Topics

1

Mitel MiVoice Business/MCD/3300 / Call Forward Profiles Not Working...

« on: September 28, 2018, 08:24:21 AM »

Hi all,

Hoping someone out there has come across this problem before because none of us here have!

Basically, we need to set up a key on a handset to forward calls into a ring group out to an external number. Seems pretty simple - just CDE speedcall of [FAC][RG ext] then get them to dial the number to forward to. The problem being, the FAC isn't creating the call forward profile.

What's even weirder is if I manually create the profile, I can't turn it off. It will let me add, and chose the "off" radio button, but it will always turn on immediately. Editing and saving as "off" still has it turned on.

Does anyone have any ideas?

Just to confirm - the FAC being used is correct, and software Rel 8.0 SP3 if that's any use...

Cheers,
Jordan

2

Mitel MiVoice Business/MCD/3300 / PRTG Alarm Monitoring

« on: April 16, 2018, 08:02:43 AM »

Hi all,

We currently have PRTG monitoring a number of systems for their alarm state but currently we only get back if the alarm is clear, minor, major, or critical. Does anyone know where we can get the MIBs from to allow us to find the alarm reason for tickets to be prioritized correctly by our proactive team?

Thanks,
Jordan

3

Mitel MiVoice Business/MCD/3300 / Ring Group Caller ID

« on: October 13, 2017, 06:52:22 AM »

Hi all,

We have a customer using a ring group for their main number and they have said that when a call comes in it just displays on the phone as the ring group name rather than the caller's number until they answer. Is there a setting somewhere that will suppress the ring group directory name and just display the caller ID?

They have also said that the call history is showing all of the answered calls as the ring group number rather than the caller.

Jordan

4

Mitel MiVoice Business/MCD/3300 / False Alarms in Cluster

« on: September 27, 2017, 05:45:38 AM »

Hi all,

I have a bit of a strange issue that I'm sure I've seen before but can't remember how I fixed it (if I even did fix it!)...

We have a cluster of 2 controllers which when logged into show the group alarm status as Major. If I log into cluster element 1, the alarm status of 1 is clear, and 2 is major. If I then log into cluster element 2 the status of 1 is major and 2 is clear. Whichever element I log into always shows the other as having the alarm.

Any ideas what could be causing this and how to stop the false reporting of alarms? There is nothing wrong and no service impacting issues, but the alarm needs to be cleared.

Cheers,
Jordan

5

SIP On Mitel / International SIP Breakouts

« on: August 07, 2017, 06:51:41 AM »

Hi everyone,

I have a customer based in the UK with offices around the world. We have just migrated their Paris office across to using the UK controller and have found that they are unable to dial some numbers in Paris which are restricted to being called from the French PSTN only. As they are essentially making an international call from the UK, the calls are being rejected.

Does anyone know of any SIP providers which breakout onto international PSTN networks? We may have a need to do a similar thing for the Netherlands, Canada, and the US in the future so we are looking for a single provider who has breakouts around the world.

Thanks,
Jordan