Messages

1

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: March 12, 2012, 02:10:37 PM »

akuhn,

thanks for your reply. I've contacted Juniper tech support and we gone over the ports and even created a policy to allow all ports from 10 to 192, so they concluded that it wasn't the firewall.  All proper ports are open on the firewall.

 

2

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: March 12, 2012, 02:07:46 PM »

no, I don't...I used the firewall so I can avoid DHCP usage from windows server, so my firewall assignes all our phones IP addresses from the 10 network.

3

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: March 12, 2012, 01:50:22 PM »

ok this is still open, I was away from the office for a few weeks.

well I know it's not my firewall, I have 3 subnets and I've changed IP's on the other two, so we still can't chat on 192.168 subnet but we can chat on 10. subnet.  10 subnets handles all IP phones and all voip equipment.

but I can make a call from UCA on any subnet, so why doesn't the simple chat work...

4

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 03:24:46 PM »

from UCA server, under a user's profile I can select several License Features: if I start choosing the options, and log out of UC and log back in my features change.  So I'm thinking this could be a programming bug.

if I select Default Feature Profile, UC comes up correctly, but still can't chat.
if I select Basic Profile, UC comes up by my other users say "status unknown" I'm sure its because they don't have UC installed on their pc's/laptops
If I select Desktop plus Mobile my UC comes just fine, but user number # goes directly off line...

bottom line we still can't chat 

5

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 02:41:45 PM »

yes I can see the green bubble.

Another thing that keeps happening, we both go "off line" after a certain time (I haven't timed it but maybe 15 mins)
but in the Chat Settings I have that un-checked so it should never say away...but that one we can get back to.

still can't chat

6

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 02:20:58 PM »

ok I think I'm getting closer.  I deleted all the users, then ran a Sync, all user are back in (no big deal 64 of 66 users don't have UCA installed) so at least I can test it myself and one other user.

Before all the users under corp contact showed up as "unknown users" now all the users show up normally, just their names

but I still can't freaken chat...

7

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 01:46:44 PM »

negative on Windows.

thanks for the ports...

8

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 01:37:51 PM »

yes it's in the local msl settings.

Juniper if my firewall and we tested all ports so it's not a firewall issue.

9

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 12:58:54 PM »

chat works only if it's on the 10.10.10.xxx subnet, but not on the 192. subnet, so yes everyone has chat enabled...

10

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 12:35:05 PM »

ummm everyone is licensed....

11

Mitel Software Applications / Re: UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 10:56:32 AM »

intersting, I was told by BlackBox that we couldn't place the UC server in the same subnet as my Network devices.

but also why wouldn't the chat session work? If I can call and use my softphone I should be able to chat...makes no sense.

What are the specific ports that UCA needs, I don't have a user guide, sorry.

thanks!!!

12

Mitel Software Applications / UCA Ver 4.1, unable to chat, different subnets...

« on: February 24, 2012, 10:32:59 AM »

we use (well not use) UCA Ver 4.1 in order to chat and make calls to extensions.

Now if I double click on a contact I can make a call with no problem

but if I right click on a contact I can't or don't get the chat option.

UCA is on 10.10.10.xxx subnet, all MiTel phones are also on this subnet

and all the pc's laptops are on a 192.168.100.xxx

so why don't we get the chat option?