Topics

1

Mitel MiVoice Business/MCD/3300 / Voicemail transfer key to external number

« on: February 09, 2018, 03:54:57 PM »

In our voicemail for a couple of the phones we would like to enable the feature to transfer the call once in voicemail to the cell phone. I have been having some difficulty with getting it to work though. I have tried the default C/ 2 key for cell phone within the voicemail, but have not had luck except opening up to toll fraud problems.

Is there a way to do this without that as a side effect? Can the personal speed calls be used instead? I tried setting this up but was not having luck with this either.

Thanks!

2

Mitel MiVoice Business/MCD/3300 / Voicemail transfer to cellphone not working

« on: July 09, 2017, 04:47:17 PM »

For one of our extensions, we have added the cellphone to the voicemail which is supposed to transfer the caller to the user's cell, however it does not work. I have tried entering 7, 11, and 12 digits with no luck. is there a feature that needs to be enabled?

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Mitel MiVoice Business/MCD/3300 / Transferred call to busy extension doesn't go to voicemail; ring a call pickup

« on: July 06, 2017, 07:27:49 PM »

Hi guys,

I've recently been learning our system and I am trying to both fix a problem we are having as well as try to find a way to connect a couple phones per say.

First one, currently, if someone (party A) calls in, one of our receptionists (Party B) picks up the call. They then transfer Party A to whomever they are trying to reach (Party C) but in the event that Party C is already on the phone/ is busy, Party A is redirected after some time back to Party B who transferred them. We would like for Party A to be able to go to Party C's voicemail.
Additionally, we would like that if Party A is transferred to an extension without a voicemail, that they do get redirected back to Party B. I know I changed something recently to do that, but I do not recall what/ where that was.


My second task is a bit more complicated. I have two extensions, 1 is up in one work location, and 2 is down in a different work location. I am trying to figure out a way to sortof link these two extensions. I have put them both in a pickup group so that each can pickup the other's line, however since they are so far removed from one another, it is difficult to tell when the other extension is being called. I tried putting them in a ring group and changing the COS to forward after a much shorter amount of time, and put the ring group as the first alternative for all no answers. My hope is that after the call forward timer, the ring group would ring for the remainder of the time, then transfer to extension 2's voicemail, but I am not having success in getting this to work.  My end goal would be that it is easy to notice if the other extension is being called and be able to pick it up, but still retain some sort of individual extension calling. Oh, phones are 5312 IP phones.

Thank you for any insight you can shed!