Topics

1

Mitel Software Applications / Micollab Windows client - record call time limit?

« on: January 27, 2022, 04:19:00 PM »

Hello:

We want to record some of our voice calls (interviews with survey respondents). The record call feature of the micollab Windows client works very well for this, but it seems to have a time limit of around 10 minutes. Does anyone know if this is setting that can be changed?

We are aware of the legal liabilities and responsibilities of recording calls (our users read a script informing the respondents).

We are using Micollab server 9.2. The recordings are configured to save to the user's hard drive.

2

Mitel MiVoice Business/MCD/3300 / Add user to Employee directory without extension or license

« on: April 27, 2021, 10:59:09 AM »

All:
We have an increasing amount of full-time remote users. Up until now we have always given them a license and allocate and extension for them. But nowadays they use Teams for at least 90% of their communications, internal and external. They don't use micollab. They only forward their extension to their cell phones.

For this type of user we are considering NOT assigning an extension and using up a license. However there is still the scenario of a client or vendor calling the main number and going through the prompts to find someone's extension.

So, my question: Is it possible (and allowed under licensing agreements) to add employees to the employee directory who are not licensed and don't have an extension? Selecting their name would send the caller to the general voicemail box.

Sorry if this is an uninformed question - mainly wondering if there are features in our system to handle a scenario like this, or what other companies have done in this situation.

3

Mitel Software Applications / Micollab server disable chat history

« on: January 11, 2018, 05:35:16 PM »

All:
I've seen this question asked for earlier versions of Micollab, but nothing recent.  Is it possible to disable chat history from the Micollab server?  I see it can be disabled by the end user in the Micollab client, but this is difficult to enforce. For legal reasons we need to be sure that chat history is not being logged (but we want to keep the chat feature).

We are using Micollab server version 8.0.0.301.

Thanks for any advice!

4

Mitel MiVoice Business/MCD/3300 / Non-working number message with no voicemail

« on: May 31, 2017, 02:33:14 PM »

All:
We installed a Mitel 3300 system last year and we're still on the learning curved for how to configure all the bells and whistles.  Consider this scenario:

When a user leaves the company, instead of deleting the extension (to be re-added at a later date) I'd like to reconfigure so that if the number is dialed the caller gets a message that they've reached a non-active number and then re-route them back to the general mailbox and the auto-attendant.  What's the easiest way to accomplish this?  I've seen online that voicemail routing can be turned off but I don't know how to do this.

Any advice appreciated, if there is another best practice you would recommend that would also be of interest.