Topics

1

SIP On Mitel / Mitel 5634 WiFi Phone Issue

« on: April 13, 2022, 05:35:25 AM »

Bit of a general query here but just wanted to see if this rang any bells for anyone.

Currently having a bit of an issue with setting up 5634 WiFi phones on a corporate WiFi network to connect to an external MBG. Basically the phone connects absolutely fine to the WiFi, picks up a DHCP lease absolutely no issues there but just wont connect to the MBG, screen showing "no access"

This would normally point to something blocking the traffic, but there is absolutely nothing that I can find thats restricting it. Running the teleworker network analyser from the WiFi subnet against the MBG returns that all required ports are open, including SIP UDP 5060, audio ports etc..

Taking this phone away from the corporate network, either on a hotspot or a home connection, the phone will work fine, which proves that there are no credential issues. Also if you setup a 5624 with exactly the same settings, this will connect fine on that WiFi network, it only seems to affect 5634's.

I guess my question is, does anyone know of any 'gotchas' with the newer 5634s or any settings on the device itself which may help the scernario when a 5624 with exactly the same settings would work? It almost suggests something NAT related but still need to look into that further

2

Mitel Software Applications / ACD silent monitor - MiCollab softphone

« on: March 09, 2021, 09:49:28 AM »

Hi all,

Does anyone have any detail around ACD silent monitoring when it comes to contact centre setups where all ACD based agents are using MiCollab softphone and Ignite rather than Minet based deskphones? I have tested monitoring from softphone to softphone and it just doesnt work..

I have found some information which says its not supported however don't know if anyone else knows if there is a workaround or if this is a feature in development?

Thanks

3

Mitel MiVoice Business/MCD/3300 / Extension name + number display

« on: February 18, 2020, 09:48:00 AM »

Anyone know if its possible to display the extension name and number at the top of a 5320 set connected to an MiVB? I've never seen this option on a MiVB before so just wanted to double check...

This looks to be possible on a MiVoice Office 250 system (which is what theyre moving from). I'm just trying to mirror this setup for them.

Martin

4

Mitel MiVoice Business/MCD/3300 / Quick Question - Screensaver 69xx series timer

« on: February 11, 2020, 12:26:36 PM »

Can you disable the screensaver on the 69xx phones? When the screensaver is active, users arent able to see the pickup key flashing so would like it disabled. I cant seem to see an option for this and it only allows timer configuration for 1 to 240 seconds.

This particular model of 6920 only has the digital flash on the screen rather than the key flashing for pickup. Not sure if this was changed in a later revision.

Martin

5

Mitel MiVoice Business/MCD/3300 / Forced Verified Account Codes - Query

« on: January 27, 2020, 11:45:47 AM »

Hi all,

Quick query regarding the use of account codes. Does anyone know if there is a way you can control the outgoing CPN by the specific account code you are using to dial out?

Thanks

6

Mitel Software Applications / MiCollab Server - Deployment Config Issue

« on: January 21, 2020, 11:18:44 AM »

Hi all,

Had quite a bit of experience installing MiCollab in various environments along with MiVoice Business but came across an issue today which is numbing my brain..

I am at the stage where the networking has been configured along with all of the MiCollab integration, sharing between MSL and MiVB, licensing is done etc. The MiCollab server has also had a valid SSL cert installed for the new MiCollab client to be deployed.

Using a MiCollab VA and making use of the embedded Mitel Border Gateway. This is currently setup with a custom network profile with a LAN address which matches the ICP side streaming, and the Set side streaming is the public IP used on the edge router. The public IP for the system is configured via a 1:1 NAT rule on the router.

At the moment the server is accessible externally, the external DNS resolves to the correct IP, all connectivity diagnostic tests pass on the MBG and I have also tested outbound connectivity via the root of the MSL and logging in to the MSL sever manager using the internet connection test.

However MiCollab Client Deployment tests keep failing, it passes the "Connection test from the MiCollab Client Deployment to the Redirect Server" but then fails with the following tests:

MiCollab Client Deployment test from public internet
ERROR: ETIMEDOUT (400 Bad Request) from host x.x.x.x

Connection test from public internet to MiCollab Client Service
Error: connect ETIMEDOUT

This would suggest to me like there are packets being dropped or some form of networking issue before its hitting the MiCollab server, however other tests would prove otherwise. All restrictions have been removed on the firewall it is behind to this server for the mean time and there has been no change.

I have tried messing with the deployment profile but havent been successful so far.

Just wondered if anyone had any ideas..

Cheers

7

Mitel MiVoice Business/MCD/3300 / Important - MiVoice Business Internal Certificate Replacement 2020

« on: November 13, 2019, 11:51:27 AM »

Hi all,

I may be late to the party here, but its the first I've heard of this and thought I would post in case anyone else wasn't aware.

There is an internal security certificate on MiVoice Business systems which is due to expire on August 21, 2020. This affects all MiVoice Business systems running anything from release 5.0 up until release 9.0 SP2.

Before this date, any MiVB system which meets the above will either need to be patched or upgraded. Mitel's official advice is that if the patch or R9.0SP3 is not installed, on or after Aug 21st 2020 the systems will go into license violation, which after 3 weeks will then be service affecting.

They have released advice and patches which will differ between systems for example:

• 3300 Controllers (e.g. AX, CX, LX, MXe)
• Virtual, MiVoice Business Express, ISS, MXe Server and Stratus
• MiCD

Here is a link if you need to read more about it - along with the process to patch the systems: https://www.mitel.com/articles/mivoice-business-security-certificate-requirement

PB2019Sept1E - MiVoice Business Security Certificate Update - Revision 1.pdf - is also available via Mitels Infochannel which includes a full description of this.

Systems dont need to be in SWAS for this patch. Luckily it can be installed in about 5 minutes!

At least we have plenty of time to prepare..

Thanks

8

Mitel MiVoice Business/MCD/3300 / Call Flow Query

« on: April 08, 2019, 10:40:41 AM »

We have a request from a customer that is causing some issues to implement. Wondering if any of you could shed some light on a solution?

What was requested from the customer: they have a main group of users who are taking calls, who they would like to balance out the calls between. The company has a number of different schemes, each of which have their own DDI to call through to. The call comes through to the relevant auto attendant then depending on the option will transfer to a ring group and present the scheme name to the recipient which is the ring group name. We have setup a number of nupoint call flows for each of these numbers to come into.

Essentially, to split the calls up so that the end recipient of the user in the group is able to see the name of the scheme that the caller has come through to, there has been a number of ring groups setup which are exactly the same, in terms of configuration and members just with the name of the ring group changed to the scheme name.

The groups that have been created are "circular cascade ring groups" to balance out the calls evenly between users, however with all of these groups containing the same members, and external calls coming into different groups, we believe that each ring group is following its own cascade order. Where as this isnt necessarily an issue with the ring groups themselves, it is meaning that there is an inbalance of calls coming through to users in those groups because of the amount of different groups.

What we would like is to have a single cascade ring group for each department and have some way of the end user knowing which scheme a caller has come through to. We have tried doing this by using multiple named ACD paths which point through to the same ring group and also by a namedtag hunt group pointing to the same ring group. However this always presents the ring group name to the end user rather than the name of the ACD path or nametag hunt group.

Additional info, they do not have ACD licenses and they have a call logger which will use the SMDR info where they will need the ability to report on missed/answered calls to certain schemes.

9

Mitel Software Applications / NuPoint Supervised Transfer Query

« on: August 14, 2018, 06:09:36 AM »

Hi all,

Another problem I have come across with this. I dont know if this is possible really but it feels like it should be considering its a feature for use in call director.

When using supervised transfer through NuPoint, this goes through to a user or a group and say for example they miss the call...The missed call will be showing from a NuPoint Port rather than the external caller. This makes sense in a way as it will be the port which is performing the supervised transfer. However there must be a way to show the external number as the missed call as its not like the user can go and ask the NuPoint Port who the external caller was! Its not very useful when call history on desk phones and MiCollab clients are full of missed calls from ports..

Anyone got any ideas?

Thanks

P.s I have already investigated all CoS options on the controller and also the FCOS options on the NuPoint server. Turning "Use held caller ID on transfer" allows phones to see the external number when the call is being transferred however the missed call will still be from the voicemail port if they dont answer.

10

Mitel Software Applications / NuPoint Supervised Transfer Issue - Audio Delay

« on: July 30, 2018, 11:17:04 AM »

Hi

I'm just wondering if anyone else has come across this issue as its causing a bit of a headache..

We're using the "supervised transfer" option from a menu within a NuPoint mailbox, when the call is being transferred after the caller has picked an option number, the call rings the destination phone, when they pick up there is about a 1 or 2 second delay in the audio coming across to the caller.

The caller will continue to hear the on hold/transfer music as if the transfer was still active even though the call has been answered. This ends up causing an issue where the recipient of the call answers to greet the caller and they wont hear this, causing confusion for both parties when the audio eventually comes through.

This only happens when using supervised transfer, all other types are fine for example if I use blind transfer there is no audio delay at all. This has happened on all virtual NuPoint installations we have used so far, including standalone, NuPoint on MiVoice Business Express and also on a virtual MiCollab appliance.

Any ideas would be much appreciated as it essentially renders the function useless, where if it worked like it should would save a lot of programming time!

Cheers

11

Mitel Software Applications / NuPoint blind transfer to ring group.. No Music on Hold??

« on: November 28, 2017, 07:31:08 AM »

Probably a quick one but I cant seem to find whats causing this..

I have a number which goes straight into a NuPoint mailbox, in call director, there are multiple options configured. The options, depending on what is picked, blind transfer through to either ring groups, multicall or a single extension.

The problem i'm having is, when a caller picks one of the options to blind transfer to a ring group, when this is calling, there is no MoH being played. So it just sounds like the call is dead.

Blind transfers to single extensions or multicalls play the MoH fine so it just seems to be affecting ring groups..

Anyone seen this before? I was thinking its something to do with the NuPoint ports CoS but cant find anything relating.

Thanks

12

Mitel MiVoice Business/MCD/3300 / Issue with Caller ID on 5312 IP's after upgrade to MvB 8.0 SP2

« on: September 19, 2017, 05:14:05 AM »

Hi,

We have recently upgraded one of our systems to MiVoice Business 8.0 SP2.

Since then, 5312's seem to refuse to display the caller ID, its just blank when there is an incoming call. I have tested with a 5320 and it displays the number correctly.

Ive been looking at the Class of Service options but its not clear what could be causing the issue as all of the settings have been carried across from the previous version.

All calls are coming over SIP. Display settings on CoS are set to the following:

 Display
  After Answer Display Time 
  Calling Name Display - Internal - ONS Yes
  Calling Number Display - Internal - ONS Yes
  Display ANI/DNIS/ISDN Calling/Called Number Yes
  Display ANI/ISDN Calling Number Only Yes
  Display Caller ID on multicall/keylines Yes
  Display Caller ID On Multicall/Keylines Timer 5
  Display Caller ID On Single Line Displays For Forwarded Calls No (tried changing this to yes but didnt make a difference)
  Display Dialed Digits during Outgoing Calls Yes
  Display DNIS/Called Number Before Digit Modification No
  Display DNIS on Key Label No
  Display Held Call ID on Transfer No
  Display Transfer Destination on Recall No
  Hot Desk External User - Display Internal Calling ID No
  Maintain Ringing Party During Recall No
  Non-Prime Public Network Identity No
  Originator's Display Update In Call Forwarding/Rerouting No
  Prefer Call Forwarding/Rerouting Information No
  Prefer Name for Call Information No
  Suppress Delivery of Caller ID Display between Sets No
  Suppress Delivery of Caller ID Display between Sets - Override No
  Suppress Display Of Account Code Numbers No
  Suppress Redial Display No


Any help or advice would be greatly appreciated!

Cheers
Martin

13

Mitel MiVoice Business/MCD/3300 / Java 2 SE v1.6.0_01 - Mitel 3300 backup issue

« on: September 08, 2017, 09:31:17 AM »

Hi all,

Had a read through other posts regarding backup issues on older 3300 software however i'm still having an issue.

This particular controller is on 4.2 SP2, whatever I have tried I cant get a backup to work from a Windows 7 machine. Unable to use FTP backup as its on an isolated network with no internet access.

Does anyone have a copy of Java 2 SE v1.6.0_01 please? I cant find it anywhere on the internet...

Thanks

Also might be worth me mentioning that ive done all the normal, compat view, trusted sites in IE when doing the backup.

14

SIP On Mitel / Generic SIP phones used with vMCD - No audio from when being transferred

« on: August 02, 2017, 08:28:01 AM »

Were currently experiencing an issue with some generic SIP phones (Incom ICW-1000) to be exact, where on certain occasions, an external call is transferred from one phone to another, the receiving handset picks up, then there is no audio. However the call seems to be active on the screen.

The setup is these phones are at an external site and point to an external MBG which then passes through to the vMCD we have setup.

From looking into the SIP transactions there is no clear indication as to why this is happening, it is an intermittent issue, which confuses things more.

Does anyone have an recommendations of possible SIP settings on the vMCD either in the "SIP device capabilities" or "SIP peer profile" settings that would have an effect on this?

Thanks in advance
Martin