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Messages - Twinsen

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1
Hey Guys,

I need to trace the number for a voicemail left on our system while in night mode, I have tried using

Code: [Select]
LOGSYS READ SMDR NEWEST 20
This gets the history but not when the system is in night mode, is there a way to retrieve the call history for this voicemail message left when the system was in night mode?

Cheers

2
Hey Guys,

I won't bore you with the details why, but I am so close to achieving what I need to do - wondering if anyone knows how it is done - shared my batch file as well in case it helps anyone else

I am writing a batch file which will run every hour from a local machine and pull out new VM recordings\convert to wav and put them on a dropbox, I was almost finished but then ran into the road block where it seems the VM files are obfuscated and it is a requirement that I have the number associated with the VM - sort of how you get it when you do VM to EMAIL and it comes as a WAV

PS, I can not use SMPT the 3300 controller is completely offline


Tools I used;
  • WINSCP to handle proper timestamp and better than windows ftp client
  • sox for audio conversion


My Main Batch File:

Code: [Select]
@echo off
echo *
echo * Process Recordings for Processing
echo * Gavan Walker
echo *  21.10.2015
echo *
echo * Grabbing VoiceMail Messages
echo *start /wait winscp /script=commandsv2.dat
echo * Copy Raw files for processing
robocopy c:\temp\raw c:\temp\temp
echo * Renaming Files to Correct readable Timestamps
setlocal enabledelayedexpansion
cd c:\temp\temp
ren *.*  *.raw

for /r %%i in (*.raw) do ( C:\sox\Sox.exe  -r 8000 -t raw -L -G -e u-law -b 8 -c 1 --norm %%i c:\temp\processed\%%~ni.wav  )


FYI if anyone else is interested, the commandsv2.dat contents are:
*YYYY is Voicebox number
*XXX is your Mitel Admin password

Code: [Select]
option batch abort
option confirm off
open ftp://Gavan:XXXX@192.168.101.2
synchronize -nopreservetime -criteria=none local c:\temp\raw  /vmail/d/vm/grp/YYYY
byer

the above scrips retrieves the contents of the VM & then processes to WAV - however I need to get the associated phone number from the recording -  the file names: (2 VM examples below);
V56258f55.00c
V562599b3.00d


It is easy enough to get them out, convert them to a wav format -> but how can I get the associated number which left the VM?
Hoping the name just needs to be converted with some basic function.

Any help would really be appreciated.

Cheers




3
Sadly none of the above worked.

As otherwise the wireless adapter is flawless, I thought it was some feature enabled..... guess it could be faulty...

4
Hey Guys,

Have a very weird issue with a Mitel 5330 IP phone with the official wireless attachment, not sure what has happened but at two sites, the wireless attachment; you can't hear it ringing.
If I'm at my desk and you can see your phone is rining... you can use the headset to answer the phone and everything is fine, volume change, sound quality and hanging up.

For some reason the ringing through has stopped on a few of the wireless attachments.

Only fix I have been able to do was replace the WHOLE phone.
Any idea would be great!

Our phone maintainer has no clue and claims faulty parts, however I think it is some feature and/or setting which has been activated.

Cheers.

5
set call fwd busy/no answer on the phone and then it can be used by the user when its needed. Use the superkey or the desktop web app (this is slightly easier than the superkey method). You can also then programme the internal and external calls separately so the internal ones could still go to voicemail. If you use call rerouting it does the rerouting for all internal and external calls so going with call fwd gives you more options.

It was right under my nose all along, I used the phone, went to phone settings and set it all up under call forwarding for Ext Busy, Ext No Answer, and forwarded to the destination!
Easy peasy!

6
Salutations everyone,

I am trying to figure out on the Mitel 3300 CX controller how to forward calls to an extension (Reception) if the phone is BUSY or there is no Answer from the other extension in question.

A user wants to give out his direct office line to circumvent going through reception and if he is busy/doesn't answer then it forwards through to reception.



I am pretty sure I need to make this change in Call Rerouting First Alternative, however I am not sure exactly what to do.
Maybe there is a way on some extensions - instead of going to the MailBox I can forward to another extension?

Would appreciate the push in the right direction!

Cheers!

7
Hey Guys,

I have the ASU II device hooked into our Mitel 3300 controller and I need to remove the device as we no longer need it.

The issue is, when I remove the device I get a warning event within the Mitel controller stating that:

"Catagory Name = Lines
Alarm level =  Minor
Total =   166 
Unavailable %14
Minor Threshhold =  >0
Major Threshold =   20
Critical Threshold =  100 "

Does anyone know how I can remove the enteries for the ASU on the Mitel 3300 Controller and stop these warnings happening with the ASU II device removed?

I can see the device in Analog Services Unit, yet when I try and clear(with the unit powered down) it it states "Device is not deassigned"...
When I try and remove it when it is powered on it states "Device is not man-busied "

I'm suck with where I need to change settings to safely remove the device and stop the warning messages.

Thanks all :->

8
Hey Guys,

Thanks for that,

They are programmed as DSS/Busy Lamp Keys...

If I change to a system speedcall....will I be able to see if that user is busy on another call before I call them?

If thats the case, then the solution just doesn't outway the benifit.

If there is no option, I could program the button so that person shows up on say, the third\second page on the 5330's and on the 5360 show it on a page whereby its not going to blink constantly...

What do you guys say to that?

Cheers.

9
Mitel MiVoice Business/MCD/3300 / Mitel Phone Call FWD Light Flashing
« on: April 26, 2011, 08:58:38 PM »
Hey Guys,

A few of our office personal are 90% of the time outside of the office, so the call forwarding functionality activated on the phone is quite handy to forward internal and external calls to their ext forwarded to their mobile.

However, while this mode is active on anyone elses phone, where they have them on speedial on their phone book - they will see a blinking light on their panel.

Is there anyway I can tell the Mitel system not to blink when call forwarding is active?

The symbol in the upper left corner of the phone on that specific phone when call forwarding is activated is absolutely fine.

Thanks guy :->

10
Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding
« on: April 26, 2011, 08:53:02 PM »
For anyone else stuck on this issue, here is the steps which the phone tech gave me to enable call forwarding from the receptionist phone:
Obviously the numbers will change based on your config.

The system as a whole makes much more sense after seing how he has used the "numbers" and how they "fit" together.

Cheers guys

Go to

11
Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding
« on: April 19, 2011, 01:03:14 AM »
Sorry guys, I couldn't find the edit button.

I guess, a better way to phrase my issue is that Call forwarding is working fine to external numbers on all phones, however I need to set this up for the Main Line, not on the phones...

I pinpoint that this setting has to be changed in the Night Mode, I should be able instead of go to VM, it forwards to an external number.

I've gone through menu's in the Mitel Communications Director but am completely lost as to where I can edit it, Nite mode is turned on via keys such as #1#1 and day mode such as #1#0.... I can't see any settings for "#1#1" where it lists what it does so I may change it to call forward instead of go to VM...

Maybe I need to setup a new "#1#1" such as "#1#3" and have this called Night Fwd which forwards instead of goes to VM.

Hopefully that makes sense and if anyone knows what I am talking about, may you please let me know how to set this up... my heads being done in from over thinking lol.

Thanks guys

12
Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding
« on: April 18, 2011, 08:32:19 PM »
Thanks for your reply Brantn,

I have full access to the mitel config system if needed aswell, I just find it really hard to logically pin-point exactly what I need to do and where...

Would you know where in the back end I could make this possible?

Thanks :->

13
Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding
« on: April 18, 2011, 07:51:08 PM »
Thanks guys for your help, appreciate it.

I got call forward working with system speed calls, this works fine for peoples phones, but the main receptionist phone it continues to ring on the phone even with call forwarding active, I'm guessing because our main number ends in 300 and the receptionist phone is 310, so call forwarding activated on the receptionist phone is only for 310.

We have other phones with our incomming lines on them, Line 1, Line 2 & Line 3 and they still continue to call with the call forward feature on.

Maybe the best bet is to somehow modify the Night mode (Not sure how) and instead of going to message bank, activate a call forward on all incomming lines to the other number...


I'll Answer you guys individually now and thanks again for taking the time to read my post, reply and help out.

Re: Brantn
There is no network between the two sites yet, this is a new office setup, we were going to go with the mitel license which allows the both systems to be on the one network but at this point in time it wasn't going to benifit us the outlay costs.

The reason for it being external is because we have 2 offices, one closes at 5:00PM, the other runs a call center and operates until 8:00PM, the idea is, that for those 3 hours of operation at the call center any incomming calls should be divereted to that so that a person may answer and help, rather than go to message bank.

Re: ralph
The System speed call is set to override Toll, the call forwarding on the phone is working fine... it's just not working on the receptionist phone aka main answering point.

Re: nmackin
Man, thats a tuff one, but I remember when the mitel guy set our systems up he asked, do you want calls to go direct to the phone extension from outside or just go through to reception or voice mail.


Thanks again guys, what should I look at next?


14
Mitel MiVoice Business/MCD/3300 / External Call Forwarding
« on: April 15, 2011, 04:58:28 AM »
Hey Guys.

I've always in the past dealt with the AYAVA PBX's.... it weighed about 250KG and it was a hulk....but very realiable....

I'm not at a new company and we just purchased a brand new C3300 and I am having an issue activating call forwarding between sites.... we actually have 2 sites and 2 Mitel C3300 controllers.

I know my basic way around the Mitel System and can preform basic tasks however what we want to do is forward calls out of hours from one office to another via external number.

I created a System speed call with the number and none of the Line Type's on the device seem to corrospond with forward calls..... there is a bunch of Call Forwarding ones, but none of them allow to be set when there is a Line Directory Number.

Is anyone able to explain in baby steps exactly what I need to put where to make this happen.

We have the night buttons programmed, but currently they go straight to messagebank.

Thanks very much guys

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