Messages

1

MiVoice Office 250/Mitel 5000 / Re: Phantom -> Extension -> Voicemail

« on: February 03, 2012, 11:39:58 AM »

Hi Dave,

This worked great! Thank you so much for the information.

I will definitely be keeping this website bookmarked in case we run into any trouble in the future!

2

MiVoice Office 250/Mitel 5000 / Re: Phantom -> Extension -> Voicemail

« on: February 03, 2012, 10:08:35 AM »

Hey Dave,

Thanks for the information! I was able to get the hunt group going to voicemail perfectly with your instructions so we are good there.

Still having some trouble with the extensions themselves though. We actually already had a forwarding path (Path 1) set up to go to the Voicemail (2600). Both extensions we are trying this on were set up to go to Forwarding Path 1. I did check and their voicemail works properly if their extensions are dialed directly. The flag for IC Calls was also turned on already. When I call with the Phantom in place I get the Mitel voicemail system asking for a mailbox number.

I'll list out the other flags in case one of them could be causing the problem:

Forwarding Paths: 1
Ring Principal Once: No
Station - Busy: No
Station - DND: Yes
Station - No Answer: Yes
Station - Immediate: No
Station - Day Mode: Yes
Station -  Night Mode: Yes
Fwd Call Type - Call Routing Table: Yes
Fwd Call Type - CO Ring-In: Yes
Fwd Call Type - CO Transfer/AA/VM: Yes
Fwd Call Type - CO Recall: No
Fwd Call Type - DISA: Yes
Fwd Call Type - IC Calls: Yes

Thanks again for your help!

3

MiVoice Office 250/Mitel 5000 / Phantom -> Extension -> Voicemail

« on: February 02, 2012, 02:14:20 PM »

Hi all. I've been reading some of the help and comments on here lately and I think it's great and wanted to register. I'm hoping someone might be able to help us figure something out.

We are running a Mitel 5000 system in one of our offices and we are trying to set up prompts off the auto attendant to do the following:

Phantom Device (so we can get the phone to display things such as "CLINIC") -> Extension -> Voicemail (that Extension's voicemail)
And also Phantom Device -> Hunt Group -> Voicemail (of one of the extensions in the hunt group)

Currently if we try this the calls get forwarded to the Mitel Voice Processing System itself instead of the specific mailboxes. I'm not sure how to set this up so it works (or even if it can be done).

Thanks in advance!