Messages

1

Mitel MiVoice Business/MCD/3300 / MiVCR - Way to Offload Recordings?

« on: September 23, 2021, 01:43:45 PM »

Hello Fellow Mitel Engineer's,
It has been far too long since I've been on here. back in 2018 I got out of the field and took a Sales Engineer position. (Supporting our sales in the selling of Mitel hosted cloud products)

A question came up, whereby a customer is unfortunately leaving us and they have the MiVCR. They are looking for a way to off load ALL of their call recordings.

Someone from our engineering team suggested that it is possible to have them exported to a SQL database, but then my question is if all the recordings are offloaded to some central storage can the recordings be categorized or easily referenced? (e.g. Name Date, Phone Number, Ext Number, etc.)

Funny, how just being out of the field for a few years makes those perishable skills deteriorate.

Thanks guys,
-Iron

2

Mitel MiVoice Business/MCD/3300 / QSIG on MiVB

« on: December 02, 2019, 12:25:08 PM »

Hello Fellow Mitel Techs,
Does anyone know about how long QSIG protocol has been a part of Mitel?

Thanks,
-Iron

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 6970 - Hotdesk

« on: November 12, 2019, 06:41:53 PM »

@Apersons,
After doing some digging I found in the user guide (See attached) it talks about "Privacy". I've asked our local Mitel Engineer about it, and I'll let y'all know what he says. I'm thinking that based on that, that there is probably no way to have it turned off. Perhaps the best way to get around that (for now) is to configure it so that it is a Non-Hot Desk device.

Thanks,
-Iron

4

Mitel MiVoice Business/MCD/3300 / Mitel 6970 - Hotdesk

« on: November 12, 2019, 01:24:19 PM »

Hello Fellow Mitel Techs!
I just got my hands on the Mitel 6970 for the 1st time. We have it setup so that it uses Hotdesking, which is a cool feature and something that the UC360 cannot do. However I notice that EVERY time I end a call, I get a window that pops up and says:

"You are currently logged in to Hotdesk. Would you like to remain logged in?"
...and then it give two options you can touch "Keep Me Logged In" or "Log Out".

(It should also be noted that if you don't select an option that it simply logs you out.)

.....this is slightly annoying that this happens every time you end a call. Does anyone know of a way to disable this?

Thanks,
-Iron

5

Mitel MiVoice Business/MCD/3300 / 69xx Series Phones - Pause Key

« on: August 02, 2019, 07:06:10 PM »

Hello Fellow Mitel Techs,
Just curious on the functionality of the pause key, what is it's true purpose?

Thanks in advance for any updates!

-Iron

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 53xx Series Phones - Question

« on: July 03, 2019, 12:15:32 PM »

That's just science fiction.

yeah......for now!
 

Even if something like that existed it would only be a  fad.

...or just an "As Seen On TV" gimmick. 

7

Mitel MiVoice Business/MCD/3300 / ITAR Compliance

« on: July 03, 2019, 11:52:13 AM »

Hello fellow Mitel techs,
I'm sure we've all heard of HIPPA, SOX, PCI compliance. but here's a new one. ITAR Compliance. Does anyone know if Mitel is ITAR Compliant. or if they should be? Here is a link to an article on what ITAR is:
https://thereceptionist.com/blog/itar-compliance-what-it-is-who-needs-it-and-the-penalties-for-ignoring-it/

ITAR = International Traffic Arms Regulations

I'm just not sure how a Unified Communications platform or phone system would need this kind of compliancy.

Thoughts on this?

Thanks,
-Iron

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel 53xx Series Phones - Question

« on: June 19, 2019, 03:41:18 PM »

That's just science fiction.

yeah......for now!
 

9

Mitel MiVoice Business/MCD/3300 / Re: Mitel 53xx Series Phones - Question

« on: June 13, 2019, 12:50:32 PM »

**UPDATE**
I think I found the answer. It's called a "Line Interface Module" for those that are curious. I'm reading up on it now.

Thanks,
-Iron

10

Mitel MiVoice Business/MCD/3300 / Mitel 53xx Series Phones - Question

« on: June 13, 2019, 12:41:07 PM »

Hello Fellow Mitel Techs,
I have a question on the 53xx series IP Phones. Apparently one of our Sales people had heard that if the 53xx IP Phone was configured with the proper hardware and if it failed that it could still route calls over an analog POTS line.

I have heard of an analog adapter that you can install on it so that analog devices could have connectivity through it. But never heard of a POTS line through a 53xx that it could use as a type of emergency outbound access.

Any info on this is appreciated.

Thanks,
-Iron

11

Mitel MiVoice Business/MCD/3300 / Re: Mass deletion of System Speed Calls

« on: April 23, 2019, 06:08:38 PM »

Anyone found a solution to this. I have hundreds to delete and it's annoying as hell.

Hundreds?! Haha, I had a thousand to remove, but this was back in 2017, and only took me about an hour and a half as I recall - completely mindless and monotonous work. I'm surprised there still is NO way to do this.

Thanks,
-Iron

12

Mitel MiVoice Business/MCD/3300 / 112 SIP DECT vs 5624 Wi-Fi Phone - Durability

« on: April 23, 2019, 05:58:53 PM »

Hello fellow Mitel techs,
Just wanted to get your thought on which phone is more durable?
1) Mitel's 112 SIP DECT
2) Mitel's 5624 Wi-Fi

Cost wise I know there is a big difference, but in terms of durability, what are your thoughts.

Thanks,
-Iron

13

Mitel MiVoice Business/MCD/3300 / Re: 6490 DECT headset stops working

« on: April 18, 2019, 03:17:52 PM »

Well if there are any step on how to "Re-Pair the DECT Headset" I'm unable to find any. (Either on Mitel's Website and searching through their eDoc's or via good ole Google)

Thanks,
-Iron

14

Mitel MiVoice Business/MCD/3300 / Re: 6490 DECT headset stops working

« on: April 03, 2019, 04:19:07 PM »

Does anyone have steps on how to Re-Pair a DECT Headset with the Cordless Expansion Module for a 69xx series phone?

15

Mitel MiVoice Business/MCD/3300 / Mitel Phone Demo Kit Box

« on: March 18, 2019, 02:28:36 PM »

Hello Fellow Mitel techs,
I recently transitioned from the UC Voice Engineer into a new role (UC Sales Engineer). After about 12 years of in the field I decided to get more into the technical end of the sales side. I acquired a demo kit that includes a 6940, 6930, 6920, 5304, 5624 as well as the UC360. The case that I have is really beat up and frankly embarrassing to take out to potential customer locations. Can anyone recommend me a nice demo kit box? Preferably something that rolls. Thanks in advance for any/all suggestions?

Thanks,
-Iron