1
Mitel MiVoice Business/MCD/3300 / Re: MIVB upgrade from 8.0 to 9.1 with NuPoint VM
« on: March 05, 2024, 07:51:45 AM »
Yes it will work.
News:
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2
Mitel MiVoice Business/MCD/3300 / Re: Dial 0 option 2 locations
« on: November 09, 2023, 07:32:43 AM »
Location Base Number is what you need.
3
Mitel Software Applications / Re: MiCollab Software Version Compatibility
« on: January 03, 2023, 09:32:03 PM »
The latest 9.6.0.105 is compatible with MiVB 8.0 SP3 PR3
4
SIP On Mitel / Re: SIP paging device won't work in our environment??
« on: October 26, 2022, 05:47:08 AM »
SIP Device and Page Group are not compatible as per the help files.
5
Mitel MiVoice Business/MCD/3300 / Re: Mitel Music through Phone but not on hold.
« on: July 27, 2022, 07:34:06 AM »
Put your phone on a different call coverage. In that call coverage, select the MOH with the annoncement. When that phone will pout a call on hold, they will hear the annoncement.
6
Mitel MiVoice Business/MCD/3300 / Re: Mitel Music through Phone but not on hold.
« on: July 25, 2022, 06:53:12 AM »
You can use Call Coverage for that.
7
Mitel MiVoice Business/MCD/3300 / Re: Ax controller fresh install
« on: July 18, 2022, 07:57:29 AM »
Try:
root/root
root/root
8
Mitel MiVoice Business/MCD/3300 / Re: Audio Cut-Through Delay With Mitel PC Console
« on: July 12, 2022, 08:10:09 AM »
MIVB Console delay audio when using Mitel branded Jabra H40 -Jabra Engage 65
SO7102
Title
MIVB Console delay audio when using Mitel branded Jabra H40 -Jabra Engage 65
Symptoms
Customer has reported a 4-6 second TX audio delay when using the MIVB Console with the Mitel H40 Dect Headset installed.
Environment
Mitel H40 Dect Stereo Headset running Base and headset 5.6 version (Latest available at the time of this publishing)
*Note Jabra Engage 65 is similar headset and tested same behavior with Jabra Direct Settings.
Reported by customer running MIVB Console 9.3.0.14
Tested and confirmed same behavior MIVB Console 9.3.0.23
Jabra Direct 6.1.13901 (Latest available at the time of this publishing)
Cause
Default Device Settings on Jabra Direct software affect whether the headset is off hook or not causing Audio delay to the end user.
Resolution
1: Download the Jabra Direct desktop software:
2:Connect the H40 USB from base station to the PC.
Verify and set the following settings:
Device Settings\Softphone
Softphone connection
Call control with softphone *Note turn off this setting if multiple softphones are installed
Open Softphone line when undocking headset
Computer Audio=Instant
Device Settings\Deskphone
Desk phone connection-Disable
SO7102
Title
MIVB Console delay audio when using Mitel branded Jabra H40 -Jabra Engage 65
Symptoms
Customer has reported a 4-6 second TX audio delay when using the MIVB Console with the Mitel H40 Dect Headset installed.
Environment
Mitel H40 Dect Stereo Headset running Base and headset 5.6 version (Latest available at the time of this publishing)
*Note Jabra Engage 65 is similar headset and tested same behavior with Jabra Direct Settings.
Reported by customer running MIVB Console 9.3.0.14
Tested and confirmed same behavior MIVB Console 9.3.0.23
Jabra Direct 6.1.13901 (Latest available at the time of this publishing)
Cause
Default Device Settings on Jabra Direct software affect whether the headset is off hook or not causing Audio delay to the end user.
Resolution
1: Download the Jabra Direct desktop software:
2:Connect the H40 USB from base station to the PC.
Verify and set the following settings:
Device Settings\Softphone
Softphone connection
Call control with softphone *Note turn off this setting if multiple softphones are installed
Open Softphone line when undocking headset
Computer Audio=Instant
Device Settings\Deskphone
Desk phone connection-Disable
9
Mitel MiVoice Business/MCD/3300 / Re: 6900 phones and headsets
« on: May 19, 2022, 07:35:47 AM »
Headset Switch Mute need to be set to NO in the COS.
10
Mitel Software Applications / Re: Micollab Android App
« on: February 25, 2022, 07:28:08 AM »
SO6835
11
Mitel Software Applications / Re: Need to list users of Console feature in MiCollab
« on: February 04, 2022, 07:52:33 AM »
MiCOllab CLient - Configure MiCollab Client service - Features - click on the icone with 3 peoples. It will list you who are using that feature.
12
Mitel MiVoice Business/MCD/3300 / Re: new user
« on: January 31, 2022, 07:58:22 AM »
On the web admin page, look at the Maintenance section and look for the scheduler. You should be able to edit the Day and Night schedule.
13
MiVoice Office 250/Mitel 5000 / Re: New laptop... Programmer error
« on: December 31, 2021, 08:08:25 AM »
You need to install this:
https://slproweb.com/products/Win32OpenSSL.html
version : Win64 OpenSSL v1.1.1m
https://slproweb.com/products/Win32OpenSSL.html
version : Win64 OpenSSL v1.1.1m
14
Mitel MiVoice Business/MCD/3300 / Re: 5320e Applications Loading sfter 9.2 upgrade no labels
« on: November 04, 2021, 07:36:54 AM »
Go to system security management form and change the security level for the ssl security level to legacy for the phones.
15
Mitel Software Applications / Re: ACD silent monitor - MiCollab softphone
« on: March 16, 2021, 07:55:14 AM »
This workaround work for me.