Topics

1

SIP On Mitel / SIP Device IP Change Problem

« on: October 23, 2017, 12:42:58 PM »

I have a Polycom Soundstation 7000 that is connected via SIP to a Mitel 250 / 5000 .  When I change the IP Address on the Polycom, I encounter a problem with my ability to place outside calls.

Specifically, on the original IP I can dial 1-800-XXX-XXXX and 800-XXX-XXXX with both dialing patterns succeeding. When I change the device to the new IP 1-800 works and 800 fails. When I change back to the original IP, all works well (no other changes are made).

It should be noted that the original IP is on the same VLAN as the 5000 equipment. The new IP is on a separate subnet with NO firewalls or ACLs between them.

I can also call internal extensions with no problem.

I'm thinking there might be a configuration somewhere that defines what IPs SIP devices should use but I've browsed through all the configurations and haven't found any obvious settings.

Any thoughts?

Thanks,

Brandon

2

MiVoice Office 250/Mitel 5000 / Find Extension by MAC Address or IP

« on: October 02, 2017, 03:52:45 PM »

On the MiVoice Office 250, is there a way to search for an extension with its IP or MAC address?  I am aware that I can find the IP or MAC if I know the extension by viewing a phones details in the System Administration and Diagnostics application but I have hundreds of phones and checking each extension one at a time would be a very time consuming task.

It might also be important to know that I am not using the 250 for its DHCP services. DHCP is provided by a Cisco L3 switch.

Thanks in advance for any help you can provide.