Messages

1

Mitel MiVoice Business/MCD/3300 / Re: External call forward

« on: June 08, 2017, 01:42:26 PM »

It is impossible to make this scenario, I decide to skip NuPoint and get the call directly to RingGroup with Overflow Number (system speed call pointing outside).
The client must activate Make Busy key on the phone during off hours or break time. The call will always follow the same path, but the user decide when is ready or not.

Thx

2

Mitel MiVoice Business/MCD/3300 / Re: External call forward

« on: June 02, 2017, 02:07:18 PM »

Hello,

The dummy ACD path interflow work only for calls from inside. For calls arise from outside, I think an agent licence is required, which I don’t have one. Also I was trying EHDU but again, need licence.

The Ring Group number 11111 has this member number (22222) and I must make it ring first then the Interflow DN NUMBER will transfer the call outside via system speed call.
I was thinking to make it ring on Virtual PKM DEVICE as Multiline set key, but it does not seems to work, still searching . 


Any advice will be appreciated.

Thx

3

Mitel MiVoice Business/MCD/3300 / Re: External call forward

« on: May 18, 2017, 09:44:15 AM »

Well, NuPoint VM extension is restricted on CX2 controller COS. As you both propose the same option, I’ll give it a try then i'll post back my results.
   
Thx

Dan

4

Mitel MiVoice Business/MCD/3300 / External call forward

« on: May 17, 2017, 02:10:42 PM »

Hello,

I am looking a solution to forward calls to external number CALL CENTER during OFF HOURS; I was looking through different topics on forum to match my scenario. I already create a System Speed Call to point outside the system.
The call comes on PRI (cx2 controller) then is transfer to NuPoint CALL FLOW where a schedule is in place. For the security reason, NuPoint do not permit external calls.
ON HOURS it is OK, the call is blind transferred back to PBX RING GROUP (member present and overflow to speed call system outside number).
OFF HOURS, is programmed as blind transfer to the system speed call, but the call remains queued forever. The only way to make it transferred is to make ‘it ring elsewhere then call forwarded first alternative to system speed call.

Any tips appreciated.

Dan

5

Mitel Software Applications / Re: MiCollab Unable to play Visual Voice Mail via web proxy

« on: October 20, 2016, 11:35:00 AM »

Well, not happy with Mitel tech. partener , I find the way myself.
There was 443 blocking on roundtrip between NuPoint and DMZ;  FQDN Nupoint HOSTNAME SERVER has to be resolve on public IP pointing to MBG (WAN ),then create new LAN server PROXY , with server type MiCollab Unified Messaging.
Both clients mobiel@desktop now playing messages.

Thx.

6

Mitel Software Applications / Re: MiCollab Unable to play Visual Voice Mail via web proxy

« on: October 15, 2016, 02:00:56 PM »

Ralph,

I’ve done modify host file on both server, MBG and Micollab , and from SSH instance, both resolve the name to  same IP destination.
Lan side i have Ping responding, DMZ side none. I will talk to network admin next week to check if there is an issue in path.
As MItel tech confirm, i need only 443 to authentification WAN side and 36006 on application web proxy.

Thx. Dan

7

Mitel Software Applications / Re: MiCollab Unable to play Visual Voice Mail via web proxy

« on: October 15, 2016, 08:39:00 AM »

Domain DNS servers resolve locally for my MBG (DMZ), on the other side, Micollab (LAN) resolve locally also or Corporate DNS servers. On LAN side, we have added A record on our DNS server to point the right direction (DMZ ip).
None of these options makes possible resolving name properly,   

Failed to download message https://nupoint.xxx.xxx.ca:443/npm-pwg/
The name cannot be resolved: nupoint.xxx.xx.ca

Mitel tech belive that i should add FQDN to my internet provider, but i never see that on any Eng. Guide, which I was sceptic.


Any ideas will be helpful, I’ll try next week few other options.


Thx

8

Mitel Software Applications / Re: MiCollab Unable to play Visual Voice Mail via web proxy

« on: October 14, 2016, 10:18:12 AM »

Apparently, a DNS problem is the source, MBG (DMZ) is not able to resolve name for NuPoint (LAN) when stream or download is required.
Now, my MBG server has an INTERNET DNS SERVER to resolve ServiceLink subscription.
Is there any chance to configure split DNS to have in this situation, or any other option?

Thx.

9

Mitel Software Applications / MiCollab Unable to play Visual Voice Mail via web proxy

« on: September 14, 2016, 02:30:29 PM »

Hello,

I have an issue with MiCollab Mobile Client or MiCollab desktop Client that will not playing messages on Teleworker environment (WAN side).
I have no problem in LAN environment, and no any other problems.
MiCollab 6.0 and its applications on the LAN, and MBG 8.1 is clustered (DMZ) with Proxy services. Nupoint is VM server and MCD CX our ICP.

Any help will be appreciating, as we’ve checked the firewall ports without any success.

Thx