Topics

1

Mitel SX200, SX2000, and older SX platforms / Call recording

« on: April 03, 2019, 03:38:13 PM »

Hi,

 How can I allow a specific extension to record calls and how to access the recording on SX200 AX.

Thank you.

2

Mitel MiVoice Business/MCD/3300 / Upload wav file to VM greating

« on: March 15, 2019, 01:03:38 PM »

Hi,

 I'm working on updating the AA I have the new recordings in a file on my computer, after trying and reading about this I found that this is not possible through "System Audio Files Updates" and that the best way to do this is via ftp (correct ?) when I ftp to the system I dont see the /vmail directory which I believe where I can upload and replace current greetings. any suggestion here would be greatly appreciated. 

3

Mitel MiVoice Business/MCD/3300 / Voicemail to Email on office 365

« on: January 02, 2019, 04:37:48 PM »

HI,

 We recently moved from the on-premises exchange server to the cloud office 365, after this upgrade, the voicemail to Email stopped working so I've been searching for a solution online and I came across the SMTP relay connector solution and what I did was

1. I pointed the PBX to the new office 365 using the MX value on office 365, I assigned that value under System Option .. Email server Server 
2. in Office 365 admin portal I created SMTP relay connector with options Mail Flow

From:  Your Organization's Email server
To:      Office 365
What do you want to do after the connector is saved?: Turn it On
By verifying that the IP address of the sending server matches one of these IP addresses that belong to your organization: (my public IP address).

But it's still not working. any help is greatly appreciated it.

Mitel 3300 Mivoice Business with embedded voicemail.





                                                                               

4

Mitel SX200, SX2000, and older SX platforms / Blocking a specific outgoing number

« on: November 07, 2018, 12:14:03 PM »

Hi,

 I'm trying to block extension 1234 from dialing a specific number.

 I assigned a route for the destination number to be blocked in Form 26, assigned a COR for it in form 23, allowed all COR Groups to access it to access it, assigned unused COR to ext 1234, and added it to all COR groups except the one I used for extension 1234.

 when I applied this It ended up blocking all outgoing calls. what am I doing wrong here. this SX200 MX

Thank you,

5

Mitel SX200, SX2000, and older SX platforms / system not loading

« on: October 19, 2018, 04:20:16 PM »

Hi.

 my Sx200 ICP is not loading I keep getting

machine check
Exception next instruction address: 0x00073ccc
Machine Status Register: 0x00046030
Condition Register: 0x80000000
Task: 0xd390000 "tAppStartup"
xfile: cannot write /db/xrtc file too big


 not sure what causes that. what could be done to solve this.

6

Mitel MiVoice Business/MCD/3300 / SIP Channels Status

« on: October 19, 2018, 02:28:03 PM »

HI,

Can someone help with a way or a command to show the currently used SIP channels on a 3300 system?

7

Mitel SX200, SX2000, and older SX platforms / Forwarding extension to a menu tree mailbox

« on: October 05, 2018, 10:26:26 AM »

HI,

 I'm trying to forward extension 333 on Busy/no answer to a menu tree voicemail box. I created a phantom extension 444 with menu tree mailbox and forwarded extension 333 to it. but when I call extension 333 now I still get 333 voicemail not the menu tree for phantom extension 444.

I know in case of forwarding and when there is no answer on the forwarded-to extension the original extension's voicemail picks up. any tips for getting the menu tree to pick up, in this case,  for This SX200 MX system? I was able to do it on the 3300 by using NameTag hunt group but I dont think this is an option on the SX200.



Thanks.

8

Mitel SX200, SX2000, and older SX platforms / Blocking out calls

« on: September 18, 2018, 12:54:45 PM »

Hi,

 I'm trying to block all outgoing calls for a specific extension, I created a new route and allowed all CORs to access it except the COR I assigned to that extension but this ended up blocking outgoing calls for all extension. how could I do this cleanly?

9

Mitel SX200, SX2000, and older SX platforms / System keeps rebooting

« on: July 31, 2018, 02:42:23 PM »

Hi,

 I have a SX200 EL system that keeps on rebooting for some reason, all the logs show is "Main Control Power up!" last week when the problem started I had error logs like "excessive message set removed from service" on two DNICs which I replaced and the alarm status went back to  "No Alarm" but that did not fix the rebooting issue and now all I see on the logs is  "Main Control Power up!", any idea on what might be causing that?

 Attachment is a screenshot of the current logs.

10

Mitel SX200, SX2000, and older SX platforms / Internal code calling

« on: July 12, 2018, 01:27:58 PM »

Hi everyone, I have code T021 ringing on extension 129 and I'm not sure where that's coming from or what it represents can someone clue me in please? Thanks

11

Mitel SX200, SX2000, and older SX platforms / blocking features

« on: June 13, 2018, 10:55:06 AM »

Hi,

I have SX200 MX system with 4025's sets, some of these sets are installed in public area people keep messing with the features on these phones like putting them on DND or CF so I was wondering if there is any way to block the system feature codes on these specific sets?

Thanks

12

Mitel SX200, SX2000, and older SX platforms / Day mode/ night mode transfer

« on: June 08, 2018, 01:13:36 PM »

Hi,

 I'm having an issue transferring to the operator while at night mode if I call when the system is in day mode and I press 0 I get transferred to the operator but if I switch to the night mode pressing 0 will take me back to the Auto Attendant what I'm trying to do is to make pressing 0 rings the operator for both modes.

Thanks in Advance.

13

Mitel MiVoice Business/MCD/3300 / 3300 remote access

« on: March 19, 2018, 11:24:44 AM »

Hi,

 I'm wondering if there is a way for me to call my 3300 system from and get access that will allow me to place calls that I don't want to place from the outside number I'm calling from?

Thanks

14

Mitel SX200, SX2000, and older SX platforms / Mite 4015 access level

« on: March 13, 2018, 11:23:30 AM »

HI,

 I'm trying to set up call forwarding on a 4015 Mitel set but when I press the superkey to get to the call forwarding option it never appears, all I get is ( advisory msg, personal keys, ringer adjust, language) is there a trick to get me to the advanced menu where I can do the forwarding?

Thank you.

15

Mitel MiVoice Business/MCD/3300 / System Speed Call

« on: January 25, 2018, 12:06:27 PM »

Hi,

 I was asked to look at a 3300 system that allows users to call an outside number and then dial an extension (222-333-4444  ext 555) only by dialing 444, Im looking to stop that but I could not find where this 444 programmed its not in System speed call, or anywhere I could think of. Any Idea how is this programmed and how can it be modified.

Thanks.