Messages

1

MiVoice Office 250/Mitel 5000 / How to remove connection to other locations?

« on: April 25, 2023, 10:12:27 AM »

Hi, we recently had a company split and no longer need access to the Mitel systems in the other locations. What is the proper way to remove them from our system, and are there any caveats we need to keep in mind? I don't mind just leaving them if there's possible issues, since the only thing it really seems to affect is which extensions I can use.

Thanks.

2

MiVoice Office 250/Mitel 5000 / Re: Outgoing caller ID - display same number each time

« on: March 09, 2023, 09:41:03 AM »

Hi, we have 10 Optimum Business digital lines in a rollover group (set up on Optimum's end). I can set the caller ID name via Optimum, but it seems like a lot of phones do not see that info, but just the number instead.

3

MiVoice Office 250/Mitel 5000 / Outgoing caller ID - display same number each time

« on: March 08, 2023, 04:56:28 PM »

We have multiple phone lines set up in our system. When someone dials out, the Caller ID will show the phone number for that particular number that it grabs. We would like to outbound caller ID to always show one particular number, which is the main number associated with our company. Is that something we'd configure on the Mitel or do I need to contact my carrier?

Thanks.

4

MiVoice Office 250/Mitel 5000 / Voicemail - listen to newest message first?

« on: March 06, 2023, 10:45:30 AM »

We have someone that recently left the company and used the VM to e-mail feature, which also saved all of his messages on the VM mailbox. We want to be able to check the newest messages without deleting or having to go through the other 90 messages each time. Is there an easy way to check the newest messages first and go backwards?

Thanks.

5

MiVoice Office 250/Mitel 5000 / Re: Auto-attendant not answering

« on: March 17, 2022, 10:56:23 AM »

Thanks for the response. It turns out the issue was on Verizon's end, and has been resolved. I had assumed it was the phone system due to other issues we were having.

6

MiVoice Office 250/Mitel 5000 / Auto-attendant not answering

« on: March 14, 2022, 12:45:33 PM »

Hi. The auto-attendant on our Mitel 5000 used to pick up after 1-2 rings, but this recently changed and I'm not sure why. It's now random after how many ring it'll pick up, and most of the time, it seems like it's not even picking up at all anymore. The system has been reset numerous times, but I'm not sure what else to check. I'll probably call the phone provider as well to see if maybe something happened on their end, but any suggestions welcome.

Thanks.

7

MiVoice Office 250/Mitel 5000 / Change display name on 69xx SIP phones

« on: October 28, 2021, 10:41:58 AM »

We have some Mitel 69xx SIP phones in the office that were set up a few years ago by our vendor. A new hire recently joined and I updated the name in the Mitel DB Programming as well as in MiVoice Office Application Suite on the server, but it didn't seem to change the display name. My guess is that I need to put in the IP of the phone in my browser and change it that way, but I don't know the user/pass to get in. Assuming I'm on the right track, how do I reset this login info, as I tried what I thought to be the way in DB Programming, but that didn't seem to work.

Thanks.

8

MiVoice Office 250/Mitel 5000 / Re: Auto Attendant occasionally goes straight to operator

« on: May 04, 2021, 02:52:14 PM »

Thank you. I would think that the voice processor likely locked up, since the issue can go on for hours until a reboot, so I would assume it wasn't in use that whole time. That being the case, short of rebooting, is there anything else I could consider doing?

9

MiVoice Office 250/Mitel 5000 / Auto Attendant occasionally goes straight to operator

« on: May 04, 2021, 11:41:29 AM »

We have a Mitel 5000 in a remote office that has an auto attendant set up. Every now and then, if someone calls into that office, the message will skip the auto attendant and goes straight to the message indicating transfer to the operator.

A reboot of the system resolves this issue, but well, isn't ideal. We know the system definitely is a bit behind in software updates, and I'm working on getting that resolved. However, I'm curious if there's a likely other reason why this happens every now and then (typically once per month).

Thanks.

10

MiVoice Office 250/Mitel 5000 / Re: Music On Hold recorder question

« on: April 09, 2021, 01:03:53 PM »

Thank you. Given that my level of phone troubleshooting is primarily using this forum, is using file-based MOH fairly straightforward?

I'm thinking I would buy a tape player that converts tape to a digital file (probably mp3), then I may need to convert it to a .wav file with specific bitrate settings. Assuming all that works, do I just, more or less, upload that file and update the phone system to point to it?

I could contact phone support if necessary as well, but this seems more of an IT issue, which I'm fine handling.

11

MiVoice Office 250/Mitel 5000 / Re: Music On Hold recorder question

« on: April 07, 2021, 01:20:47 PM »

Hmm, so when I go to an individual phone or trunk group and look at the "Audio for calls holding for this device", they all appear to say MOH port and Music on Hold is MOH port as well.

When I check File-based MOH under System, it's empty.

However, if I go to Software License, next to "File-based MOH Sources" the value is 2.

Does this mean it's currently playing from the tape, but I should be able to set it up as file-based? Is purchasing this device an option as well? I actually just assumed we owned it all this time.

12

MiVoice Office 250/Mitel 5000 / Music On Hold recorder question

« on: April 07, 2021, 09:03:02 AM »

We have a music on hold tape recorder that has been connected for years. We just canceled a marketing service that apparently provided this device so now they want it back. As far as I can tell, this device just loads the tape recording into the Mitel system, then basically sits there otherwise. Can I just unplug this device and return it, or is there something that I need to do first? I'm under the impression that our on hold music will still continue to play since it should be loaded onto the Mitel system, correct?

Thanks.

13

MiVoice Office 250/Mitel 5000 / Quickly check forwarding paths

« on: September 30, 2020, 04:27:54 PM »

I was informed that one of our users was not getting voicemails. It turns out the forwarding path was missing. Another phone number next to it was missing the forwarding path as well.

Is there an easy way to see which of the 100+ phone numbers might be missing this information, short of going through each phone's setting?

Thanks.

14

MiVoice Office 250/Mitel 5000 / Re: Moving an extension from digital to IP phone or vice versa

« on: September 03, 2020, 08:31:10 AM »

Thanks. Is there really no other way? I recall one of the techs somehow doing it in a way that seemed to 'find' back the mailbox so I can reconnect it.

That is nothing special, just delete the phone and the mailbox becomes an unassociated mailbox... When you create an extension that is the same as an existing unassociated mailbox, the system will prompt you to associate it to that extension, and if you say no then you can't use that extension number without deleting/changing the mailbox number or the number on the phone.

Thanks. I thought it might be just deleting the phone, but 'delete' doesn't seem to be an option with the digital phones, so I wasn't sure.

15

MiVoice Office 250/Mitel 5000 / Re: Moving an extension from digital to IP phone or vice versa

« on: September 02, 2020, 11:13:29 AM »

Thanks. Is there really no other way? I recall one of the techs somehow doing it in a way that seemed to 'find' back the mailbox so I can reconnect it.