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Mitel MiVoice Business/MCD/3300 / Converting User to ACD Agent
« on: January 10, 2017, 01:32:51 PM »
Hey Guys,
I am new to this forum and this is my first post
.....but I have been using this forum for a while and found it very helpful.
I have user that was setup originally as a multi line multi device user and would like to convert this phone to use ACD. so far I have been able to change the line type from multi call to single line and removed the line appearance of the extension from key programming.
When I try assigning to ACD Agent IDs i am getting a message that the DIRECTORY NUMBER IS DEFINED ELSEWHERE.
I did a locate extension and is says that the number is assigned to a 5320e IP phone.
Any help to get this sorted would be appreciated
I am new to this forum and this is my first post
.....but I have been using this forum for a while and found it very helpful.I have user that was setup originally as a multi line multi device user and would like to convert this phone to use ACD. so far I have been able to change the line type from multi call to single line and removed the line appearance of the extension from key programming.
When I try assigning to ACD Agent IDs i am getting a message that the DIRECTORY NUMBER IS DEFINED ELSEWHERE.
I did a locate extension and is says that the number is assigned to a 5320e IP phone.
Any help to get this sorted would be appreciated