Messages

1

MiVoice Office 250/Mitel 5000 / Conference Assistant with Networked Systems

« on: July 19, 2019, 01:31:02 PM »

Hi,
We have two sites, a Mitel 5000 at each. The main site uses a certain extension for the conference bridge. Each user uses their extension as their access code. This works fine.

At the second site, the users can't seem to use their own extensions to start a conference. They are attempting to use the same bridge as the main location. What is the proper way to have everyone using the same extension for the conference bridge?

Thanks for the help!

2

MiVoice Office 250/Mitel 5000 / Re: Copy phone programmable keys to another phone on another system

« on: February 26, 2018, 03:29:01 PM »

Thanks for the replies! Glad to know I wasn't just missing something.

3

MiVoice Office 250/Mitel 5000 / Copy phone programmable keys to another phone on another system

« on: February 26, 2018, 12:40:27 PM »

As the subject line says, does anyone know of a way to have a user's keys copied over to another phone system? I have a user who has a phone in location A, and a second desk phone in location B. Each location has its own Mitel 5000 Server and they are networked together (i can see location B through the location A system). I cannot see a way to export the config, and I can copy the phone but cannot paste to an off-node device.

thanks in advance.

4

MiVoice Office 250/Mitel 5000 / Re: Hunt Group "Busy"

« on: January 08, 2018, 01:33:21 PM »

Fixed this. The user must have unintentionally dialed the feature code to change the hunt group flag from Replace to Remove.

Thanks.

5

MiVoice Office 250/Mitel 5000 / Hunt Group "Busy"

« on: January 08, 2018, 11:40:23 AM »

Hi,

I have a hunt group set up that has a single 5320 phone in it. The only reason for the group to exist is so I can have different name appear on other phones than the actual username of the phone inside the group. i.e., I want "Security" to appear on all the other phones instead of "Bob S.".

The problem is that the hunt group is apparently "busy" at all times. The key on the phones around the building is constantly solid orange, and if we use the key to dial the extension, we receive the busy signal and message on the phone. This happens regardless of whether or not the phone inside the hunt group is busy or free. I have this set up the same way at another site and it works fine. Also, it used to work fine at this site.

Any thoughts as to what I could be missing?

Thanks in advance.

6

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Music On Hold

« on: December 02, 2016, 12:25:23 PM »

Thank you for the reply. If there is no way to turn background music off, would using file based music on hold be a better solution? I just want to provide music on hold, not background music.

I appreciate all the help.

7

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Music On Hold

« on: December 02, 2016, 10:13:02 AM »

Thanks for the reply! I have the music playing, but the problem now is that some people have background music turned on. Is there a way to turn off background music (for everyone)? I also don't necessarily want music streaming to every handset we have...

Thanks again!

8

MiVoice Office 250/Mitel 5000 / Mitel 5000 Music On Hold

« on: November 30, 2016, 04:25:10 PM »

Hi,

We would like to use our Mitel 5000 to play some music on hold but utilizing a the music on hold port on the back of the phone server. From my understanding, we need a license to be added to the system for this option to become available. Can anyone advise as to what needs to be done for this to work?

Thank you!!

9

MiVoice Office 250/Mitel 5000 / Re: Conference Options

« on: August 08, 2016, 12:15:28 PM »

Thank you all very much!

10

MiVoice Office 250/Mitel 5000 / Re: Conference Options

« on: August 03, 2016, 10:24:42 AM »

Thanks again for the replies! I think my plan will be to buy the Bluetooth module and handset and a third party Bluetooth speakerphone, as you suggested.

I am thinking of getting this one:

https://www.cdw.com/shop/products/Jabra-SPEAK-51-MS-USB-VoIP-Desktop-Hands-free/3057787.aspx?enkwrd=7510-309&pfm=srh

... Should the Bluetooth module have any trouble pairing with this?

Thanks again!

11

MiVoice Office 250/Mitel 5000 / Re: Conference Options

« on: August 02, 2016, 09:48:40 AM »

Thank you very much for the replies. In terms of which module we have, I am not sure. The module part number is 50005521 which appears to be the Bluetooth module? But on the phone, when I go to settings>cordless devices "DECT Module" and "DECT Handset" are both displayed.

Are you saying that if I had the Bluetooth module I could pair both an external speaker as well as the cordless handset? I'm not opposed to purchasing a different module if that is what you are saying.

Thanks again for the help!

12

MiVoice Office 250/Mitel 5000 / Conference Options

« on: August 01, 2016, 12:15:01 PM »

The president of our company would like a conference phone set up on his desk, as speaker phone isn't quite loud enough for him when other employees sit in on calls. He currently uses a 5360 with a cordless module installed. We don't want him to lose the cordless phone.... are there any options other than losing the cordless phone in favor of a 5310 conference module? I have seen this unit:

http://www.mitel.com/products/business-phones/mivoice-conference-phone

But, since there is no handset with that unit, this would have to be a second phone on his desk, with a second number, which might not be the best solution.

I appreciate any suggestions in advance, thanks!

13

MiVoice Office 250/Mitel 5000 / Re: Scheduled Backups

« on: January 05, 2016, 12:42:56 PM »

Great, thanks for clearing this up guys!

14

MiVoice Office 250/Mitel 5000 / Re: Scheduled Backups

« on: January 05, 2016, 10:18:51 AM »

Thanks for the reply. That is interesting, I sort of figured but havn't had time to test it out.... so do most people who use scheduled backups just make sure a dedicated PC running Mitel System Admin is up and running?

15

MiVoice Office 250/Mitel 5000 / Scheduled Backups

« on: January 04, 2016, 04:15:39 PM »

Hello,

I am currently trying to schedule backups of a Mitel 5000 to an onsite file server using the "Everything to a PC" option. For the folder, I'm using a UNC path such as "\\servername\path". I've gone through the tabs on the backup screen and filled in the appropriate information and, when finished, completed a test. The test finishes normally and creates the backup file in the correct path on the server and I receive a confirmation email. The problem is that when the scheduled backup is supposed to kick off, nothing happens. I don't receive a failure message or a success message, and no backup is created. Does anyone have any ideas as to what could be the problem? Does the computer (my laptop) with Mitel System Administration & Diagnostics have to be on and running for the backup to occur?

Thanks in advance.