Topics

1

MiVoice Office 250/Mitel 5000 / Dect 112 on Mivoice250 Call cannot be completed

« on: August 17, 2023, 03:48:56 PM »

I have a dect 112 registered and working on a mivoice 250 - I can call out to the trunks and am able to call to the digital extensions. But when I try to call teh SIP extension (the dect) I get the message 'Call cannot be completed' showing on the digital phone.... Any ideas please?

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MiVoice Office 250/Mitel 5000 / Dect 112 and base station - Unable to get SIP registration

« on: January 27, 2023, 12:18:04 PM »

I have 6 dect 112 phones to connects with a Mivoice250.
I have programmed the phones on the 250 and added them to the SIP Phone group p9001.
The handsets are registered to the base and are all showing as 'present' on the handset list on the base.
I just cannot get them to register SIP.
I am using the programmed extension number as the Extension on the edit extension page of the Base station set up.
But what do I use for the  authentication user name and password?
I have tried the inbound authentication and user name from the SIP peer group and I have tried the extension number from the phone 250 with the  passcode for the phone. Nothing seems to work. It shows as the extensio on the handset for about 10 seconds and the goes back to NO SIP REG on eth handset .
Can someone tell me the right combination of username and password from the 250 to enter into the extension page on the base station?

thansk in advance!

3

MiVoice Office 250/Mitel 5000 / TLS1.2 for Vmail to email on Mivoice250

« on: May 19, 2022, 12:38:45 PM »

We are having issues with vmail to email on a system running 6.2.2
The IT/email provider says - I believe the issue may be that our SMTPS server now requires TLS 1.2. The Mitel voicemail system most likely needs an update applied to support TLS 1.2.

Would an upgrade to the latest version of the MIVOICE250 fix this issue and allow TLS1.2?

4

MiVoice Office 250/Mitel 5000 / Mivoice250 Webpage Unsupported protocol SSL version or Cipher mismatch

« on: May 18, 2022, 12:18:15 PM »

A customer is having difficulties getting onto her extension web page (she uses Edge or Chrome)
A short while ago it stopped working and she now gets a page showing SSL version of Cipher Mismatch and 'Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.'

I cant seem to find info on how or where I can try and update the SSL certificate if that s ths issue as I cannot get past this page when trying to log into the web user access

5

MiVoice Office 250/Mitel 5000 / Using a headset doesnt allow system hold

« on: March 16, 2022, 04:49:31 PM »

I have a customer with a 5360 reception phone.
They have 3 analogue trunk lines 9Loop Start) with 3 Trunk 'line' buttons for the lines programmed on all phones
She switches between using the phone handset and a headset quite often.
She says that when she answers a call on the phone handset and puts it on 'Hold' it is able to be picked up at a different extension by pressing the relevant flashing line button(System Hold)
But if she answers the phone using the headset and presses the same hold button, it cant be picked up by another extension! I dont know why using a headset should make a difference to the system hold.
You can see on the attached screenshot that the hold key is a system hold!
Any ideas?
Thanks

6

MiVoice Office 250/Mitel 5000 / Incoming call loops - on analogue trunks

« on: November 10, 2021, 12:32:25 PM »

On my last two installs, I have had a similar issue with incoming call loops. Both used analogue trunks.
The first install was set to ring a hunt group, which is unanswered recalled to a CRACRA message and this timed out to the general mailbox voicemail. One day after install the general mailbox has 355 empty 5-second messages from the same caller id and seemed to be receiving a call from them every 2 minutes. It looked like something internally was 'redialling' the CRA to me and then directing it to the timeout 'voicemail' I eventually reset the system as we were unable to stop it any other way.
Then on a different install yesterday - as soon as we connected to the analogue trunks we received a call to line 1 and the answer hunt group. Then after hanging up, the same number called line 1 again and again, ringing the hunt group phones but there was never anyone on the line. This time we unplugged the line 1 cable and twisted it together to make it busy. Then when we reconnected a few minutes later, it worked properly and has worked since.

I wondered if this could be the same issue - either with my programming or maybe even the provider ( same trunk provider for both) It seemed to happen on the first incoming call when the live trunks were connected.

Anyone else ever experienced something like this?

7

MiVoice Office 250/Mitel 5000 / Grandstream DP75 and DP720 SIPphone

« on: October 22, 2021, 12:45:19 PM »

Hi, Has anyone set up a Grandstream DP720 as a SIP phone using the DP750 Voip Base station to the Mivoice250?
I assumed that using the local PBX IP as the SIP server address and inbound authentication name and password would be enough to get the handset to register to the 250.
But I cant seem to get it to register.
If anyone has got SIP phones working o the 250 please let me know how to do it!

8

MiVoice Office 250/Mitel 5000 / Gmail fix or alternative

« on: July 02, 2021, 10:19:10 AM »

Good morning everyone!
I have a few customers using Gmail for their voicemail to emails. It used to work everytime, but in the last year or so t works - them fails and its become a pain.
I have the 'less secure apps' allowed and the Gmail SMTP details, but like I say, it works for a few occasions then fails again and again.

Does anyone know the fix for this? Somethiong that works and stays working or is there an issue with Gmail itself working with the 250?
The customers I have with Office365 work easily - But is there an alternative smtp email server/system that is free but works for this purpose that anyone know of? (aol? Yahoo?)

Thanks

9

MiVoice Office 250/Mitel 5000 / Admin and DB version doesnt run - But looks correct

« on: June 29, 2021, 10:04:23 PM »

I completed a new install and added the Sys Admin and DB software to the customer PC so we can gain access remotely using their local PC.
When I run the software I get the following error -

The Mitel System Administration and diagnostics version (6.3.102.0) installed on this pc does not support this DB programming version. Please upgrade your Mitel System Administration and diagnostics to version 6.3.104 .0 or greater

However I HAVE 6.3.9.104 installed (I added the plug in for this) but it still doesn't work. See the attached screenshots showing what I see.

Can anyone help with this please?

Thanks

10

MiVoice Office 250/Mitel 5000 / TRUNK IS UNPLUGGED message

« on: June 23, 2021, 06:12:04 PM »

I have a remote installation (a plane ride to the middle of nowhere to get there) where the customer has a Mivoice250 with 4 analog trunks incoming.

They say that they now see a message saying 'Trunk is Unplugged' and the 4 line buttons are permanently lit.

I have never seen this message before and wondered if anyone else had and if it may be possible for the customer to fix without taking a flight there?

(They do say that there was a storm and possible lightning strike - But the phone company says the lines are ok) Couldthat have fried the loop start ports on the 5000?

11

MiVoice Office 250/Mitel 5000 / dect 112 on Mivoice 250 - No DTMF during calls

« on: June 23, 2021, 10:51:45 AM »

I have a DECT 112 set up as a SIP phone on a mivoice250. I can make calls to other extensions and receive calls on the DECT. But if I dial 400 (for voicemail) or try to access and CRA's that require an input, the numbers I press are not recognised. Does anyone know why the DTMF tones may not be working?

Thanks

12

SIP On Mitel / 112 DECT on Mivoice 250. DTMF doesnt seem to work

« on: June 23, 2021, 10:32:46 AM »

I have a DECT 112 set up as a SIP phone on a mivoice250. I can make calls to other extensions and receive calls on the DECT. But if I dial 400 (for voicemail) when the greeting prompts me to enter a mailbox number, the numbers are not recognised. Does anyone know of why the DTMF tones may not be working?

Thanks

13

MiVoice Office 250/Mitel 5000 / Transfer to Fax

« on: May 27, 2021, 11:51:15 AM »

A customer only has 3 analogue lines coming into the system including their one fax line.
However, they hardly use the fax and want to use this as an extra incoming phone line.
They have asked if calls can come into this line and if it is a fax, can they redirect the call to the fax machine?

The fax machine will be set up as an analogue extension.  - So I am guessing I can just get the user to answer calls on the 'incoming fax line' and on the odd occasion they hear a fax tone when answering, they can just transfer the call to the fax extension.

Will that work or does anyone have a different method for the user to deal with the odd incoming fax?

14

MiVoice Office 250/Mitel 5000 / Unanswered calls ring phone and then leave empty voicemail

« on: May 19, 2021, 09:25:07 AM »

I have a Mivoice 250 with analog trunks.
When a user makes a trunk call and the call is unanswered at the other end, the phone that made the call rings when the handset is put down. Then the voicemail/message lamp lightson that phone but there is no message in the mailbox.
Anyone ever come across something like this and how do I stop it happening?
Thanks in advance!

15

MiVoice Office 250/Mitel 5000 / Splitting a digital port into 2 analogue channels

« on: March 17, 2021, 05:49:24 PM »

A customer has run out of analogue ports -
we have a t1/e1 card, ddm16 card, and 2 single line cards already installed in the Mitvoice250.
With the internal 4 single lines we have therefore only have 12 single lines for analogue devices but the customer needs 14.

I have heard that its possible to split one digital channel from the DDM card to create 2 analogue lines. Does anyone know about this, what equipment is needed and maybe has a link to paperwork on how to set it up?

Thanks in advance