Topics

1

Mitel MiVoice Business/MCD/3300 / PRTG monitor SIP trunks

« on: March 13, 2018, 07:13:45 AM »

Does anyone have this setup so you can have concurrent stats?

TIA

2

Mitel MiVoice Business/MCD/3300 / MBG double registration

« on: February 26, 2018, 09:34:36 AM »

Hi all,

I have an issue where I register a SIP Konftel unit to an MBG in the customer's office space. Then when I move the device to where it's meant to be in the conference room, it gets a new IP address via DHCP and registers again to the MBG. BUT, it still thinks the old registration is there (on the MBG), so I have 2 registrations with 2 different IP addresses on the same number. Therefore I get one way speech as it sends the speech to the old IP address with nothing on the end of it.

I have checked all registration timers etc on the Konftel and MBG.

3

Mitel MiVoice Business/MCD/3300 / 69xx with Integrated DECT headset

« on: February 14, 2018, 04:36:19 PM »

Information post really.

I had a customer that had to use 4 port PoE switches under their desks as they did not have enough outlets in the building. They had 6930 phones with the integrated DECT headset. They had lots of voice issues and phones would randomly stop responding etc. It turns out that with the integrated DECT headset the device needs PoE+ (802.3at), replaced the switches with PoE+ and all good!

Cheers,
Belsden

4

Mitel MiVoice Business/MCD/3300 / Fan replacement

« on: January 25, 2018, 02:06:17 PM »

Hi all,

Could someone please let me know which one is fan 1 and which one is fan 2 on an MXe III please?



Many thanks in advance!

5

Mitel MiVoice Business/MCD/3300 / Users and Services CSV import

« on: October 20, 2017, 04:23:27 AM »

Hi all,

Going through an exercise in making users resilient and wondered if I imported the spread sheet with hotdesk users logged in still, would it throw up faults and i'd have to log them out?

Cheers in advance

6

Mitel Software Applications / SIP registrations not clearing down on MBG

« on: October 18, 2017, 05:45:52 AM »

Hi all,

MGB version 9.1

I have an issue where SIP registrations are not clearing down on an MBG within the MiCollab platform.

Scenario: Customer had an issue registering the Konftel SIP device in the first place, I sorted this out for them whilst sitting at a desk within the office (all tested okay). I then plugged the Konftel in the conference room and tested with one way speech. Looking at the MBG registrations there were 2, as the network has DHCP, therefore is registering twice for each IP and sending the voice path to the wrong IP, hence one way audio.

Firstly, is there a way to remove the SIP registrations without rebooting?
Secondly what settings do I need to check to clear the SIP registrations down?

Things I have checked:
1) SIP capabilities timers

Subscription Period  3600
Subscription Period Minimum  300

Will i need to check keepalives?

I know that some of you may say, just set a static address, but customer does not want this.

Many thanks for any help