Topics

1

MiVoice Office 250/Mitel 5000 / Dynamic Extension stops ringing desk after 1 ring

« on: October 23, 2017, 02:35:04 PM »

Hello-

   I have a site that, when Dynamic ext is enabled, it rings the desk destination for about 1 ring or so, then it quits at the desk and continues on to the mobile destination.  They are programmed as the same routing step for 30 seconds, then the 2nd routing step is the Voice Processor voicemail.

If I change the set's Outgoing extension to a single loop start trunk, it rings correctly for the full duration.  If I change it to a Trunk Group with more than 1 trunk or ARS, it does not.   I cycled through all the available loop starts by putting one as the outgoing extension, and testing each one, and each trunk works by itself.   But not in a trunk group.   I know, loopstarts are not ideal for Dynamic extension.  But, they have enough trunks to pull it off.

I've never seen it before.  Software is 6.0 SP3 PR3

2

MiVoice Office 250/Mitel 5000 / Solved: Importing .wav files into audiotex on releases older than 6.2

« on: August 03, 2017, 06:32:30 PM »

For any of you that have customers with CS chassis or ones that simply don't want to keep SWA current to get 6.2,  but do want to import .wav files into audiotext recordings,  I have written a windows app that accomplishes this automatically.  PM me if interested.

3

MiVoice Office 250/Mitel 5000 / HX reboots by itself with status "Database restore complete"

« on: July 19, 2017, 11:19:23 PM »

Happens every few days.  First I checked the database audit log to make sure nobody connected to the system to do the DB restore. Then I double checked major reset scheduling to make sure that was all disabled.    Then I pulled the system log and found these entries at the time of the reset (attached)

Does that mean my DB is corrupt?

4

MiVoice Office 250/Mitel 5000 / 6.2 SP2 PR2 CPU lag / spiking fix

« on: July 13, 2017, 01:54:51 PM »

For any of you that use the FTP  Engineering builds for MiVoice Office, be aware that in 6.2 SP2 PR2  they added a new firewall feature to the web interface.  Behind the scenes this uses linux iptables.

It comes with a lot of pre-defined rules that work for most customers and deny everything else.

On high-traffic controllers with lots of phones, phone manager, oai, etc,  you may see CPU spikes and lagginess.  If you get to the shell and run top you might see the "perl" process is causing the spikes.  This is because iptables must inspect the packets to decide whether to drop them or not. This requires CPU.
 

To fix this, SSH / PuTTY to the controller and go to the OLM.   Then type shell.

At the shell, type iptables –F

 
This causes the new firewall feature not to work, but also will return your CPU to normal. Releases prior to SP2 PR2 did not have this firewall feature.

If you still need the new firewall feature and low CPU, Mitel tech support can help.

It's always better to have a firewall in front of the Controller rather than trying to make the Controller say no to traffic.

 

Commands:

OLM> shell

<hostname> # : iptables -F

<hostname>#: exit

OLM> exit

 

----------------------------------------------

To just list the iptables rules instead:

iptables –L


Shoutout to Jeff at Mitel Tech support, he was awesome and helped me with this.

5

Mitel SX200, SX2000, and older SX platforms / Menu node only works after repeating?

« on: July 03, 2017, 02:56:15 AM »

Hello everyone,  I am stumped.

I have an SX-200 EL at a hotel that started getting calls to rooms asking for credit card info. Unlike most properties, this hotel rings directly to the system greeting on all incoming calls. Attackers would simply deduce the room numbers and go from there.    So I created a menu node and pointed digits 0 and 1 to valid transfer-only mailboxes, recorded the greeting, and of course made the box type menu tree.  This should allow single digits but not room numbers or collected extensions.

Here's the problem, it works but terribly.    If it's the first go-around (first play of the menu), she always says, " I'm sorry, that person is not available right now" and the menu greeting repeats from the beginning. At that point, the digit works now.  If the digit points to a transfer-only box that has ARS digits, instead of her saying I'm sorry, a loud click is heard and then the greeting starts over.  Once again, on the second try, the digit does work.

It NEVER works the first time, only after the greeting has repeated due to an error, etc.

The last time I did a menu tree was on an ICP and I assume the Express Messenger was a newer version, but I'm not sure.

Am I doing something wrong?   If I go back to the system greeting, single digit always works every single time.