Messages

1

Mitel Software Applications / Re: Copy or export vm greetings

« on: September 22, 2014, 12:39:08 PM »

I found a way to export your personal mailbox greetings that works well.  You'll need the login info for each of your users to the MAS portal if running a NuPoint in a MAS, otherwise I'm not sure if te dedicated server version of the NuPoint has the 'portal' webpage.

Once logged in, select the mailbox from the menu on the left then select the Greetings tab.  Checkmark the greeting you want to download and in Chrome or IE, clicking "Play" will cause the WAV file of the greeting you selected to be downloaded automatically (Chrome) or you'll get a prompt to do so (IE).  Not sure how Firefox behaves.

2

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: August 05, 2010, 02:44:32 PM »

We have it working with the MAPI GW, however it's buggy.  Just this morning I found the GW service stopped and it won't start back up unless I re-enter the credentials in the service... strange!  The newest version of NP 14.1.0.38 apparently has a new feature where you can specify a mailbox to be a BB user.  Not sure if that does away with the GW but will see, downloaded all of the modules today and will try.

3

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: August 03, 2010, 03:51:44 PM »

Figured out the problem.  The Exchange Server 2003 management tools were not installed on the XP machine.  Once those were properly installed the setup took and voicemail emails are flowing to Outlook, but still not in blackberries!  NP is configured to point to the MAPI GW as required and verifies connection... now I'm really at a loss.

4

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: August 02, 2010, 04:59:12 PM »

Created a superuser account on the domain/exchange and prep'd an XP Pro machine with the user as local admin.  installed the MAPI GW software and when i try to establish the configuration, I get:

Failed to Create Mapi Profile

Details:

Caller Info:
Failed to Create Mapi Profile.

Function OnOK
File .\MapiGwConfigDig.cpp
Line 683

Cellee Info:
Failed to MAPIInitialize hRes:0x80004005

Function CreateMAPIProfile
File .\MapiGwConfigDig.cpp
Line 2363



Anybody else encounter this problem?

Thanks.

5

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: July 28, 2010, 05:29:03 PM »

Turns out that when you set the NuPoint to MAPI, the NuPoint doesn't really do anything different with the message.  It actually still sends it as IMAP, however it lets you specify up to 6 MAPI Gateways, which is Mitel software installed on a separate Windows machine living on the same domain as the Exchange server with a superuser account with the right permissions to send to the Exchange server.  The MAPI gateway converts the inbound IMAP message to MAPI, thus now making it readable by the BES (i.e. headers, etc.).

So the bottom line is that you need a separate Windows machine to make this work.  Supposedly it is because MAPI cannot work in a Linux environment due to its proprietary Microsoft nature, so Mitel can't embed it in the MAS/NuPoint.

6

Mitel Software Applications / Re: NuPoint - Transfer directly to mailbox greeting

« on: July 28, 2010, 05:24:24 PM »

Try this

1.Build a phantom extension or hunt group you might have to try it both ways of *+extension number
2. reroute that extension or hunt group always to your voice mail pilot number
3. call *+ext number see where it goes

Tried it, and it doesn't work, the caller only hears the auto attendant greeting, not the user's greeting.

7

Mitel MiVoice Business/MCD/3300 / Re: general questions

« on: July 27, 2010, 07:31:32 PM »

4. Again, if your using the internal voicemail, there is no direct way to do this. You have to create either phantom extensions, using the format of *ext, and then call re-route always these phantoms to the voicemail pilot number. Then you can transfer callers to those *ext to send the person directly to the extension's voicemail box.

You specified that if it's internal there's no way to do that, what about with the NuPoint, I can't seem to find a good solution.

Thanks!

8

Mitel Software Applications / NuPoint - Transfer directly to mailbox greeting

« on: July 27, 2010, 07:21:33 PM »

I'm familiar with the *nnnn method for the embedded 3300 VM but that doesn't work for the NP.  Is there a preferred method for transferring a call directly to a user's mailbox without all the dialing hassle?

Thanks!

9

Mitel Software Applications / Re: Suppress Caller ID in nupoint playback?

« on: July 27, 2010, 12:02:13 PM »

They are not all pertinent to your issue, but try these FCOS bits, all are enabled and my mbox does not announce CID:


001   Login to mailbox
   002   Transfer to mailbox attendant
   003   Return to welcome prompt
   004   Outside caller functions
   005   Play outside caller menu prompts
   006   Rewind and fast-forward during playback
   007   Pause in record or play
   018   Give and mark urgent
   019   Answer and mark urgent
   020   Make messages
   021   Make and request receipt
   022   Make to multiple destinations
   023   Make and mark confidential
   024   Give messages
   025   Give and request receipt
   026   Give to multiple destinations
   027   Give and mark confidential
   028   Give with comments
   029   Answer messages
   030   Answer and request receipt
   031   Answer and mark confidential
   032   Make to user distribution list
   033   Give to user distribution list
   034   Make to master distribution list
   035   Give to master distribution list
   038   Attach original message to answer
   040   Receive messages from other users
   041   Receive messages from outside callers
   043   Receive message of the day
   044   Receive user dist list messages
   045   Receive master dist list messages
   046   Announce receipt count at login
   050   Play messages
   053   Keep messages
   055   Discard messages
   059   Play unplayed messages first
   066   Login during greeting in greet-only mbx
   070   User options menu
   071   Record or change mailbox name
   072   Record or change mailbox greeting
   073   Enter and change mailbox passcode
   074   Create or modify user distribution list
   077   Change pager schedule
   082   Soft play (interrupt) message count
   083   Soft play (interrupt) most prompts
   087   Make and mark urgent
   088   Receive urgent messages
   089   Auto-play all msgs (new and saved)
   092   User will be in Dial-by-Name database
   095   Mark message for Future Delivery
   125   Clear user passcode
   126   Make/Give to mailbox with empty GCOS
   133   Don't say: "You may start your msg now"
   161   Conditional greetings
   170   Transfer to Email system
   190   Receive fax messages
   191   Make fax messages
   192   Give fax messages
   193   Deliver fax to default number
   194   Deliver fax online
   195   Specify fax delivery number
   196   Change default fax number
   200   Personal fax cover page
   216   Play receipts after Urgent messages
   227   Undelete last message with * key
   235   Display FROM field on fax cover page
   250   Allow NP PWG View login.
   251   Allow NP PWG View telephone playback/record.
   252   Allow NP PWG View client to change mailbox ID
   260   Allow NP PWG View user to have Caller ID lookup
   261   Allow NP PWG View WEB access to messages.
   262   Store Caller Line Id as a phone number
   263   Store Caller Line Id as a phone or mailbox number
   265   Enable NP RapidDial Features
   270   Enable Dial-Back Feature
   280   Enable CLI Outside caller interface (with FCOS bit 264)
   289   Enable UM-SMTP
   290   Enable UM-Web View
   291   Enable RAC (Record a call)
   292   Enable Call Director
   294   Enable the Mitel embedded player on the UM-Web View web pages
   295   Enable UMPro
   297   Enable Extended Absence Greeting
   303   Disable PWG downloads
   304   Enable UM Standard

10

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: July 27, 2010, 11:53:40 AM »

Sorry to bump this, but does anyone have any other ideas to offer about this problem?

Thanks!

11

Mitel Software Applications / Re: NuPoint voicemail to email and Blackberry

« on: June 28, 2010, 12:33:45 PM »

Correct, the clients are only connecting to the Exchange server unless they also added IMAP to other outside servers, which should be irrelevant.  I agree that it should show up, but that's not happening

12

Mitel Software Applications / NuPoint voicemail to email and Blackberry

« on: June 21, 2010, 06:41:59 PM »

Hello!  I'm new to this forum and hope someone can help out with a vm to email problem.

We're running MAS 2.0 with NuPoint 14.0.1.7 and MCD 4.1 SP1.  I've set Advanced UM to the MAPI option (as specified by Mitel for proper voicemail delivery to Blackberrys) for the Mail Server which is Exchange 2003 SBS.  Yet, no emails appear in Blackberrys, only in the Outlook clients.  Something tells me this is either an Exchange configuration or a BB server issue... If anyone's had experience with this I'd appreciate any help I can get!

Thanks.

Vince