Show Posts
1
MiVoice Office 250/Mitel 5000 / Edit Extensions from the main line
« on: January 03, 2018, 05:04:17 PM »
Oh where to begin..
New employee here and they use Mitel 5000. It's been fun getting to learn the programming DB software but I can't seem to find the Main line extension options. Or even if it's possible to mess with.
We have extensions from 1030 - 1099
The main call in line is actually 0091 but not even the same first 3 digits.
Upon calling the main line, it goes through an IVR menu. Press 3 for HR, and it sends me to the wrong phone/employee extension. I need to change the extensions of where it's sending people calling into the main line.
Any ideas where I may find these settings?
Thanks in advance!
New employee here and they use Mitel 5000. It's been fun getting to learn the programming DB software but I can't seem to find the Main line extension options. Or even if it's possible to mess with.
We have extensions from 1030 - 1099
The main call in line is actually 0091 but not even the same first 3 digits.
Upon calling the main line, it goes through an IVR menu. Press 3 for HR, and it sends me to the wrong phone/employee extension. I need to change the extensions of where it's sending people calling into the main line.
Any ideas where I may find these settings?
Thanks in advance!