Topics

1

Mitel Software Applications / MBG and a VPN

« on: November 21, 2019, 01:44:55 PM »

Hello all.

Can you have a IPsec VPN pass through an MBG?  Before I go into detail, I want to know if it can be done first

Cheers


Sent from my iPhone using Tapatalk

2

Mitel Software Applications / MiCollab Contact List

« on: June 18, 2019, 04:19:59 PM »

Hello all

I was wondering what people are doing to share contacts via the MiCollab (Mobile app with soft phone and PC app with soft phone)?

The desk phone have the telephone directory which is perfect but can that be shared with the MiCollab. I know the corporate one can’t but do you have any other way in which you can add it to the personal section.

If the above is not an option then can you use anything else that will allow a company to to share customer contacts (add / modify) that will populate the contacts on the MiCollab applications?

I have tried Office 365 with a shared contact list that I have shared with members on Windows 10 PC’s. Using Outlook the contacts only seemed to be pulled from the users contacts and not the shared contacts.

If anyone can think of any other ways that will be a great help. Currently using the latest MiCollab release and calendar integration is not an option

TIA


Sent from my iPhone using Tapatalk

3

Mitel MiVoice Business/MCD/3300 / VLAN for Mitel Hosted solution

« on: April 09, 2019, 11:20:18 AM »

Hello All
 
Just wanting some advice if possible. We now have a hosted solution and want to plug our PC's into the PC port on my IP Phone. Due to cabling structure we are having to use one HP Procurve Switch port per person.
 
We are trying to setup a Voice and Data network with Data on VLAN 1 and Voice on VLAN 30. I have created a scope for the data 192.168.1.0 and Voice 192.168.5.0 on my windows DHCP server. I can access devices on each side so the Layer 3 side is working ok.
 
The issue I have is I cant seem to make the devices pick up the right IP addresses / VLAN. do I need to add some programming to the switch port or the DHCP? Can I use DHCP or will one device need to be static? At the moment the port is untagged for VLAN 30 and I have a trunk port from the switch to the router with VLAN 1 and 30 tagged
 
Any help on this will be great


Sent from my iPhone using Tapatalk

4

Mitel MiVoice Business/MCD/3300 / Ring Group call history

« on: March 30, 2019, 09:14:19 AM »

Hello all

Got a customer query that I am not 100% on. They want to setup a Ring Group but also show RG call history for the users of the RG. So if they miss a call it shows on the users in the RG

They also want to be able to delete missed calls when they have returned the call to save double handling. Can and of this be done?


Sent from my iPhone using Tapatalk

5

Mitel Software Applications / New MiCollab Application on PC and Mobiles

« on: March 16, 2019, 04:10:22 AM »

Hello all

I was wondering if anyone know a show a company calling / external customer on the MiCollab application?

We can’t use calendar integration so can a file of sorts be place in a certain location on a PC / Mobile for the contacts to then show under the Personal tab.

The deal phones work fine as we can add the numbers on the Telephone Directory and use the phone book option


Sent from my iPhone using Tapatalk

6

Mitel Software Applications / Domain Name and SSL Cert

« on: March 03, 2019, 03:15:36 PM »

Hello all.

I am setting up some lab test systems and want to do it all properly.

Can anyone recommend any way to pick up a free FQDN and SSL. This area is not my strong point and I won’t get a budget to buy the above.

I can find sites that give you free domain name but linking the free domain name to the SSL Cert is what I am struggling with for my MiCollab server.

Any recommended Free SSL cert sites? I.e. Let’s Encrypt
Any good free domain name sites that are easy to link to the SSL CERT

Or is my understanding in this all wrong

Cheers






Sent from my iPhone using Tapatalk

7

Mitel MiVoice Business/MCD/3300 / Phone time display - acting very strange

« on: January 19, 2019, 03:21:26 PM »

Hello all

Just wondering if anyone has come across this. We are using the Mitel MiVB 8.0 with the latest SP.

I have notice the time display on my 69xx series phone shows in 24 Hour format but 53xx Phones don’t.

The option in the System Options, Multiline set 24 hour format is set to yes. The NTP shows in a 24 hour format.

Have I missed an option on the 53xx phone or system. Could it be a firmware issue?

Cheers


Sent from my iPhone using Tapatalk

8

Mitel MiVoice Business/MCD/3300 / Voicemail ports

« on: December 19, 2018, 12:38:15 PM »

Hello all
Just wondering if anyone knows of a way to monitor Voicemail port usage.

We have a site that uses AA + embedded call recording + general and User mailbox functions.

Our site had issues when callers dialled in and got the AA greeting but know options worked, then they didn’t for 2-4 test calls, then they did, etc.

All calls into the Mitel used out band DTMF so we know this wasn’t an option. We are thinking with the call volume at this time could it be no ports available


Sent from my iPhone using Tapatalk

9

Mitel MiVoice Business/MCD/3300 / DTMF in MiVB 8 SP 3

« on: December 17, 2018, 01:45:59 PM »

Hello all

I have searched the forum but I am wondering if anyone knows if The above MiVB supports inband DTMF over SIP?

We have a customer that receives calls from a Cisco Call Manager site and the DTMF seems to be inband. The Wireshark from the SIP SBC and MBG confirms this.

Also is it the MBG that handles all DTFM signalling and then passes that onto the MiVB and vice versa.

All outband sites work fine


Sent from my iPhone using Tapatalk

10

Mitel MiVoice Business/MCD/3300 / The Mitel 69xx Series phones

« on: November 28, 2018, 05:45:38 PM »

Hello all.
I have two questions in regards to the 69xx series phone.

1. When you answer a call via the handset and them move the to call the handsfree. If you want to go back to the handset, how is this done? I have tried pressing the handsfree button and going via Audio path option but no joy unless I’m doing it wrong

2. Voicemail key is setup to dial into a mailbox and I can see the messages. When I press play the message won’t play and I get an error message advising to contact system admin. Does something need enabling on the PBX?


Sent from my iPhone using Tapatalk

11

Mitel MiVoice Business/MCD/3300 / Office 365 on LATEST MIVB 8 release

« on: November 28, 2018, 04:55:15 PM »

Hello all.
Just wondering if anyone can advise on office 365 for voicemail to email.
At the moment I have done the following:-

System Option - set the senders email
Enabled embedded UM settings
* IMAP SERVER - office.office365.com
 * SSL, etc
Filled out the VM Network Server form
Filled out the UM Settings on the mailbox

Does anyone know what steps need to be checked on the Office 365 side? I have provided the WAN IP’s to the customer but this is still not working

Any tips or suggestion will be welcome as the hammer solution is getting close [emoji3][emoji3]



Sent from my iPhone using Tapatalk

12

Mitel MiVoice Business/MCD/3300 / Log entries

« on: February 21, 2017, 06:22:06 AM »

Hello all

I hope you are all well. Just wondering if anyone has any doc's on what the entries mean in the MCD logs. Over the years I know a few to watch out for but most don't seem to make any sense really.

The one I want to understand is "IGMP -  bad igmp header checksum". I can see pages of entries in the logs so wondering what or is causing this error. Phones seem to randomly drop out and come back up and all I can see is the IGMP error and a port down error.

Thanks in advance

13

Mitel Software Applications / Setting up Mitel AWC from scratch

« on: February 20, 2017, 05:42:25 AM »

Hello All

Just wondering if anyone can help. It been a while since I initially did my Mitel MAS course and since then the versions have come thick and fast. My old AMC manual is a bit out of date and wondered if anyone had a latest version to hand??

If not a Mitel guide do you have anything that will point me in the right direction to set up AWC correctly. I have browsed the net and it seems to be a hidden secret as couldn't find much.

Thanks in advance

14

Mitel Software Applications / Micollab Client on an iPhone

« on: December 05, 2016, 11:09:43 AM »

Hello All

Just wondering if anyone has an Idiots guide to setting up Micollab client on an iPhone. I am still waiting to get my SSL cert that I know I need but its just a few things on the MCD and MAS Im not sure about. I ideally want to pair this with a desk phone, so does this have to be a MDU on the MCD and is it going to be a UC Endpoint for the Micollab phone or a App Server port. Or is this all wrong and does it have to be EHDU.

Which ever the above need to be, I assume it needs to have an entry in the Telephone Directory for when the Micollab syncs with the MCD. As you can probably tell, this is going to be my first attempt, so any tips are very welcome.

I have already registered the MBG to the Client deployment and token is active in that part. cheers

15

Mitel MiVoice Business/MCD/3300 / SMTP RELAY issues & hit a brick wall

« on: November 25, 2016, 05:57:03 PM »

Hello all, I hope you are all well. Just trying to get some support to setup a relay SMTP server. The reason is I want to setup voicemail to email from my Mitel MN3300 CXi.

Now this needs to be a relay as the system doesn't give the option to add authentication, just an email address the .wav file gets sent to. I have win2008 R2 with IIS6.

Which is the best mail provider to use? (Gmail, yahoo,etc) At the mo I am trying g-mail. Do I need FQDN with say Go Daddy as mine is just a local DN. I have followed many guides to program the SMTP like the access settings, etc
http://www.vsysad.com/2014/01/config...ward-messages/

Just can't get it working and its doing my head in. Can any recommend a free email relay app or some advice please. I have stopped getting error messages in the logs.


Sent from my iPhone using Tapatalk