Topics

1

Mitel MiVoice Business/MCD/3300 / External LDAP access

« on: February 04, 2020, 04:33:05 AM »

Good day,

does anyone knows if when setting up the "external LDAP Client Configuration" for accessing an external directory on the 69xx phones, you still have access to the embedded phone directory? Do the users have access to both? I ask this because you have two profiles that you can setup under the "System Options".

2

Mitel MiVoice Business/MCD/3300 / Correct outgoing trunk on call forward always

« on: January 16, 2019, 07:10:22 AM »

We have an system running with different SIP trunks on the same PBX (different countries). The SIP trunks are terminated locally. We have configured COR in a way that the devices call through the SIP trunk based on their location. In the ARS we make use of "Route lists". This works fine also when the users transfer calls. What we are facing is that when a user regardless of her/his location enables "call forward always" option to an external number always the first configured SIP trunk is used.

Is there any option like in COS for example that makes it possible that the same SIP trunk is used? Or a trick in the ARS forms. For now we have created a static route with another out dial number instead of the default 0 as an workaround.

3

Mitel MiVoice Business/MCD/3300 / MiVoice Business Consoles loosing registration to MiVB

« on: January 16, 2019, 06:56:59 AM »

We have a costumer with several MiVoice Business Consoles on the field. Since short we have experienced that afer a restart of the computer they were not able to register anymore. The error that you see right below is "Transport Channel Down. Directory Service not available." Next to error another one "XXXX Controller not connected".

On the Mitel PBX side on the logs we see that when the application is started it comes online for about 1 tot 2 seconds. Below an example: Time 11:03:27 Source Call Control - Maintenance Description IP Device 1 (Ext:XXXX) at location 01 3 01 001 01 The set has been returned to service. Time 11:03:28 Source Call Control - Maintenance Description IP Device 1 (Ext:XXXX) at location 01 3 01 001 01 The set is out of service due to loss of communication.

We got this fixed by disabling Windows Defender followed by a restart of the computer.

I find it odd that Windows Defender so I was wondering if anyone has experienced something similar.

MiVB 8.0.3.17 and the consoles are running on version 8.0.3.10

4

Mitel MiVoice Business/MCD/3300 / Call transfer on Siemens Gigaset

« on: November 15, 2018, 06:19:09 PM »

We have a Siemens Gigaset R650H pro in combination with a N510 IP Pro station. This device is configured as an generic SIP phone.

When you try to transfer a call and nobody on the other end picks up the phone we are unable to get back to the native caller and that the connection to the transferred phone is dropped.

We have tried with FAC "call hold - retrieve" but with this option it does not disconnect the connection with the transferred phone. So you are transferred back to the first line, but the seconds line remains up.

Is there maybe another option possible to get back to the first caller and drop the second one?

5

Mitel MiVoice Business/MCD/3300 / Program phone keys 6940 from phone

« on: September 14, 2018, 03:42:44 AM »

Hello,

What is the COS option that permits the user to setup the phone keys from the phone?

6

Mitel MiVoice Business/MCD/3300 / No ringing tone on some outgoing calls

« on: February 08, 2017, 05:44:03 AM »

Hi all,

we have a MiCollab system that when the costumer dials out from the Mitel to some numbers they don't hear anything until the other side answer the call. This seems to happen when when the Mitel gets a 183 (session progress). When the Mitel receives a 180 (ringing) then the caller hears the ringing tone.

This applies to international numbers and they had experienced the same with toll free numbers. We have turned the option  "Ignore SDP Answers in Provisional Responses" to yes and they are able to hear ringing tone on toll free numbers. But international calls in the example. They still do not hear anything.

Does someone has experienced this before and know a solution/workaround.

Many thanks.

7

Mitel MiVoice Business/MCD/3300 / Duplicate PBX number/Cluster Element ID

« on: December 17, 2014, 08:54:36 AM »

Hi everyone,

We have this situation with a running MXe II. When you go to the "Network Elements" tab you get the error that there are duplicate PBX numbers and that in future releases this records must have a unique PBX number.

This has happened because when this system was installed, the backup restore was done, before the IP address of the PBX was changed to the same IP as in the backup. I know, this was not a smart move.

But now how can we fix this? Can I just remove the entry with the default IP 192.168.1.2? Or will there be consequences for the configuration? I have the feeling, that with the restore, this system is seeing it (entry 192.168.1.2) has a different node. Because next to it I have the local node.

Anyone has faced the same before? By the way the system is running on 5.0 SP1 and does not make part of a cluster.

Thank you in advance.

8

Mitel MiVoice Business/MCD/3300 / Network issues on 3300 MXe

« on: July 04, 2014, 11:10:27 AM »

Since a upgrade attempt this system has been given strange network issues. We have replaced it and costumer is working with a temporary system, but now I can't figure out, what is going wrong with it.

We were able to reproduce the same issues on our lab. This happens when we connect the PBX to a router working with VLANs. We have build a situation similar to the costumer on our lab. After a couple of minutes the same symptoms happened. The MCD was not able to be reached through the network and the phones lost their connection to the PBX. After issuing "vlan_off" through the serial port, the MCD was able to be reached again and everything came back to normal.

The MCD has vlan 1 setup in the Network settings (default settings). We are not tagging any vlan on the MCD side.
Our network is setup as data vlan 1; voice vlan 9. As router and switch equipment we are using Cisco equipment.

On the router we have configured a Ethernet port as an "access port". This port is configured as  "switchport access vlan 9". On this port we have connected the MCD. This is exact the same situation as it is at the costumer side and how we do most of the installations.

We have done a full install without restoring any backup, but that does not make any difference.

Does someone has every experienced the same. And is there someone who knows how the IP settings of the Mitel are saved and is there a way to restore that? I know that it is not saved on the hard drive of the system.

9

Mitel MiVoice Business/MCD/3300 / Polycom 8440 not showing Ring group name

« on: May 19, 2014, 11:32:42 AM »

We have a couple of 8440 SIP phones running on a MCD 4.2. We are facing a issue. We have added these phones to a ring group along with other phones. In order to answer the right way, it is important that people can see the name or the number of the ring group. We have tried pretty much everything on the MCD side, even with a hunt groep name tag. But whatever we try, you always see the details of the phone that is dialing the ring group.

This is important, because this costumer has one analog door interface with two doors connected to it. The issue is that every time someone rings at the door, the only thing you see on these phones  is the number of the door interface. This way this costumer never knows on which of the doors the person is standing. These phones are replacing some old spektralink 340 and with these and a general Minet phone it works fine.

10

Mitel MiVoice Business/MCD/3300 / Forward calls 5604 to entry on central phonebook

« on: April 29, 2014, 06:28:55 AM »

Hi everyone,

does anynone knows if it is possible to forward an active call on a 5604 to an entry from the central phonebook? This works fine with a contact from the local phonebook or if you dial a number yourself. But if you try to choose a contact from the central phonebook, then it does not work.

11

Mitel MiVoice Business/MCD/3300 / Running Software installer tool on Windows 8.1

« on: March 03, 2014, 11:14:09 AM »

Hi,

did anyone already done a upgrade of an 3300 system using windows 8 or 8.1 as operating system. I am wondering if it works.

I was testing it, but I am not able to login the MCD system from the software installer tool. As soon as I try to login I receive a error. "The 3300 is either starting up or shutting down, and the MiXML interface is not currently available".

I am using the latest SI that comes with version MCD 6.0 SP3.

I am having the feeling that it has to do with with windows version. I have tried to change the compability mode to windows 7 or XP, but it doesn't make any difference.

12

Mitel MiVoice Business/MCD/3300 / Central Phonebook not available on 5604 phones

« on: March 21, 2013, 06:51:10 AM »

I have setup a system yesterday. It is a IPBS2 with 4 DECT 5604 phones.

I was trying to load the csv telephone directory from the MCD. I was able to load it, but I was missing some letters on the first and last name. After changing the file to the Ascom format (first name/last name/number), I was able to load fine. If I export it from the IPBS2, then everything shows fine.

If I try to load it from the phone, then I keep getting "search result soon available". This happens if I search for number/first or last name.

This is being done from the IPBS2. I don't have an WSM module. Anyone any experience with this?

The IPBS2 is running on software version 5. The MXe is running on MCD 5.0

13

Mitel MiVoice Business/MCD/3300 / Not able to make supervised calls with 5604 phone

« on: March 21, 2013, 06:30:00 AM »

I have setup a system yesterday. It is a IPBS2 with 4 DECT 5604 phones. Everything seemed to go fine, until I was making some basic tests.

I was unable to make a supervised transfer to an internal number. After dialing the number to transfer to, I would get "Temporary failure" on the screen. If you press the hang up button afterwards the caller goes to the number that I was trying to make the transfer. Strange enough I was able to do supervised transfers to an external number.

Some test results.

Incoming call to 5604 and transfer to internal number (only unsupervised is possible).
Incoming call to 5604 and transfer to external number (supervised and unsupervised is possible).
Outgoing call from 5604 and transfer to internal number (supervised and unsupervised is possible).

The IPBS2 is running on software version 5. The MXe is running on MCD 5.0

This is how I was doing the transfer:
- Answer the call
- Press the "More" soft key
- Select "New Call"
- Dialed the number
- Press "Call"

Am I missing something here?

14

Mitel MiVoice Business/MCD/3300 / Setup Scheduler when using Tenanting

« on: January 03, 2013, 04:21:25 AM »

Hi Everyone,

Does someone has ever used the Scheduler in combination with a system with tenants? Does the Scheduler only applies to the native tenant? Does it mean that the other tenants have to change  the system manually?

Thanks in advance. The system is running MCD 5.0 sp1

15

Mitel MiVoice Business/MCD/3300 / Error logs because of FANS

« on: December 21, 2012, 10:56:18 AM »

Hi everyone,

We have a 3300 MXE that was giving a error of a failing FAN (number 2 to be exact). We have checked the system and this FAN was indeed not working. We have replaced both of them, but since we have done this, we keep getting errors. FAN 1 is according to the logs from the beginning not running and FAN 2 (according to the logs) comes up sometimes and stops again.

We have checked the system physically, but the FANS are working fine, without stopping. It looks like the system gets this errors, while they are working fine.

Anyone any ideas? We have rebooted the system, but this has not made any difference.

We have replaced the FANS with PART NR 50006510.

Thanks in advance.