Topics

1

Mitel MiVoice Business/MCD/3300 / UCA Console HELP!

« on: July 17, 2015, 04:37:31 PM »

Micollab with Voice on VMWare
MiCollab Client for Windows Desktop: 6.0.509.0
MiCollab Client for Android: 6.0.505.24722
MiCollab Client for BlackBerry: 6.0.25.0
MiCollab Client Web Portal: 6.0.503.24413
MiCollab with Voice 6.0.206.0
Mitel Standard Linux 10.1.43
OVA 6.0.205.0

3300 Version 13.0.1.53


I have a front desk user that keeps getting the error "No More Free Lines on device Desk Phone (1100)"

her prime extension is 1100. I have the calls ringing in to a ring group that contains a multicall of 1195 and there are 4 apperances on her phone. there are also 4 appearances of 1100 on her phone.

she states the issue can happen at any time and its random.

I will put her description of the issue below but im scratching my head on this one

-   Phone rings, pick up handset, click on name to transfer call – message pops up ("No More Free Lines on device Desk Phone (1100)")
-   Phone rings, pick up handset, click on name to transfer call – occasionally looks like call transfers, after several minutes phone rings back and caller states they have been on hold for the caller I had transferred them to. The transfer never went through, it doesn’t show on hold, it shows nothing.
-   Pick up handset, click on extension to intercom - message pops up ("No More Free Lines on device Desk Phone (1100)")
-   Phone rings, pick up handset, manually enter 4 digit extension to transfer the call - occasionally looks like call transfers, after several minutes phone rings back and caller states they have been on hold for the caller I had transferred them to. The transfer never went through, it doesn’t show on hold, it shows nothing.
-   With handset in cradle, enter 4 digit extension – it will get through by speaker but the conversation is not private.
-   Remove handset, click on page - message pops up ("No More Free Lines on device Desk Phone (1100)")

2

MiVoice Office 250/Mitel 5000 / Mitel 5000 dual ring dilema

« on: March 15, 2013, 03:52:11 PM »

I have a customer on a Mitel 5000 HX Version 5.1.0.49.  they are using 8568 digital phones.

The user wants to try and emulate a feature set they had on the old Panasonic digital system.

This user monitors 4 other users...think secretary and bosses or assistant and lawyers is where i usually see it

she wants to see who is calling on her display on internal and external calls as well as get a ring.
She wants to transfer that call to hold someplace and have a light on both her phone and the bosses phone
She wants an easy way for either of them to retrieve.

The closest i came was using DEE and parking to a phantom extension but i couldnt get a light to show up on the phone when that call was hold at the phantom extension.

We have also used secondary extension keys but the being able to see its on hold from both phones is throwing us.

Thanks!

Alex