Topics

1

Mitel Software Applications / How often does MiCollab Client Calendar Integration for Outlook ping for updates

« on: February 20, 2019, 11:44:09 PM »

Customer has Calendar Integration, they confirm that it works for appointments that are scheduled significantly ahead of time, but if they claim that if an appointment is scheduled on the spot it doesn't update their Client (within a few minutes.)

Is there a time frame that the MiCollab Client and Outlook ping each other for calendar updates?

I'm skeptical that the customer is creating an appointment after the starting time of the appointment, and this is why the Client is not updating.
Any thoughts?

2

Mitel MiVoice Business/MCD/3300 / Specific DHCP Options for 6900 Series?

« on: August 08, 2017, 09:26:38 AM »

Hello,

I'm working on a new install and they've got a mix of 5320e, 6920, and 6940 phones. The 5320s boot fine. The 6900 Series phones either stick on 40% Waiting for DHCP or 90% Contacting Call Svr 0.0.0.0
When I provide a static address for the Call Server the 6900 phones will come up, but this is not ideal and I would like DHCP to do the job for me.

I read that the 6900s support Options 125 and 43. Is this a both or an either/or type scenario?
These are my current DHCP Options:
3 Router
125 Mitel
128 TFTP Server
129 Call Server
130 IP Phone Identifier
134 DSCP

Thanks in advance!

3

Aastra - MiVoice Office 400 and MiVoice MX-One / Key programming on Aastra 6867i in SIP mode

« on: June 06, 2017, 05:12:27 PM »

So I know before I even get started that this may be a waste of time, but it doesn't hurt to ask...

I'm using Aastra 6867i phones as SIP phones for a 3rd party hosted phone system.
Looking into the key programming, there are "Top Keys" (6 keys to the left of the display) and "Main Keys" (4 keys beneath the display). Currently have multiple pages of Top Keys, where the 6th key diplays as ". . . ." and functions as a next-page type feature.

My question is, is there any way to be able to utilize multiple pages of all 6 Top Keys, and have the ". . . ." Moved to the Main Keys, but still function for changing the page number of the Top Keys? Or are the Top and Main keys completely separate?

I am not logging into the phone directly by IP address, but rather through the 3rd party hosted service. I have a feeling that all of the control here lies with the provider, but again, I thought it was worth asking.

4

Introduction and Announcements / What's your background in the industry?

« on: February 08, 2017, 06:05:53 PM »

Hi everyone, I joined Mitel Forums yesterday.

I'm a 29 year-old convergence systems engineer in Chicago. I started my career in the industry 9 years ago helping a friend place phones at larger installs for MCD customers (mostly schools and villages) during my summer breaks from college. As time progressed I started getting actual paychecks and working more on the programming side of things. I earned my certification on MCD within the first year of being full-time. At the end of my time with that company, I was working the call center assisting customers with SX-200, SX-2000, MCD, MAS/NuPoint, and a variety of 3rd party applications and voicemails.

About a year ago was laid off, and was snatched up by a local competitor so fast that I never even got to fill out the unemployment forms. The new company is great; my peers are a lot closer in age (even through I'm still the youngest,) and the culture really promotes training and collecting certifications. They are a PBX vendor as well as a full-service MSP. Since starting there, I've picked up skills in Avaya IP Office, Oaisys, and a whole lot of Mitel 5000/MiVO250. More technical work like implementations, upgrades, and networking. Certified in Avaya Aura (ACIS), and SIP (SSCA). And this year I will be adding certifications in IP Office, MiVoice Office 250, and CompTIA Network+.

I've had some amazing role models along the way, and look forward to helping others as well as learning from others here on this forum.

Cheers!

5

MiVoice Office 250/Mitel 5000 / Program account codes to restrict international calls

« on: February 07, 2017, 03:51:53 PM »

I'm looking for a way to use Account Codes to restrict the caller's ability to dial international calls. I would like all international calls to prompt for an account code (it can be as basic as 001), and then I will give the code (in this example, 001) to the employees permitted to make international calls.

I'm relatively new to the 5000/MiVO250, and cannot find any good programming guides for Account Codes. Any suggestions are appreciated.
Thanks.