Topics

1

Mitel Software Applications / Remote Contact Centre Client

« on: September 15, 2020, 09:58:56 AM »

One of our customers is moving to a work at home model for all of their contact centre agents.

We will be using the MiCollab softphone for them all and have some setup through the MBG already and this works as expected.

I am trying to figure out/piece together information for getting the supervisor applications working, it looks like that is done using the MiVoice Border Gateway Connector and I have this installed on a test PC, its configured and connecting but none of the applications are able to connect through it.

I am probably missing something but cant work out what it is?

2

MiVoice Office 250/Mitel 5000 / 6900 phones on 250

« on: December 17, 2018, 10:41:11 AM »

We have done one installation with 6900 phones which had massive issues with voice delay on answering a call. They are all 6940 phones and the delay was between 4-6 seconds. We are about to change it out for a MiVoice Business as it is not a workable solution.

I have spoken with some other dealers who have taken the decision not to install this combination at all due to all the issues but I haven't seen any posts related to this or much since June/July time. Are other still experiencing issues with 6900 phones on the 250?

3

Mitel Software Applications / MiCollab Client Voicemail request callback

« on: July 21, 2017, 04:51:15 AM »

Hi

I am trying to get the callback working on MiCollab Client but can only get it working for internal, cant figure out how to get the external part working. I have the dialler set up with what looks correct but how doe the 9 get added? is it done by MiCollab?

Thank

4

Mitel MiVoice Business/MCD/3300 / Different CLI depending on location

« on: March 16, 2017, 12:31:23 PM »

I don't think this is possible but you guys may have some solutions. I have a customer that has 2 different office and a controller in each, their staff hotdesk between the 2 and they want the outbound cli to reflect where they are logged in, so for example 2003 logs in at site A and displays 01234562003 and when in location B 09876542003. What appears to be happening is when they login at the remote site to where their extension was created the phone connects to the other controller and they dial out of that controllers trunks rather than the site they are logged into.

5

Mitel Software Applications / Voicemail with MiCC

« on: March 01, 2017, 02:18:30 PM »

Hi

I am struggling with getting a call into a NuPoint voicemail box when directed through MiCC IVR, call flow is as follows

Multicall key 6414 is call rerouted always to a hunt group 1959 with the IVR Ports as members, a workflow is setup with schedule that forwards to various locations, one of which I want to be the voicemail box 6414. I thought this would be easy as 6414 is the first rung device so would go there automatically. What's happening is the voicemail answers and asks for a mailbox number!
If I call reroute 6414 directly to voicemail it goes to the mailbox as expected so I know that's working. it seems to be losing the first rung device once it has gone into the IVR so I thought I would try creating a nametag hunt group with * in front but that doesn't work either.

Not sure what's going on, anyone got any suggestions?

6

Mitel MiVoice Business/MCD/3300 / Withheld for SIP trunks

« on: November 05, 2014, 08:04:18 AM »

Is there a way to withhold the CLI for certain extensions whilst still showing for some extensions on SIP trunks without getting the SIP trunk provider involved?

7

Mitel MiVoice Business/MCD/3300 / Transferring to voicemail

« on: November 05, 2014, 07:53:01 AM »

We have a DID call that goes to a name tag hunt group which rings on an operator console, she then wants to transfer the call to a users extension and have the call go into the users mailbox, however they are getting a message "thank you for your call if you have touch tone phone enter the extension number" presumably because it is trying to go into the mailbox for the hunt group. How do i get this to go into the users mailbox?

8

Mitel Software Applications / Known Product issues

« on: October 25, 2013, 06:04:33 AM »

Does anyone know where I can find a list and description of known product issues. The release notes for UCA 6.0 PR1 looks like it has a fix for an issue one of our customers is experiencing but doesn't say whether its for the MCD or HX. I have looked on the knowledge base but it looks like they only release a known issues document for the 3300.

9

Mitel MiVoice Business/MCD/3300 / Guest Services button on Superconsole 1000

« on: April 30, 2012, 10:17:57 AM »

I completed an upgrade from v8 to MCD 5.0 at the weekend, since then the customer has said they used to have a button programmed under the Trunk Group button for guest services where they could setup wakeup calls. Does anyone know what button this is? and because this is the first time I have worked with this type of phone, can you explain how I program it back on there for them?

10

Mitel MiVoice Business/MCD/3300 / Auto upgrade

« on: March 15, 2012, 08:21:49 AM »

Has anybody tried this yet?

I was going to play about on our lab system but cant find the files on MOL.

11

Mitel Software Applications / Intelligent Directory

« on: August 16, 2011, 11:30:35 AM »

Has anyone had a go at setting this up? I am having trouble figuring out where to put the outgoing dialling prefix.

12

Mitel MiVoice Business/MCD/3300 / Fax over SIP

« on: June 22, 2011, 07:38:22 PM »

I am looking for some advice on fax over SIP and when T38 is required. A customer has two scenarios, they are are using Nupoint for incoming and outgoing faxes and they also have a couple of Linksys SPA2102 for physical fax machines in a couple of branch offices both going over SIP trunks. I am told that the SIP trunk provider supports T38 and will use this as the preferred method but will fail back to G711 if not supported by the receiving device.

Does anyone have any experience with either and can help shed some light on what the rules are and when T38 is required please?