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Mitel MiVoice Business/MCD/3300 / Re: Caller ID not updating
« on: February 02, 2024, 12:16:24 PM »
Thanks for the tip, fixed by going to Telephone Directory
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2
Mitel MiVoice Business/MCD/3300 / Caller ID not updating
« on: February 02, 2024, 11:28:15 AM »
Had some positional changes, have updated the users name associated with the extension on the 3300 and the voicemail box, however when users call the extension the old person's name still shows up.
Any tips on what's stuck or what else to check to get the name to update? Trying to avoid deleting the extension/phone from the 3300 and readding it but will if needed .
Person A left ext. 9999
ext. 9999 name updated to Person B on both 3300 and Voicemail box
dial 9999 Person A still shows up on caller ID and directory
Any tips on what's stuck or what else to check to get the name to update? Trying to avoid deleting the extension/phone from the 3300 and readding it but will if needed .
Person A left ext. 9999
ext. 9999 name updated to Person B on both 3300 and Voicemail box
dial 9999 Person A still shows up on caller ID and directory
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Mitel MiVoice Business/MCD/3300 / Re: mystery call forward
« on: August 13, 2018, 03:50:51 PM »
thank you for all the tips. I was stuck and was out of ideas so I deleted the phone and extension from the system and re-added it. Things are working now as they should
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Mitel MiVoice Business/MCD/3300 / Re: mystery call forward
« on: August 08, 2018, 04:24:43 PM »
We have a hunt group setup so when someone calls the main number and presses 0 to get to the operator it should be directed to the hunt group, however its recently started directing those "operator" calls to people not in the hunt group. Trying to figure out why.
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Mitel MiVoice Business/MCD/3300 / Re: mystery call forward
« on: August 08, 2018, 03:55:17 PM »
is there a way to see the path an extension takes so I can see why a call comes into extension 5555 but goes to someone else?
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Mitel MiVoice Business/MCD/3300 / mystery call forward
« on: August 06, 2018, 05:20:48 PM »
I have an extension that when DND is active or if the user doesnt answer the phone in #x rings it forwards to a different extension. I need to turn this off but have not been able to find where the forward is setup. There is no system speed dial, nothing in call forwarding profiles on the controller, no hunt groups, what else could I be missing?
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Mitel MiVoice Business/MCD/3300 / Re: DHCP Discovery, phone sometimes works, sometimes get stuck at DHCP
« on: January 17, 2018, 12:44:31 PM »
sorry for the late update. The issue has been resolved. User decided to reconfigure his office and in the process nicked the ethernet cable causing a bad connection. sorry for the poor detective work before putting in the ticket.
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Mitel MiVoice Business/MCD/3300 / DHCP Discovery, phone sometimes works, sometimes get stuck at DHCP
« on: January 08, 2018, 05:17:09 PM »
I have a Mitel 5224 that will randomly (assuming) reboot and get stuck at the DHCP Discovery screen, then at some point in the day, the phone will finish booting (user can make calls, check voicemail, ect.), then randomly return to the DHCP Discovery screen. Issue started after having to restore our MXE III from a backup. Is there a maintenance command that I can run to find more info on the problem extension to see what might be happening?
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Mitel MiVoice Business/MCD/3300 / Re: 5340 phone only getting DHCP if on 192.168 network
« on: August 17, 2017, 05:01:33 PM »
issues resolved.
In DHCP scope- scope options - 125 mitel - the vlan option was set, removing the vlan hex value fixed the issue
In DHCP scope- scope options - 125 mitel - the vlan option was set, removing the vlan hex value fixed the issue
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Mitel MiVoice Business/MCD/3300 / 5340 phone only getting DHCP if on 192.168 network
« on: August 17, 2017, 02:53:21 PM »
We just installed a few 5340's, if they are on teh 192.168 network they pull a DHCP address no probelm, if they are on 10.#.#.# they do not pull a DHCP address and just sit at the DHCP discovery screen. I'm at a loss because our other phone models work on the 10.#.#.# network (5212, 5224, 5235). DHCP Scope options are the same for both networks as far as I can tell
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Mitel MiVoice Business/MCD/3300 / Re: MiVB 8.0 5235 ip phone label issue
« on: August 10, 2017, 09:46:16 AM »
Can close this post as our Installer was wrong, the 5235 is no longer supported on 8.x as I found a software log on our 3300 controller clearly stating that the 5235 is no longer supported.
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Mitel MiVoice Business/MCD/3300 / Re: MiVB 8.0 5235 ip phone label issue
« on: August 09, 2017, 12:37:42 PM »
I just got work from our installer that the 5235's are still supported in 8.X, they pulled 2 models out but the 5235's weren't one of them. So still trying to figure out why the shutters are saying Not Ready and the speed dials are set (just missing the labels so can't tell what button does what)
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Mitel MiVoice Business/MCD/3300 / MiVB 8.0 5235 ip phone label issue
« on: August 08, 2017, 04:01:25 PM »
Hi guys,
This morning we updated our 3300 to 8.0, all our 5212 and 5225s are working great but I have a problem with our 5235's. Under the Phone option (i think they call it a shadder?) all my speed dials are still set, however the labels are gone so I can't see what the button actually says. The People, Messages, History, Settings and Applications shadders/options are all grayed out and say Not Ready. Does anyone have any thoughts on whats going on?
This morning we updated our 3300 to 8.0, all our 5212 and 5225s are working great but I have a problem with our 5235's. Under the Phone option (i think they call it a shadder?) all my speed dials are still set, however the labels are gone so I can't see what the button actually says. The People, Messages, History, Settings and Applications shadders/options are all grayed out and say Not Ready. Does anyone have any thoughts on whats going on?
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Mitel MiVoice Business/MCD/3300 / call forward caller ID
« on: December 05, 2016, 10:14:40 AM »
Pretty sure the answer to this is no but wanted to reach out to the experts to see if I missed something.
I have 3 users who have a call forward profile assigned to their internal extension so that when someone calls 4444 it dials their external number ###-###-####
because of the forward, the call hits our company controller and then forwarded off to the external number, when the call hits the users phone the caller ID displays our company name and not the number of the original caller. is there a way to have the original caller info pass through to the users phone instead of displaying our companies name?
hope that makes sense
I have 3 users who have a call forward profile assigned to their internal extension so that when someone calls 4444 it dials their external number ###-###-####
because of the forward, the call hits our company controller and then forwarded off to the external number, when the call hits the users phone the caller ID displays our company name and not the number of the original caller. is there a way to have the original caller info pass through to the users phone instead of displaying our companies name?
hope that makes sense
15
Mitel MiVoice Business/MCD/3300 / Re: System Speed Call not making it to VoiceMail
« on: October 19, 2016, 12:34:48 PM »
To make things worse, I have 2 other users setup the exact same way as the trouble extension but the other 2 users work perfect; accept calls from internal and external that then forward to their external numbers and make it to their external voicemail.
just something with this one extension.
All 3 users are setup with the same COS and COR
just something with this one extension.
All 3 users are setup with the same COS and COR