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Messages - Jerm79

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Mitel Software Applications / Re: Contact Center variable routing
« on: Yesterday at 06:33:04 PM »
Remotely is possible depends of your licences. Go to licences overview in your site Explorer or ccmweb. Check your ivr port licences.

What would I be looking for?

2
Mitel Software Applications / Re: Contact Center variable routing
« on: November 15, 2017, 03:11:57 PM »
How would you want to toggle it and what licensing have you got will be your restriction. Theres loads you can do with lookups etc

Remotely would be ideal, maybe by a phone number and then some method of updating/toggling .. similar to the 'Mode of Operation' option. By licensing, do you mean Software Assurance?

3
Mitel Software Applications / Re: Contact Center variable routing
« on: November 15, 2017, 11:01:16 AM »
Hmmmm ... could there be multiple conditions? And could they be remotely toggled on/off?

Thanks,

4
Mitel Software Applications / Contact Center variable routing
« on: November 14, 2017, 02:00:22 PM »
Hello Mitel Folks!

I'm hoping the community brains here can point me in the right direction, or help me brain storm a solution. My environment is running 8.1.3 MiCC. My organization would like to somehow implement conditional routing of queues based on varying severity of inclement weather closures or delayed openings. Possibility of 4 variable routes (All open, Open at 10am, Open at Noon, All Closed) etc.,

Right now we do DNIS based routing, all my numbers come into the DNIS check subroutine then branch out to the various sites/queues. Inside those subroutines we have the Mode of Operation toggled for an Emergency closure across the board, which works great to force an emergency closure (it plays a nice prompt letting people know we're closed due to weather or whatever).

Is there a way to implement some sort of variable check step that could be toggled on/off at a moment's notice that isnt using that Mode of Operation-Emergency? Could said variable be complex enough for 4 possible paths? Or can there be more than 1 mode of operation?

Thanks!!


5
Mitel Software Applications / MiCollab 7.3 user password issue
« on: August 29, 2017, 04:38:21 PM »
Good Afternoon,

Hoping I can get an idea from the brains here. I have a password conflict issue with a user and their MiCollab account.

We have a MAS cluster with MiCollab 7.3, with IDS tied to Active Directory. One user apparently used the 'Change Password' option in the MiCollab client. Now whenever MiCollab launches for them, the client prompts them to change their password. They have tried every combination they know of, and when they called our Helpdesk they subsequently changed her AD password, uninstalled/reinstalled the client to no avail.

When I got the ticket escalated to me, I went through the same steps as the Helpdesk, and even blew out her MAS profile and rebuilt her (resynched from the directory services etc.,). Still no change .. whenever she launches MiCollab (even on a different PC) the client stops her at the Change Password dialogue box.

Is there anything I should look at deeper in MAS, or in the workstation somewhere to force MiCollab to ignore the previous pw change attempt and to go back to using her AD credentials?

Thanks,

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