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1

Mitel MiVoice Business/MCD/3300 / Packet loss query - Intermittent calls whereby other party can not hear person

« on: January 05, 2018, 05:12:34 AM »

Hi,

We have an issue with our Mitel3300 whereby users are having issues whereby the other end cannot hear the person talking at times. This is both incoming and outgoing intermittently. Our ISDN30's have been checked and come back as all clear and working fine.
Our phone support provider has checked the Mitel logs and stated it is a IP issue not a digital and believes its traffic on the LAN that is causing this likely.

Our IT provider however are saying they cannot see anything un-ordinary on the switches and pushing me back to mitel.

On the maintenance logs i am seeing quite a few of these -

E2tSp
Description IP Network Dropped 2.84 percent of Packets from phone 192.168.0.119 Total Rx: 308 Lost=9 maxLossBurst=1 1 in a row: 9 2 in a row: 0 3-5 in a row: 0 6-10 in a row: 0 11 or more: 0

Also under voice quality statistics the Jitter buffer avg. depth has values against it for each phone some are 0 but some are as high as 39?

Does this point to a local lan issue causing this? anyone experienced this before or could advise what i can check?

thanks in advance

2

Mitel MiVoice Business/MCD/3300 / E1/T1 card in 3300 with 2 x ISDN30's call split query

« on: December 15, 2017, 07:14:38 AM »

3

Mitel MiVoice Business/MCD/3300 / Mitel 3300 command to see all active phones?

« on: December 13, 2017, 06:42:17 AM »

Hi,

Is there a command that will tell me if a phone is registered and live to receive/make calls at all? We had originally 200DN's but over the several years this number has reduced dramatically. I just want to be able to capture what phones are still active on the system? Rather than a manual walk around the office counting them!

Thanks very much in advance

Antony

4

Mitel MiVoice Business/MCD/3300 / trace a internal call coming into mitel 3300 system

« on: November 10, 2017, 10:21:41 AM »

Hi,

We have an issue where by a particular user is receiving calls that are meant for a call centre team within the same building on the same system. From what i can tell the number displays 2302 which is one of the reception switchboard users putting the call through. I have ruled out human error on reception and they arent mistakenly putting calls through to this user instead of the call centre. I was wondering if reception were putting the call through to the team like they should and they basically work down a list of numbers in the team until they get through to one whos not engaged. I was thinking maybe one of these phones had a call forward if busy etc.. back to this user who was receiving calls but i have checked all phones and they are not showing this.
Is there a command or something i could run that will show me any phones that have a connection with ext 2382? so i can then check these out for any diverts that may be on etc...
Thanks in advance

5

Mitel MiVoice Business/MCD/3300 / Mitel 3300 how to setup a UC360 conference phone

« on: November 08, 2017, 05:49:20 AM »

Hi,

I have a Mitel 3300 with dual ISDN30's. The sytem is running MiVoice Business 7.2 SP1.

I've got 5 Mitel UC 360 conference phones to setup. On the unit i can take the MAC address down. i locate a spare DN on my system and from the drop down of IP devices available i see one labelled as 'UC Endpoint' unsure if this is the correct label?

Device details tab - The MAC address field is greyed out when i select UC Endpoint as the device?

Do i start the configuration for the conference phone from the actual device it self or through the Mitel Business software?

The system runs on a VLAN on our computer network and the Mitel system issues DHCP addresses to our Mitel phones. If someone could please advise on what steps i need to take first that would be great. I can get into the admin features directly on the conference phone but i didnt think i'd need to configure any IP settings etc..? As our current phones just plug in and obtain an IP automatically...

Thanks in advance

6

Mitel MiVoice Business/MCD/3300 / Mitel 3300 T1/E1 card flashing port

« on: September 28, 2017, 04:37:16 AM »

Hi,

I have a T1/E1 card in my 3300. It originally had a single ISDN30 circuit connected to port 1. We've since had an additional ISDN30 circuit that is connected up to port 2. The system has been configured so that have 60 channels no available. However I have since noticed that port 1 the lower light of the two is flashing? The ISDN unit itself only has the power light on it doesnt show any light on error etc... so just wondering how i can fault find this at all? As it appears there is an issue with port 1?

Thanks in advance

7

Mitel MiVoice Business/MCD/3300 / MiVoice UC360 setup query

« on: September 12, 2017, 09:23:21 AM »

Hi,

I have 6 UC360 conference phones to setup on our Mitel 3300 system. The version of the MiVoice Business software Release level 7.2. When I select under users/service configuration device type I assume I select 'UC Endpoint'? but when I want to type to MAC address is on the device it is greyed out? I only usually have 5312 and 5324 handsets setup on this system currently. If anyone could advise what I am doing wrong that would be great.

8

Mitel MiVoice Business/MCD/3300 / Mitel 3300 MXe additional isdn30

« on: July 19, 2017, 01:15:07 PM »

Hi,

We have a Mitel 3300 MXe with a ISDN30 circuit. We have ordered and additional ISDN 30 along with the require Mitel license. Our maintenance provider has said we have the card in to allow 2 ISDN connections into it however i just want to clarify this is the case?

On the front of the unit i have a card in module 1 lablelled T1/E that has 2 network ports labelled 1 and 2. Currently port 2 is live. To the right are 4 LED's that show the status. I assume that i can just connect into port 1 on this module to have the additional ISDN30 added to this system? This will allow more channels and overcome the engaged tone we are getting on the current setup.

9

Mitel MiVoice Business/MCD/3300 / Telephone directory list Mitel 3300

« on: August 31, 2016, 09:02:08 AM »

Hi,

Can i view/print a directory list of telephone numbers and name assigned against that number at all from a Mitel 3300 system. I have web based access to the console but ideally would like the latest contact sheet to give to the receptionist?

Kind regards

Antony

10

Mitel MiVoice Business/MCD/3300 / Mitel 3300 reception console problem releasing calls to certain internal exts.

« on: April 09, 2015, 03:47:16 AM »

Hi,

Our receptionist has informed me that shes having issues releasing calls when putting callers through to set numbers. I have noticed that 2 of the extensions that are being past through to have voicemail on so the phone goes straight through to users VM. and reception can only pull the call back and inform the other end to call the number directly...
Just wondered if anyone knows why this is so? if VM is on then reception cant pass that on to the 3rd party calling for them to then listen to message and leave a voice message?
Obviously reception are moaning that its additional time wasted not being able to release the call...

Thanks in advance!

11

Mitel MiVoice Business/MCD/3300 / calling 101 from mitel 3300 system

« on: March 04, 2015, 04:32:14 AM »

Hi,

One of our staff has informed me that they are trying to call the police non-emergency number from within our phone system. The number is 101 so user would dial 9 for outside line followed by 101... i've tried this so appears to be a setting as all phones do the same after dialing it waits 5 seconds or so and returns access denied on the phone?
I assume we will have the same issue with our 999 emergency police number too. Can someone advise me how i allow these 2 calls to go through?

Thanks in advance.

12

Mitel MiVoice Business/MCD/3300 / ISDN30 query

« on: December 04, 2014, 05:11:31 AM »

Hi,

We have a Mitel 3300 system with around about 80 phones now live, reduced dramatically due to other organisations in the same building having their own cisco solutions etc...

The query i have is we have a couple of referral centres in the building around about 30 staff in total so take a large number of calls daily. I've had lots of reports of callers unable to get through, or calls ringing then dropping or the RAD greeting callers are meant to receive after 1 ring doesnt kick in and the phone just rings and rings in its own little world and others getting an engaged tone from people informing me...

I contacted our ISDN provider who said we have a ISDN30 connection but with only 20 channels live. I've asked them to quote for the extra's to be enabled as i suspect at certain times of the day calls are peaking and would i be right in saying say the 21'st active caller on the current setup would get a engaged tone or just ring out?
Is there commands to show me there are only 20 channels live at present or any commands/tools that would be useful to know what exactly is happening? Or would simply enabling the additional 10 channels resolve this issue as a common cause?

Help much appreciated! Thanks in advance.

13

Mitel MiVoice Business/MCD/3300 / Mitel 3300 RAD greeting issue

« on: October 23, 2014, 10:35:39 AM »

Hi,

we have a public facing number that when called kicks into a RAD greeting announcement. The system is a Mitel 3300 on a ISDN30 line. Reports have been made by callers that the announcement loops a couple of times and then drops the call completely? Also that there is a message sometimes that says about purchasing he tape!? i can only assume that may be the audio that plays between messages? Does anyone have an idea of the cause? Is it call volume? could a certain amount of calls be coming through and are in the queue as all lines are busy? potentially have 10 phones that will pick up from this one number but if they are all busy how many can the system hold before dropping callers? Or would this not be the cause? I've no idea what will trigger the purchase tape bit either? I believe it played some royalty free classical music between the RAD greetings.

14

Mitel MiVoice Business/MCD/3300 / mitel 3300 call dropping

« on: August 29, 2014, 10:10:08 AM »

Calls both incoming and outgoing are dropping intermittently. Lots of logs regarding the below every few mins?? - no major alarm on system but can anyone identify where the problem lies? I've contacted the ISDN 30 supplier to run checks their side.

Log Number: 3789
Severity: Warning
Date: 2014/Aug/29
Time: 14:59:54
Source: Call Control - Software
Description: SWERR error_dequeuing, OFFSET 2:$AD5A, PC: $285C2E LOG_ID: bgrpmgr#95, PROCEDURE: brdcst_group_manager, SEVERITY: cp_major PID: ($2, $61), PLID: 1 3 2 29 SWID: ss4 137, DAM: out_of_service_ SS4_LINE_BUTTON: 0
Module: Main
File Name and Line Number: log_outputs_util_en.c;1595

15

Mitel MiVoice Business/MCD/3300 / Mitel 3300 phone call issues

« on: August 29, 2014, 05:12:19 AM »

Hi,

We have a call centre in the building. Unsure whether its just due to the amount of incoming/outgoing calls that are made if it just relates to them or is in fact everyone...

A number of complaints have been made that callers are calling in and its just rings and rings... This was tested recently by a member of staff who called the number given out and never got the recorded announcement but just a ringing tone and this was ringing on a member of staffs desk phone.

The process that was setup was that all incoming calls go to the RAD announcement advising them to stay on the line etc... but am being told this seems to be working intermittently, some callers are getting and engaged tone or it is ringing out and greeting message hasn't initiated?

Im just wondering where to start with this? there are 15 extensions that all have a feature key that flashes as to what line the calls coming in on. Just trying to identify if this is a local configuration issue or if it is in fact the carrier?

I do seem to have issues with the system when we have had a heavy downpour which or carrier did say if it was old copper cabling it could be in fact that contributing to strange symptoms? It does seem a coincidence.

Just wondering if anyone could advise what i can check locally?

Thanks in advance!

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