Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Divert to extension on no answer/busy, leave voicemail on target extension.

« on: September 27, 2016, 07:02:02 AM »

Thanks.

But x3000 is our general/main number.......I can't do a 'divert always' to voicemail.

To be clear, the originally dialled extension should divert to the main number.  The main number then rings for four rings and then diverts to the main number's voicemail.

Cheers

Greg

2

Mitel MiVoice Business/MCD/3300 / Divert to extension on no answer/busy, leave voicemail on target extension.

« on: September 25, 2016, 04:13:36 AM »

Hi

We have a 3300CXi and I'd like to put a configuration in place that delivers the following:

*  Inbound call (internal or external) dials extension (e.g. x3005)
*  extension ring 4 times (this seems to be the default on our system anyway) and then diverts to another extension (e.g. x3000)
*  x3000 rings 4 times and then if unanswered, diverts to the voicemail for x3000 - not x3005 as seems to be the default behaviour.

Same behaviour applies if x3005 is busy.  Would appreciate any assistance you're able to offer.

Thanks in advance!

Greg

3

Mitel MiVoice Business/MCD/3300 / Divert all calls to general number voicemail for Christmas break..

« on: December 24, 2010, 06:07:28 PM »

Hi

I've been asked to configure our 3300CX so that:

*  all calls into the general/main number receive a 'holiday hours' message (done); and
*  all unanswered calls into DIDs get diverted to the general number voicemail mailbox

I've configured the call-rerouting sections so that all incoming calls into the DIDs are diverted to the general/main number but while the divert seems to be working fine, the general number's voicemail never 'answers' these calls.  Any suggestions as to what I've done wrong???

My config change was pretty simple - I:

*  configured the general number to have a first alternate number of the voicemail ext.
*  configured all other extensions to have a first alternate number of the general number extension.

I would have though this would have worked but apparently not :-(.

Thanks in advance for any help you're able to provide.
Cheers

4

Mitel MiVoice Business/MCD/3300 / "Internal System Error" message when applying license update

« on: May 25, 2010, 09:14:28 PM »

Hi

I've purchased some additional mailbox licenses for a client.  When I go to update the license count (through Licences > License and Option Selection > Change > Retrieve Licenses), I get the following:

*  Message "Please wait while data is retrieved"
*  The licence count is then updated correcly.  I then click "Save" and get a message which states "Please wait while your data is saved"
*  Message "Internal System Error"

& the license count is not updated.

Does anyone have any suggestions?

Version details are:
Release level 4.1
Active Software Load 10.1.0.69_1

Thanks!

Supam

5

Mitel MiVoice Business/MCD/3300 / Re: Intermittent PRI Drop-outs

« on: April 27, 2010, 07:27:19 AM »

Thanks for your responses.

To answer your questions Mitel100, the link light on the E1 port on the PBX remains solid green.  As does the sync light on the NTU.....

Also, as this is our only link, I do not have the option to re-configure to prioritise calls in/out of a particular link.

I'll keep hassling the service provider and the re-seller and see how far I get.

Thanks again!

6

Mitel MiVoice Business/MCD/3300 / Re: Intermittent PRI Drop-outs

« on: April 26, 2010, 08:11:07 AM »

No problem:

Universal E1          6 1  2  1                                                 
Link is Available                                                               
         duty                             bit                                   
         cycle       framing              error                                 
Time     (%)         losses     slips     rate                                 
------------------------------------------------                               
22:08    100            0           0         0                                 
22:00    100            0           0         0                                 
21:00    100            0           0         0                                 
20:00    100            0           0         0                                 
19:00    100            0           0         0                                 
18:00    100            0           0         0                                 
17:00    100            0           0         0                                 
16:00    100            0           0         0                                 
15:00    100            0           0         0                                 
14:00    100            0           0         0                                 
13:00    100            0           0         0                                 
12:00    100            0           0         0                                 
11:00    100            0           0         0                                 
10:00    100            0           0         0                                 
 9:00    100            0           0         0                                 
 8:00    100            0           0         0                                 
 7:00    100            0           0         0                                 
 6:00    100            0           0         0                                 
 5:00    100            0           0         0                                 
 4:00    100            0           0         0                                 
 3:00    100            0           0         0                                 
 2:00    100            0           0         0                                 
 1:00    100            0           0         0                                 
 0:00    100            0           0         0                                 
23:00    100            0           0         0                                 
------------------------------------------------                               

7

Mitel MiVoice Business/MCD/3300 / Intermittent PRI Drop-outs

« on: April 26, 2010, 06:04:06 AM »

Hi

Since upgrading to MCD 4.1 (10.1.0.69_1), I have been having intermittent drop-outs on my E1.  I upgraded the software on a Thursday evening but on the following Sunday, we started having intermittent call drop-outs on both inbound and outbound calls and a 'ticking' every ten seconds or so on the external parties phone.

Our PBX tech guys have suggested that this is a carrier-side issue but they've been unable to find any issues and it seems strange that the ISDN service had been running perfectly for the 12 months leading up to the upgrade.  A restart of the card (LOAD 6 1 2) does not seem to resolve the issue but a restart of the controller (LOAD 1) does seem to rectify the issue for a couple of days but both times I've restarted the controller, the issue has returned.

I'd be interested in any opinions/suggestions you may have.

Following are the logs that constantly appear the systems maintenance logs:

Maintenance 4233 Info 2010/Apr/23 12:03:36 ISDN VDsu-1 Mod 1 Port 1 All alerts are CLEARED Main Maintenance;0
Maintenance 4232 Warning 2010/Apr/23 12:03:34 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Present
 Main Maintenance;0
Maintenance 4231 Warning 2010/Apr/23 12:03:34 ISDN VDsu-1 Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE Main Maintenance;0
Maintenance 4230 Warning 2010/Apr/23 12:03:09 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Absent
 Main Maintenance;0
Maintenance 4229 Info 2010/Apr/23 12:03:08 ISDN VDsu-1 Mod 1 Port 1 All alerts are CLEARED Main Maintenance;0
Maintenance 4228 Warning 2010/Apr/23 12:03:07 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Present
 Main Maintenance;0
Maintenance 4227 Warning 2010/Apr/23 12:03:07 ISDN VDsu-1 Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE Main Maintenance;0
Maintenance 4226 Warning 2010/Apr/23 12:03:07 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Absent
 Main Maintenance;0
Maintenance 4225 Info 2010/Apr/23 12:03:06 ISDN VDsu-1 Mod 1 Port 1 All alerts are CLEARED Main Maintenance;0
Maintenance 4224 Warning 2010/Apr/23 12:03:05 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Present
 Main Maintenance;0
Maintenance 4223 Warning 2010/Apr/23 12:03:05 ISDN VDsu-1 Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE Main Maintenance;0
Maintenance 4222 Warning 2010/Apr/23 12:02:54 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Absent
 Main Maintenance;0
Maintenance 4221 Info 2010/Apr/23 12:02:54 ISDN VDsu-1 Mod 1 Port 1 All alerts are CLEARED Main Maintenance;0
Maintenance 4220 Warning 2010/Apr/23 12:02:53 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 
Type of diagnostics :   Background
Scope of report :   Hybrid 
Reason(s) for report:
      - Far end alarm :  Present
 Main Maintenance;0
Maintenance 4219 Warning 2010/Apr/23 12:02:53 ISDN VDsu-1 Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE Main Maintenance;0

8

Mitel MiVoice Business/MCD/3300 / Re: Confiiguring 5320 Handsets

« on: March 10, 2010, 05:11:24 AM »

I thought as much :-(.  Thanks for your help anyway bobcheese!

9

Mitel MiVoice Business/MCD/3300 / Re: Confiiguring 5320 Handsets

« on: March 07, 2010, 06:33:32 PM »

Yep, have a few of each.

Have just heard back from the distributor of the handsets to say that the 5320 handsets are not supported in version 9.x of the software.  Given that the drop down menu doesn't give us the option to pick the 5320s, that makese sense but I'm hoping that there's a way around this as a software upgrade or return of the handsets is not going to be easy.....

Thanks again for your direction bobcheese

10

Mitel MiVoice Business/MCD/3300 / Re: Confiiguring 5320 Handsets

« on: March 06, 2010, 08:06:46 PM »

Just tried that.  No luck.  Also tried a second new handset to be sure but same result.  Could it be a licensing issue???  I have spare IP Device licenses.....

11

Mitel MiVoice Business/MCD/3300 / Re: Confiiguring 5320 Handsets

« on: March 03, 2010, 07:30:41 PM »

Hi

They're brand new handsets and the controller is running version 9.0.2.28.

Thanks again for your help.

12

Mitel MiVoice Business/MCD/3300 / Re: Confiiguring 5320 Handsets

« on: March 03, 2010, 04:48:01 PM »

Thanks for the response bobcheese.  Didn't work though unfortunately.  Configured one of my extensions to be a 5220 and when I 'boot' the phone, I get the following error messgae displayed:

SET LOCKED OUT!!
Contact Phone Admin

This happens before I am given a chance to use the menu key etc. to associate the phone to an extension.  So Bob's suggestion may work but it appears I have another issue.....

Any assistance would be appreciated.

Thanks

13

Mitel MiVoice Business/MCD/3300 / Confiiguring 5320 Handsets

« on: March 03, 2010, 05:10:51 AM »

Hi

A quick one hopefully..

I've just purchased some new 5320 handsets for my 3300CXI but when I go to configure a user to use them, the 5320 model is not listed in the drop down within System Configuration > Devices > User Configuration.

I'm hoping I've overlooked something simple but my gut tells me this will require a controller software upgrade in order to resolve.....I'm trying to avoid that if at all possible.

Cheers

Greg

14

Mitel MiVoice Business/MCD/3300 / Re: General Number Configuration

« on: February 16, 2010, 06:04:09 AM »

Hi

After a bit of trial and error, I ended up implementing Bluewhite's second suggestion and it worked beautifully.

Thanks for your help Bluewhite!

Supam

15

Mitel MiVoice Business/MCD/3300 / Re: General Number Configuration

« on: February 15, 2010, 11:52:16 PM »

Thanks very much for that Bluewhite.

I think I'll go with the Ring Group solution however I have one other question:

Say AA1 is the only admin assistant in the office and she takes a call that comes into the main number, is she then able to take a second call to the main number when that comes in?  If so, how would she do this?

Thanks

Supam