Topics

1

MiVoice Office 250/Mitel 5000 / Inbound caller-id

« on: April 11, 2019, 10:28:13 AM »

I need some help determining whether I have an issue with my PRI provider or our setup.

Inbound calls are displaying "No Digits" for the caller-id.

I've attached a screenshot of my Trunk Group config. Please let me know if there is somewhere else I should be looking.

Thank you in advance.

2

MiVoice Office 250/Mitel 5000 / Busy signal with IC calls

« on: April 05, 2019, 12:34:25 PM »

When our attendant receives more than one IC call at a time, the 2nd and additional IC callers receive a busy signal for a moment and then continues to ring.

The switchboard has no Forwarding Path or AA.

Is there anyway to fix the momentary busy signal? I tried adding another IC to her phone like we have multiple Call Key's for external calls but both buttons light up.

Any help would be appreciated.

3

MiVoice Office 250/Mitel 5000 / Waiting for CP

« on: February 10, 2019, 12:11:46 PM »

After replacing the UPS in one of my offices, our MiVoice 250 is stopped with "Waiting on CP" when power was restored. I can still SSH in to it but no Admin and Diag, phones down, PRI card is dark. Does anyone know of a fix for this? My Mitel "Partner" is unresponsive and Mitel won't talk to me. Any assistance is appreciated.

4

MiVoice Office 250/Mitel 5000 / Teleworker phones restarting

« on: February 05, 2019, 11:30:15 AM »

Now that I have teleworker phones working, I am seeing some of the issues teleworker users on other systems have reported but I've never seen.

One of my new teleworker phones and one on another system that has been in use for a while are reinitializing.

Not a total restart, but reloading the buttons and loading applications message.

I had this happen while I was in the middle of a call. The display on the phone refreshed, saw the applications loading message, no audio until it completed this process except for an odd alarm sound, and then resumed the call.

Has anyone else had this problem before?

5

MiVoice Office 250/Mitel 5000 / Teleworker Configuration

« on: January 28, 2019, 01:47:29 PM »

We are trying to setup teleworker phones but we are experiencing the common one way audio issues. I am running MiVoice Office 250 6.3.6.21.

We have 2 MiVoice Office 250's. 1 is configured as a remote node.

What I would consider our primary system that is connected to our PRI's, an expansion module, and a processor server. I have it NATtted and configured like the other 5000's I have in other offices. This is the only system with the expansion module and processor server. Of course this is also the only one with one-way audio issues.

I came across a thread that said we need to NAT the base server, processor server, and expansion module.

Can anyone point me in the right direction on this or give me some advice?

Do I need to setup an MBG? I would also like to provide my users access to Phone Manager features on their mobile phones.

HELP!

Any advice would be much appreciated.

Thank you in advance.

6

MiVoice Office 250/Mitel 5000 / Turn off DEE for all users

« on: October 22, 2018, 01:10:18 PM »

After a reboot of my MCS, all attached users' DEE was enabled. I have users without DEE enabled but it it is now showing as "on" if I login to the user portal as them.

Is there a way to send a 362 to all of my IP phones (5320/5320) even if I have to do it from each 250 controller?

I have no support available to me for this so any advice would be helpful.

7

MiVoice Office 250/Mitel 5000 / Call routing table question

« on: June 06, 2018, 08:40:26 AM »

Is there any way to export the call routing tables into a CSV or other format?

8

MiVoice Office 250/Mitel 5000 / Need help with (2) Office 250's on the same network

« on: May 15, 2018, 08:50:15 AM »

We have two Mitel MiVoice Office 250's connected to (2) PS's. We also have 2 voice VLANs too. How can I configure our system to register phones independant of which PS they are built on and independent of which VLAN they are connected to?

I saw on our 5320/5330 phones that there is a CP1, CP2, CP3, and CP4 settings. If the PS that shows as CP1 is the primary for the voice VLAN, is there a way to make the other PS be CP2?

I can't find much about how to cluster these and our Go Live on this new system is in a week.

The root problem is we need (2) 250's to cover all our users in one office and some users were built on one PS and some on the other. I want to be able to activate a phone regardless of which PS it was created on. I have no ACL's between VLANs.

Please give me some advice since I'm not allowed to talk to Mitel.

9

MiVoice Office 250/Mitel 5000 / MiVoice Office Management

« on: December 21, 2017, 10:07:22 AM »

My company is getting ready to deploy MiVoice Office to about 14 branch offices, largest is about 400 phones/users.

We have already deployed MiVoice Business to two offices and use MiCollab for VM, AA's, HD user/device configuration.

Our vendor has been selling us on using Mitel Phone Manager. Is there a central management package for the MiVoice Office system? With MiCollab, we are using AD integration to create new users, voicemail, etc. For the MiVoice Office it appears that I will have to login to each office's MiVoice chassis individually for moves-adds-changes, VM, and anything else.

What products are available from Mitel to do these kinds of things if you're not going to continue down the MiVoice Business path?

I am a Mitel newbie, but managed a much larger Cisco VoIP system.