Topics

1

Mitel MiVoice Business/MCD/3300 / system forcing phone to hold

« on: July 12, 2017, 11:47:33 PM »

Hi all,

I have a user at a customer site who is experiencing an issue where her phone is randomly putting the call on hold. the user is a hot desk user that is working from home - on a mobile, using a headset and has confirmed she doesn't hold the phone so can't accidentally hit the hold button.

I was just wondering if there may be another way the system is forcing her calls on hold and how I may be able to prevent this? or is it possible that it might be something to do with the mobile handset itself?

All help appreciated.

Cheers,
Justin.

Rel 7.2
Active SW 13.2.0.17

2

Mitel Software Applications / Flexible Reporting (within CCM/ PrairieFyre)

« on: January 16, 2017, 09:06:27 PM »

Good Afternoon All,

I am working through the expressions in flexible reporting and have found an interesting one that I would like clarification on....

An ACD user didn't log out over night but the daily report shows he logged out at 5:41 pm. The users last call did end at 5:41, so my question is, would a users last action for the day (last call / last make busy code / etc) show up as a logout time? The expression used was =Fields!AgentLogoutTime.Value

Any help appreciated. Cheers.
JCCDM

3

Mitel MiVoice Business/MCD/3300 / Connecting first time

« on: June 01, 2016, 02:14:28 AM »

Hi All,
Lately I have been doing a bit of testing on a spare controller we have in the office but I notice that after I disconnect for 30 minutes or longer, I can no longer connect to the controller and end up having to shut down and restart the controller. No Ping and no web interface work.
Once I has been restarted, it works right away. I am connecting via an Ethernet cable straight from my laptop into LAN1 port.
If anyone know why this is happening, maybe I don't shut log off properly after working on it... any help would be appreciated.
Cheers, Justin