Topics

1

MiVoice Office 250/Mitel 5000 / Admin transfers call, wants call to ring back to admin if not picked up

« on: September 10, 2021, 01:37:29 PM »

Hello, I am trying to figure out how to have a call an Admin transfers to a phone to ring back to the admin if the call is not answered instead of going to the users voice mail?

2

MiVoice Office 250/Mitel 5000 / Polycom Soundstation IP 6000

« on: October 08, 2020, 09:12:52 AM »

We just got a replacement Soundstation IP 6000 conference phone. I am struggling where to find how to register it in the Mivoice Office250 system administration software. Any pointer would be much appreciated, thank you.

3

MiVoice Office 250/Mitel 5000 / Message on Phone

« on: August 10, 2020, 02:48:40 PM »

I have a user who is not sure what they did, they have an 86x phone and the message light is blinking. When they go to retrieve the message it shows another users Ext. They were trying to call that users Ext before this happened. I am not sure how to clear the message on the phone. Any help would be appreciated.

4

MiVoice Office 250/Mitel 5000 / Call routing when dialing 3 digit extension

« on: June 14, 2019, 11:40:15 AM »

Hello,

We have a couple phones that when you dial the 3 digit extension for them it displays call routing to that phone and their is a brief delay before it actually rings that phone. Any ideas as to why this is?

5

MiVoice Office 250/Mitel 5000 / Answer line without having to press the line button 8660 phone

« on: January 09, 2019, 12:22:48 PM »

We have an 8660 phone that the user has to press the line that is ringing in to answer the phone rather than just pick up the handset and answer it. This is a problem since the user has a headset and is not normally by the phone so he has to go back to the phone and press the line to capture the call. I have tried code 360 Auto CO access and that didn't solve it. Any other solution? Thank you.

6

MiVoice Office 250/Mitel 5000 / Transfer to an extension

« on: December 13, 2018, 12:42:36 PM »

Hello,

When our admin tries to transfer a call to a certain extension, if the user doesn't answer the call rings back to the admin instead of going to the users voicemail. What needs to be programmed so the transferred call goes to voicemail? Thank you.

7

MiVoice Office 250/Mitel 5000 / System monitoring

« on: August 31, 2018, 09:14:24 AM »

When I start the System Administration and Diagnostics program I cannot get the System monitoring. It says AWS webpage and advanced system monitoring available. I used to have it but got a new PC and re-installed the programming software. There isn't a play button as before to start the connection either. I can get into the programming though. I am on version 6.3.1.0, is there something else to check to get this to work?

8

MiVoice Office 250/Mitel 5000 / Setting up voicemail to email

« on: July 11, 2018, 03:36:42 PM »

I have one user I want to set up so his voicemail will send to his email in a wav file. Could anyone help me with setting that up? Thanks!

9

MiVoice Office 250/Mitel 5000 / When admin puts phone on DND or night mode system doesnt ring the next phones

« on: May 10, 2018, 11:37:32 AM »

Hello,

We have a Mitel CX controller with software version 6.1. When our Admin puts her phone on DND or puts the phone in night mode the system does not ring the other phones in the day hunt group or night ring hunt group. The call just rings the admin phone and doesnt even go to voice mail. I am not sure what would have caused this as it used to work and no changes have been made to the system.

10

MiVoice Office 250/Mitel 5000 / Forward to cell phone

« on: April 20, 2018, 09:15:36 AM »

Hello,

We have a few users who would like it if they had a call sent to their desk phone that if the dont answer within two rings it forwards the call to their cell. What is the best way to set this up? I see you can use a feature code but I do not see where you can change the number of rings. Thank you.

11

MiVoice Office 250/Mitel 5000 / Adding keymap assignment to phone

« on: March 16, 2018, 12:12:15 PM »

Hello,

I am trying to add a pkm keymap to an existing phone. We have MiVoice Office 250 DB programming. I should be able to right click and add a keymap, but nothing happens. Any suggestions? Thank you.

12

MiVoice Office 250/Mitel 5000 / Unsupervised conference call

« on: December 19, 2017, 10:13:54 AM »

We use the Mitel 250 system and one of our 8660 phones rings and shows on the display unsupervised conference call. If the user picks up the phone they can listen to other phone conversations without the other people knowing that they are on the line. How can I stop this?

13

MiVoice Office 250/Mitel 5000 / Voice mail forwarding to another extension

« on: November 20, 2017, 09:02:26 AM »

I have a user who when he hits his voice mail button it rings a different extension at another location. What feature code disables this so he can access his voice mail?

14

MiVoice Office 250/Mitel 5000 / Do not Disturb

« on: August 24, 2017, 10:40:56 AM »

Is there a way to over ride phones from being able to use Do not Disturb?

15

MiVoice Office 250/Mitel 5000 / One way audio on 86X phone

« on: April 27, 2017, 06:08:09 PM »

I have a phone that when he calls an extension outside  the local network like from one location to a second location he cannot hear the person on the other end. Is there a feature that he may have accidentally dialed to cause this? I can hear him but he cant hear me. Are location are tied together by VPN which allows store to store 3 digit ext calling.