Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 2x Mivoice Business Console

« on: April 04, 2022, 02:07:15 PM »

How many console licenses do you have?

Are they both different Directory numbers?

2

Mitel MiVoice Business/MCD/3300 / Call Forward a Multicall

« on: March 24, 2022, 08:51:02 AM »

Hi All,

Can anyone think of a way a user can Call Forward a Multicall to their mobile when they aren't on site without needing to log on to the ICP to edit the Call Forward?

Thanks

3

Mitel MiVoice Business/MCD/3300 / Re: Unable to access embedded admin web portal

« on: March 07, 2022, 01:54:31 PM »

Is the Mitel Certificate installed on the machine you are using for access?  I have one machine where when the certificate is installed access is blocked, yet with the certificate deleted you can access the system albeit with a security warning.

4

Mitel MiVoice Business/MCD/3300 / Silent Monitor IP Console

« on: February 17, 2022, 04:57:27 PM »

Is it possible to silently monitor a reception console?  I have a request to have a trainee receptionist listen in so they can understand how to handle calls.

5

Mitel MiVoice Business/MCD/3300 / Re: EHDU calls fail unless desk phone is present in MDUG

« on: February 17, 2022, 04:52:29 PM »

If you packet capture a call that fails and one that is successful, is the calling number different between the two?

6

Mitel MiVoice Business/MCD/3300 / Re: Headset Microphone Volume

« on: May 22, 2021, 06:18:48 AM »

Thank you Sunspark.  I bought the headset from our maintainer, so I hope it is.  Do you have a link please to the compatibility list?

7

Mitel MiVoice Business/MCD/3300 / Headset Microphone Volume

« on: May 21, 2021, 06:39:10 AM »

I have a headset installed on a Mitel 5312 Handset.  The user complains the microphone is too quiet (even with the far end set to maximum volume they can't be heard.)  Is there a way to turn the microphone up?

8

Mitel MiVoice Business/MCD/3300 / Re: Changing Outbound Caller ID to Blocked

« on: June 20, 2017, 09:48:04 AM »

Hi,

I would guess your in the UK?  Try editing the Digit Modification plan to insert 141 as thats the BT code for withhold number.  I do the opposite on our system and have to insert 1470 to make it display!

Stephen

9

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Console headset issues

« on: June 01, 2017, 03:53:50 AM »

We use Plantronics Bluetooth headsets with our V7 MiVoice Business Consoles and had to install the Headset software so we could turn on a setting to make the audio path be always open when the headset was switched on, is there a similar setting for yours?

10

Mitel Software Applications / Re: MBG - NIC unresponsive

« on: March 21, 2017, 02:32:47 PM »

That's what my resellers tech said too!  I doubt that I can just get them to put the Virtual license onto it and let me install & configure.

11

Mitel Software Applications / Re: MBG - NIC unresponsive

« on: March 21, 2017, 09:35:18 AM »

Hi,

Yes I've been on the console.  Can't see any error in the configuration, and logged in as root I can't ping outbound either.  Just waiting on the iso from the reseller at the moment as they say the Mitel download site is down.

Thanks for your help.

12

Mitel Software Applications / Re: MBG - NIC unresponsive

« on: March 21, 2017, 05:32:39 AM »

Hi,

Yes I did the test with a laptop connected directly, still no replies to ping apart from straight after a reboot for a few seconds.

I do have a backup, but as the End user not the reseller I don't have the iso to do the reinstall.  I'm waiting a callback from our support company to try to get the iso downloaded.  Annoying that I can do the install but can't download the files!

Thanks

13

Mitel Software Applications / Re: MBG - NIC unresponsive

« on: March 20, 2017, 03:26:44 PM »

I can follow that logic, except that the HP iLO shares the internal Physical NIC and that is still accessible so I think it must be internal to the Mitel MBG.  Would that sound logical? 

Thanks

14

Mitel Software Applications / Re: MBG - NIC unresponsive

« on: March 20, 2017, 12:40:41 PM »

Sorry, it was from 10.5.15.0 to 10.5.17.0 on a HP DL320G5.  We have been upgrading since v8 and never had this issue before.

On booting the server responds to pings for a few seconds and then stops.  If you are quick you can get on to the Web interface but this also stops working.  The Console interface works and you can get into server manager.  Test connection to the AMC fails however.

Thanks

15

Mitel Software Applications / MBG - NIC unresponsive

« on: March 20, 2017, 07:54:02 AM »

Having updated an MBG to 10.5.17.0 we have lost NIC connectivity (although the MBG can Ping itself.)

Has anyone any suggestions?

Thanks