Topics

1

Mitel MiVoice Business/MCD/3300 / Cannot get Mitel Web Interface

« on: February 05, 2024, 06:44:26 PM »

Hi Guys,
I need to install a new project. I have new SSD SATA and CXi chassis. When the system is starting up (booting) the error led on the chassis remains blinking. It is not turning off! Through serial i capture a few pictures that is attach in this topic.  At the end in the booting process i am getting "Give root password for maintenance"  When i enter the root password i am getting the following sh-4.3#

What i need to do so this pbx can continue successfully so i can get the web interface so i can login to start programming the pbx.
Pls check the picture in the attachment.

Regards,

Gimitel

2

Mitel MiVoice Business/MCD/3300 / Whitelist in Mitel 3300

« on: June 22, 2022, 08:22:09 AM »

Hi Guys,

I have an customer that i programmed quite a few extensions as NON DID. Now this customer asked me if there is like a sort of whitelist on mitel 3300 which only the external numbers in the whitelist can call the NON DID numbers. Is this possible on mitel 3300 ?

Regards,

Gimitel

3

Mitel MiVoice Business/MCD/3300 / 2x Mivoice Business Console

« on: April 04, 2022, 10:16:05 AM »

Hi Mitel friends.
I have question having 2 mivoice busines console on one 3300.
Can both of the mivoice business console be Present at the same time? The situation i have now is that both mivoice business console are programmed on the mitel 3300. When one of the console go into present status, the other console will go into absent status. What do i have to do so both console can be in present status ?
Please advise.

Thanks.

Gimitel

4

Mitel MiVoice Business/MCD/3300 / Auto Attendant Greeting play 3 times before transfer to the operator

« on: October 19, 2021, 10:35:57 PM »

Hi Mitel freinds.
I am having an issue with Auto Attendant.
The auto attendant greeting play 3 times before transfer to the operator.
Is there an option in the programming that the auto attendant greeting play only 1 time before transfer to the operator ?

Please advise.

Best Regards,

Gimitel

5

Mitel MiVoice Business/MCD/3300 / No outbound call through sip trunk (call drops immediately)

« on: April 13, 2021, 05:51:15 PM »

hello Mitel friends,

I just programmed an sip trunk on a Mitel 3300. Inbound calls are working but I am having issue with outbound calls.
when I dial the 9 for outside line and enter the 7 digits to dial the destination (mobile) it look like that the call is not going out of the pbx, this when I have the Public Access via DPNSS selected (yes) in the COS of the sip trunk and the extensions. When I dialed the last digit the call drops.
 
When the I have the Public Access via DPNSS selected (No) in the COS of the sip trunk and the extensions I get Access Denied on the extension


I checked the SIP Peer Profile and I have an Index that match the extension number and the CPN Substitution.
I put the ccs trace on and this is what I can see when dialing out.

16:14:06 ROL DPN PEER set_sip 129 2D ISRM_I                                   
           ;10;*1#*50*4800#*58A*Cc*4*4800#*251*rP*2994800#                     
16:14:06 ROL DPN PEER set_sip 129 28 SSRM_I                                   
           *19*Z#*58*Ca*1*Z#*58*CW*N\]J@@@@@dXFUp#                             
16:14:06 ROL DPN PEER set_sip 129 1E SSRM_C                                   
           *58*C6*001#*58*C4*4*1#5999946                                       
16:14:06 RIL DPN PEER set_sip 129 10 NIM     *240*`XD#*51*3#                 
16:14:06 RIL DPN PEER set_sip 129 11 NAM     *3#*166*1 2 3 4#                 
16:14:06 RIL DPN PEER set_sip 129 1 CCM                                       
16:14:06 RIL DPN PEER NIL_PEER_ 129 17 CRM/CIM ;30;*58*C2*G*420#*234*_p#       
16:14:12 ROL DPN PEER set_sip 130 2D ISRM_I                                   
           ;10;*1#*50*4800#*58A*Cc*4*4800#*251*rP*2994800#                     
16:14:12 ROL DPN PEER set_sip 130 28 SSRM_I                                   
           *19*Z#*58*Ca*1*Z#*58*CW*N\]J@@@@@dXGC@#                             
16:14:12 ROL DPN PEER set_sip 130 1E SSRM_C                                   
           *58*C6*001#*58*C4*4*1#5999946                                       
16:14:12 RIL DPN PEER set_sip 130 10 NIM     *240*`XD#*51*3#                 
16:14:12 RIL DPN PEER set_sip 130 11 NAM     *3#*166*1 2 3 4#                 
16:14:12 RIL DPN PEER set_sip 130 1 CCM                                       
16:14:12 RIL DPN PEER NIL_PEER_ 130 17 CRM/CIM ;30;*58*C2*G*420#*234*_p#

This customer has no MBG.
Inbound calls are okay.
Can someone help me out what might be the issue ?

6

Mitel MiVoice Business/MCD/3300 / Issue with Dual Framer & Embedded Analog after Database Restore

« on: March 21, 2021, 12:59:00 AM »

Hi Mitel friends,

I have an Cxi that is malfunctiong. I made a backup and restore the database on a Mxe controller. The issue i am having now is that on a mxe the E1 module is an Dual Framer. On the old Cxi i had an Expanded Analog. When i try to change them to the correct module i am getting error that i have the deassigned them first.

Error with the E1: Deassign the line explicity before reassign it
Error with the Embedded Analog "Analog Service Unit": Device is not deassigned

Can someone help me out step by step how do i deassign the modules so i can program the Analog Trunk and the Digital Trunks.

Thanks in advanced.

Gimitel

7

MiVoice Office 250/Mitel 5000 / Program Mitel 6920 on Mivoice Office 250

« on: August 21, 2020, 12:05:54 PM »

Hi Mitel friends.

I programmed a Mitel 6920 IP Phone on a Mivoice Office 250.
I am having an issue registering the phone. I can see that the phone is getting ip from the pbx but when the phone complete the startup process the only thing i see on the phone is the space to enter PIN.
In the SIP Phone group i programmed a password but when i entered the password nothing happend.

Can someone help me out how to resolve this issue.

Best Regards,


Gimitel

8

Mitel MiVoice Business/MCD/3300 / No Caller ID on Mitel 5550 IP Console (Incoming calls External & Internal)

« on: June 01, 2020, 10:56:32 AM »

Hi Mitel friends,
I have a weird tech issue with a Mitel 5550 IP Console. Last week Thursday I cannot see any call id on the 5550 IP Console when receiving a call. I have no caller id when receiving internal calls and calls coming in on the euro isdn lines.
Normally I can see the extension number when I receive internal calls on the 5550 IP console. I checked the class of service and all settings are okay. (Did not change no settings)
I called another extension that is programmed on the Mitel and the caller id is okay on that extension when receiving a call.
Can someone help me out with this one? Maybe the operator entered a code to block caller id?
Thanks, in advanced.
Regards,

Gianni

9

Mitel MiVoice Business/MCD/3300 / Boot process error when upgrade the RAM Module to 1G

« on: May 06, 2020, 09:58:23 PM »

Hi Mitel friends.

I have an issue that i am getting an boot process error when upgrading the memory from 512 to 1 G. Part number is 50006727.
In the Vxworks i can see Main Memory 1024.

I can also see the following errors:
* Error loading files: errno = 0xc0006
* Cannot load boot file
* Error reading block 0, errno c0003
* useFdiskPartParse error

I turned everything back and use the old 512 RAM module and the system boot up successfully.

Can somebody help me out with this one? Maybe the RAM Module not compatible ?

Thanks in advanced.

Gimitel

10

Mitel Software Applications / Reconcile Wizard Error

« on: April 29, 2020, 12:13:48 PM »

Hi Tech support.
I am installing a Vm Micollab but I am getting an error when running the Reconcile Wizard on the Vm Micollab. I checked if all info are filled in correctly in the Network Element of the both the Mivoice Business and the Vm Micollab, but cannot find any issue.
Can someone help me out with this issue?

Regards,

Gimitel

11

Mitel MiVoice Business/MCD/3300 / Mitel & IQWare PMS

« on: February 20, 2020, 08:29:14 PM »

Hi Guys

I a Mitel 3300 Mxe installed at a Hotel. This hotel use IQWare PMS system.
This customer has two options to check in a guest.
Check in guest with credit card or check in a guest with cash only. 
There is two COR programmed. COR 4 (this cor make the phone fully open to call anywhere)
and COR 1(this cor block all calls. Guest can call emergencies number and internal numbers)

When customer is checked out the cor must be 1. This action is oke.

When the guest with credit card check in the COR must change to 4.  This action is also oke.
When guest check in with cash only the cor must remain to 1
The problem we have is that when the guest check in with cash only the COR change to 4 just like when a costumer check in with credit card. Name and last name change correctly.

Is there something i have to do on the Mitel site or is this issue on the PMS ?

Please advise.

Regards,


Gianni

12

Aastra - MiVoice Office 400 and MiVoice MX-One / Tech Issue on SIP Trunk

« on: November 14, 2019, 08:02:00 AM »

Hi Guys,

I have a question. I have a sip trunk programmed on a Mitel 470.
When I dial the main number which is programmed on the sip trunk, the call drops.
I can received the call normally, but the call drops afterwards.

Can someone help me out on this one?

Thanks,


Gianni

13

MiVoice Office 250/Mitel 5000 / 112 DECT PHONE (UNIVERSAL) AND RFP 12 SINGLE CELL BASE STATION INSTALLATION

« on: October 24, 2019, 02:56:23 PM »

Hi Guys,

I am programming an 112 Dect phone with RFP 12 single cell base station, but cannot get the sip extension on handset working.
The looks like sip ext register like for a few seconds and then unregister again. I have only Cat D license on the system.

Can some help me with this one. Or is there a link so i can see how to program it ?

Best Regards,

Gimitel

14

Mitel MiVoice Business/MCD/3300 / No Caller ID on Euro ISDN (Incomming calls)

« on: July 15, 2019, 04:31:25 PM »

Hi Mitel friends,

I programmed an PRI on a Mitel 3300. All work ok but i dont have caller id on incomming calls.
Can someone help me out with this one. Maybe there is a few setting i need to check in the COS.

Regards,


Gimitel

15

Mitel MiVoice Business/MCD/3300 / Cannot Login into Mitel 3300 Mxe (MCD 4.2)

« on: May 08, 2019, 11:59:16 PM »

Hi guys,

I am having an issue to login into a Mitel 3300 Mxe (MCD 4.2). Everytime i tried to login i am getting an error that the password is incorrect. I login in into vx works and try to reset all password. I used RESET_LOGIN_PASSWORD , ResetAllLoginPasswords , Reset_All_Login_Passwords but the pbx is not accepting any of those commands.

Can someone help me out how i can reset the users login password?

Before i forget to ask, is it possible to backup a pbx trough vxworks ?

Please advice.

Regards,

Gimitel