybody have any luck making it work? I just want to get it working as with the Push disabled, it makes a noticeable impact on battery life, although it does work reliably.

7
MiVoice Office 250/Mitel 5000 / Android or iPhone remote SIP softphone
« on: March 21, 2023, 11:10:44 AM »
What are people using for a remote SIP softphone on the MiVO 250?

I have a user who will be remote 100% of the time, and mobile, and they do not have MiVO Application server so the Mitel softphone isn't an option anymore... Any recommendations for a remote user? Firewall ports can be adjusted... VPN isn't an option.

Anyone use https://www.zoiper.com?

8
Is there any way to suppress the CESID assignment messages in the logs on 6.3 SP7?

9
Mitel Software Applications / MiVCR Questions
« on: March 15, 2022, 01:51:13 PM »
OK... So I am going to say upfront that although I am certified on this product, I have only installed ONE ever where I was the helper, like 5 or 6 years ago, and it's almost never been touched since install and has been happily chugging away with no issues, until now.

Customer called and wanted a password reset for a user, and said the email reset wasn't working. Turns out that email is broken, which I am guessing is a TLS issue from looking at the logs. They are using Office365 SMTP mail and everything seems to be setup correctly.

Disturbing part is two fold... it's on 9.1.1000.1 (2016), so it's needs an upgrade bad... Is it as simple as just download the latest 9.2 EXE file and run it on the physical server? Do I need a new license key or anything... Nothing shows in AMC for this, just their phone system? The last time I messed with it you still had to talk to Oaisys for things like this.

Also, but the really disturbing part it is on Windows Server 2012 R2 Standard... Which is older but still supported, but has had automatic upgrades disabled since install and has never been updated. If I enable windows updates and update fully, is it likely to cause any issues? This server is a physical server dedicated for Call Recording and does nothing else.

10
We have one customer who is on older software, MCD 7.1.9, and it works fine, but in the last month or so we cannot access the admin web page anymore, it just gives a security error and can't continue. Tried FireFox and the depreciated TLS fix, but it still won't work... Even with Internet Explorer it shows a similar error. System has been rebooted. Any idea how to access it short of using the software installer to upgrade it to the latest version of 8, meaning the customer would need to renew SWA, which they don't want to do because they are ripping it out and moving to their parent corporations hosted system towards the end of the year?

11
MiVoice Office 250/Mitel 5000 / Any fix for the "MS Access" issue yet
« on: February 14, 2022, 09:47:14 AM »
Getting super frustrated with having to repair/reinstall Access 2010 several times a week to use db programmer... Anyone found a permanent fix yet?

12
Mitel MiVoice Business/MCD/3300 / Hospitality question
« on: January 06, 2022, 03:59:20 PM »
So I am new to hospitality on the 3300, definitely not new to the 3300 though... I just don't know how to accomplish this scenario

Customer has 4 phones at the front desk, two 6930 sets at the front counter and two 5540 consoles on the back counter. When a call comes in or a room dials 0, they want the consoles to ring but want the option of picking up the call on the 6930 sets (and maybe three other 6930 sets in the FD Mgrs office, GMs office, and sales office). They don't want it to ring in those 6930 locations necessarily but want an easy way to pickup a call ringing at the consoles. They did this on their old SX200 by dialing a TAFAS code, but how can I give them a similar setup in the 3300?

The other option I am considering is replacing one of the consoles with another 6930 set, and just having the Dial 0 and Incoming calls ring analog sets not connected to anything and then map them as key appearances on the 6930 sets, just keeping one 5540 to do Guest Room functions.

I am really getting annoyed at how limited the 3300 seems to be for hospitality compared to the 200ICP.

13
MiVoice Office 250/Mitel 5000 / New laptop... Programmer error
« on: December 30, 2021, 06:02:29 PM »
Got a great new laptop... Lenovo P14s decked out... But I installed the latest Mitel software and 6.3.6.22 programmer add-on, and I am getting this error every time I try to connect. Thoughts?


14
What are people using for small digital or digital hybrid phone systems today? The office with under 20 phones, doesn't have or want network cabling done, doesn't want VoIP or hosted, but just a traditional digital phone system? We had sold ESI Comm servers for many years and they worked phenomenally well, but those are now End of Life and we need a replacement. Is Avaya IP Office the only real solution with digital phones that is viable? We begrudgedly support Avaya IP Office, mainly because we acquired another reseller who was a dealer, but would prefer not to continue that product line. So many of the companies that made great digital phone system are gone, which is understandable in todays market, but what other options are out there?

15
For some time now, all of our techs have to do a Reinstall of MS Access daily to use Mitel 250 software... The MSA&D always opens, but when we try to connect with a session manager it either just disappears at 20% loading, or pops up a message "The operating system is not configured to run the application" or something to that effect. To correct it we have to go to Apps & Features, search for Microsoft Access, click Modify, then reinstall MS Access, and then everything works as normal again... until tomorrow and then we have to do it again.

Is there any permanent fix for this?

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