Messages

1

MiVoice Office 250/Mitel 5000 / Re: 69xx phone on a Mivoice 250 system

« on: February 07, 2022, 05:41:24 PM »

yes, the transfer available was set at 20 seconds and the others were set at 30 seconds or higher. The call was showing in the display that it was recalling and when I changed the recall timer from 20 to 30 seconds then it didn't recall until 30 seconds had passed so it seems to be the recall timer that it's following.

2

MiVoice Office 250/Mitel 5000 / 69xx phone on a Mivoice 250 system

« on: February 07, 2022, 12:46:51 PM »

Installed a single 69xx phone on a 250 and got most things to work. However calls transferred to the extension will not follow system forwarding. The call recalls back to the phone that transferred the call. The recall timer is set to 30 seconds and forward initiate timer is set to 15 seconds. The flag system forwarding is set to yes, there is an associated mailbox. I don't know what else would affect this?

3

MiVoice Office 250/Mitel 5000 / Re: Ring tone changed when firmware updated to 6.3 SP7

« on: February 07, 2022, 12:24:04 PM »

I experienced the same problem when upgrading from 6.3 SP4 to 6.3 SP7. Had to hit each phone and change the ringtone setting. The reason for the upgrade was to resolve the TLS problem with Office 365.

4

MiVoice Office 250/Mitel 5000 / can't open a DB programming session

« on: January 04, 2022, 05:53:09 PM »

When attempting to open a DB programming session I'm getting this error. It's a new on me.

Unable to start the DB programming session (HRESULT=0x80040154):
FACILITY_ITF - This error is interface specific. No further information is available.

5

MiVoice Office 250/Mitel 5000 / Re: loop start lines won't release

« on: December 07, 2021, 03:45:16 PM »

The LS-GS CO-IC disconnect timer was  set at 60. Once I changed it to 35 the problem was resolved. Thanks!

6

SIP On Mitel / Konftel model 800 SIP phone.

« on: November 15, 2021, 05:58:24 PM »

Anyone hooked up a Konftel model 800 SIP phone to the MiVoice Office 250 system? Looking for some kind of config guide.

7

MiVoice Office 250/Mitel 5000 / Re: loop start lines won't release

« on: November 01, 2021, 12:44:30 PM »

I'll have to play some more with the timers. I think I tried changing the IC-CO disconnect timer to 35 but I will have to recheck.

8

MiVoice Office 250/Mitel 5000 / Re: 250 End of Life

« on: October 28, 2021, 04:55:45 PM »

End of new system sales is Jan 31, 2022.
End of add-on sales (licensing and all other hardware) June 30, 2022.
end of software design Jan 31, 2023.
end of support June 30 2026.
Phone Manager (MiVoice Office Application Suite) is about a year behind all of these dates.

9

MiVoice Office 250/Mitel 5000 / loop start lines won't release

« on: October 28, 2021, 04:47:47 PM »

This customer switched providers recently and now I have a problem with calls not releasing properly. If the call is on hold and the outside caller hangs up, the call will not release. I have gone round and round with the provider and can't seem to get them to understand how this is supposed to work. Should get open loop (Positive disconnect) for 350 milliseconds.
I monitored the trunk to see what happens. When the caller hangs up I get a busy tone for about 5 seconds then silence for a couple of seconds then dialtone for about 20 seconds and back to reorder. I think this is considered CPC. Is there some setup in the 250 system that will respond to this?

10

MiVoice Office 250/Mitel 5000 / Re: CS to HX controller upgrade

« on: April 27, 2021, 11:11:46 AM »

Actually it did work. I took the flash out of the CS Controller and installed in the HX controller and it booted, to my surprise. Then I upgraded the software to the latest. It's all good.

11

MiVoice Office 250/Mitel 5000 / CS to HX controller upgrade

« on: April 15, 2021, 11:36:12 AM »

I'm upgrading a CS controller to an HX controller. The CS controller has a 2GB flash and is running 6.2.x software. Can I take the Flash out of the CS controller and put it  in the HX controller and boot it up? 

12

MiVoice Office 250/Mitel 5000 / Re: 112 handset will not register to the base

« on: February 11, 2021, 02:10:10 PM »

Figured it out. I had miss read the IPEI address on the phone. I thought one of the letters was an O but it was a D. All good now.

13

MiVoice Office 250/Mitel 5000 / 112 handset will not register to the base

« on: February 11, 2021, 12:11:35 PM »

I have a 112 dect system that has been working with a 250 system. The customer lost or broke the original handset and I'm adding a couple of new handsets. I cannot get the handsets to register to the base. I have the new handset programmed and set the IPIE for the handsets. I put the handsets in register mode and ticked both handsets in the Extension screen and click on the "register handsets" button. The handset will not register

I attached snips of the extension and handset screens.

14

MiVoice Office 250/Mitel 5000 / Re: PIN replacement code

« on: January 20, 2021, 04:09:58 PM »

Hmmm, not sure what I was doing wrong yesterday but it worked today. Thanks.

15

MiVoice Office 250/Mitel 5000 / PIN replacement code

« on: January 18, 2021, 11:54:21 AM »

How do you use the ### PIN replacement code? I have tried using it at the "enter pin and press hold" prompt that a new phone get's when first booting up. I have tried using it as a feature code, pressing the feature key and entering ### but that fails.

It would be handy if I could de-register a broken phone and register the new phone and not have to get into programming to clear the MAC on an extension.