Topics

1

MiVoice Office 250/Mitel 5000 / Year long issues, mitel support is terrible

« on: November 27, 2019, 02:27:31 AM »

Time to vent here,

we had an a470 device and in a year long ticket involving mitel support we ran into;

ODBC issue, constant restarts of the cpu-2 / stuttering applications and eventually rtp relay failures. Mitel support continuously dodges responsibility and is downright terrible.

if you're reading this and are considering buying a Mitel product. Don't.

2

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel 470 phone number synchronisation with ERP

« on: September 12, 2017, 04:48:31 AM »

Hey everyone, I'm a first timer on this forum (I hope I've come to the right place).

Through a strange chain of circumstances I have found myself undertaking the task of synchronising our ERP data with a mitel 470 server.

Initially I thought the challenge here would be the retrieval of the phone data from the ERP program but now that's long been done I find myself strangely stuck trying to get the phone data into mitel 470. I've made a script to get the desired data out of our ERP system so I can basically producie it in any required format, but still I can't get it to work. Mostly because.. I don't know what the mite 470 accepts.

At this point I'd settle for uploading the 17k phone numbers manually through the import export function (through excel) but upon trying that I get the error that no abbreviated numbers are set?

If anyone knows how I can synchronise ' <NAME> - <Phonenumber> ' with the server then I'd be ever so gratefull.

The launch of the system is getting ever closer and I'm truly hoping to get this done.

Thank you in advance for any and all trouble taken,

-Jesse