Messages

1

Mitel MiVoice Business/MCD/3300 / Handset Battery icon is missing

« on: August 10, 2021, 01:33:18 PM »

I have been installing Mitel 6940 phones. I don't see the Handset Battery (charge level)icon. I don't see a place in Settings to make it appear.
I do see Hotdesked user, Bluetooth, and Network Connected icons.

How do I make the charge level icon appear?

Thank you,

Scott

2

Mitel MiVoice Business/MCD/3300 / Cannot forward calls to external mobile

« on: June 24, 2021, 02:43:10 PM »

I want to forward calls to my mobile when I am away from my desk. I se up the number in Call Forwarding. It does not forward, just goes to voicemail. I can forward to internal extensions with no issue.

I have tried the following:

• Forwarding (with 9 for an outside line) to a seven digit number.
• Forwarding (with 9 for an outside line) to a ten digit number.
• Setting up a speed dial number and using that.

Any suggestions?

Phone is a Mitel 6940 on a 3300.

Thank you,

Scott

3

Mitel MiVoice Business/MCD/3300 / Re: Monitor phone while it is on-hook?

« on: January 21, 2021, 03:38:52 PM »

Thank you, I felt this was distasteful and shady, but said I would check into it. Now I can tell him no and not get pushback.

Scott

4

Mitel MiVoice Business/MCD/3300 / Monitor phone while it is on-hook?

« on: January 21, 2021, 08:51:14 AM »

My boss has asked, and I am checking here, if it is possible to listen to a phone's microphone while the phone is not in use. The end user would not know they are monitored. I don't mean the Silent Monitor feature.

Thank you,

Scott

5

Mitel MiVoice Business/MCD/3300 / Re: No Teleworker Mode icon for 6940 phone

« on: July 31, 2020, 10:32:20 AM »

It's hiding under the "Voice Services" menu option.

I tried that, it didn't work.

Scott

6

Mitel MiVoice Business/MCD/3300 / Re: No Teleworker Mode icon for 6940 phone

« on: July 31, 2020, 10:23:48 AM »

Hi lundah, under Voice Services I see MiCloud Connect, MiVoice Connect, and MiVoice Border Gateway. Which is the correct one to use?

Thank you,

Scott

7

Mitel MiVoice Business/MCD/3300 / No Teleworker Mode icon for 6940 phone

« on: July 30, 2020, 03:57:59 PM »

We're replacing older phones with 6940s. I want to put them in Teleworker mode, but I can't see it in Settings. Nothing under Advanced, either. Our firmware version is 01.05.00.071.

Thank you for your help,

Scott

8

Mitel MiVoice Business/MCD/3300 / Re: No CTI generated for deviceCTI

« on: July 30, 2020, 03:47:56 PM »

Thank you, Biggie!

Scott

9

Mitel MiVoice Business/MCD/3300 / No CTI generated for deviceCTI

« on: January 17, 2020, 02:50:20 PM »

I am getting this message on extension 2055: 3043 - No CTI generated for deviceCTI is not being generated for device 2055.  The last voice stream ended just now, but the last CTI event we got for the device happened on 1/17/2020 11:35:17 AM

What is it, and how do I fix it?

Thank you for your help.

Scott

10

Mitel MiVoice Business/MCD/3300 / Add an extension to dial by name

« on: October 09, 2019, 09:10:31 AM »

I have an extension with no voicemail attached to it. I want users to be able to enter the extension name into the dial by name function and get sent to that extension (it has an operator on hand 24/7).

However, it seems I need to add a voicemail to the extension, so Dial-By-Name will be able to look it up. I don't want to add voicemail to that extension.

How do I do this? If I have to set up a voicemail, can I set it to zero messages allowed?

Thank you for your help,

Scott

11

Mitel MiVoice Business/MCD/3300 / There is a mismatch between the Trunks

« on: June 21, 2019, 08:41:50 AM »

I have a major alarm on of of our PBXs: "There is a mismatch between the Trunks - Used count in the System Capacity form and the trunk count output by the Alarm maintenance command." What is this command, and how do I use it?

The building that uses that PBX uses copper lines for part of the operation. They lost these lines for a half hour today. Does this alarm have anything to do with it?

Other information: We've been getting alarms, then they clear, for the twelve hours. (This happens when it rains, Consolidated has no idea what is causing them.)

Here's one of the alarms:
Alarm details on SCJ(192.168.41.30)
      Date: Fri, 21 Jun 19 07:52:54 -0400
 
      System alarm status: Major
      Number of categories: 3
 
      1) Category Name: Digital Links
         Total: 1
         Unavailable %: 100
         Alarm Level: Major
         Minor Threshold: 101
         Major Threshold: 0
         Critical Threshold: 101

      2) Category Name: NETSYNC source
         Total: 1
         Unavailable %: 100
         Alarm Level: Minor
         Minor Threshold: 0
         Major Threshold: 101
         Critical Threshold: 101

      3) Category Name: Trunks
         Total: 43
         Unavailable %: 53
         Alarm Level: Major
         Minor Threshold: 0
         Major Threshold: 10
         Critical Threshold: 100

Any help is appreciated!

Scott

12

Mitel MiVoice Business/MCD/3300 / Re: Waiting for Extension Association from SRC on port 11

« on: June 12, 2019, 10:02:51 AM »

I have attached a screenshot.

13

Mitel MiVoice Business/MCD/3300 / Re: Waiting for Extension Association from SRC on port 11

« on: June 12, 2019, 10:00:33 AM »

There is another, repeating, alarm below that one. It has a timestamp, then Alarm Number 3012. Severity: Critical. Error Description: Port not operational. Message:
"Waiting for Extension Association from SRC on port 125"

Below that, there are more, with different port numbers. Everything seems to be working...

Any ideas on that?

14

Mitel MiVoice Business/MCD/3300 / Re: Waiting for Extension Association from SRC on port 11

« on: June 12, 2019, 09:57:28 AM »

I was able to call extension 2060, and the call recorded. Was it a temporary blip?

15

Mitel MiVoice Business/MCD/3300 / Waiting for Extension Association from SRC on port 11

« on: June 12, 2019, 09:11:07 AM »

An error message appeared this morning:

Mitel Call Record
3012 - Port not operationalWaiting for Extension Association from SRC on port 5

I checked the Alarm Service History in Call Recording Admin, I see a lot of items like this:

"SrcXml: Device 2060 mac 08:00:0F:36:33:42 Device IP:192.168.41.90 ICP IP:192.168.41.30 addr device 192.168.41.90:6921 addr icp 192.168.41.30:6802 Offline or Down on port 61"

I can log onto 192.168.41.30, that is one of our PBXs. (I can log onto the other one, too.

Can you help with this? I am not a Mitel expert, but hoped I could find a solution before we call our vendor.

Thank you,

Scott