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Topics - magnus

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1
MiVoice Office 250/Mitel 5000 / stuck in preboot
« on: March 13, 2023, 06:29:56 PM »
Good day,
My customer is running version 5.0 and had a power surge of some kind.
Now there system is stuck in "pre boot"
I suspect it is their CF, as I tried it in another system and it performed the same way.

They do not have any backup or SWA.

Does anyone have any brilliant ideas how to get this CF to load?

Is there another option other than getting a new CF and SWA to get them online? I have other CF, but it shows 6.3 on the envelope.

Any help would be greatly appreciated

2
Good day,
I have a customer running MiVoice_Office_250_6_3_SP_7_GA

A few times recently the phone all stopped connecting to the HX. This was resolved with a restart.
I have one or two other systems that have done similar and resolved with re-starting the dchp server.

The phones show the standard startup sequence (connecting to server, etc) when this happens.

3
MiVoice Office 250/Mitel 5000 / Unable to log into web portal
« on: July 18, 2022, 12:08:55 PM »
Good day,
My customer has been using the 250 for about 7 years and (as expected) started to get TLS issues with Edge/Chrome.

So now we upgraded to software 6.3.136

They can log into admin and customer configurator accounts but the user accounts are quite flaky or don't work at all.

I recently created some new hotdesk users to test and it gives me a username and password error.

Any ideas what has changed that would be causing these issues?

4
MiVoice Office 250/Mitel 5000 / copy and paste extensions
« on: January 19, 2021, 01:03:08 PM »
I am working on a 6.1 system adding a couple users.

It doesn't give me the option to paste the extension after I copy it.

Any ideas why this stopped working or how to fix it?

I am using Windows 10

5
Mitel MiVoice Business/MCD/3300 / Meraki switch not connecting phones
« on: January 07, 2021, 02:29:12 PM »
my customer has been rebuilding their infrastucture and switching from HP switches to Meraki switches.

    Release level: 8.0 SP2
    Active software load: 14.0.2.26
    Inactive software load: 13.1.0.36
    System relink: No relink has been applied.
    Call Control relink: No relink has been applied.
    Platform: MXe
    512MB of RAM

If we plug a phone into the meraki switch it does not connect. But if we move that phone to the existing HP switches it connects immediately.
This is what the dhcp options are configured to and the IT guy tells me that is how the meraki is configured t match.

ID   Name   Value   Format   Scope   Vendor ID   ID
3   Router   10.10.1.254   IP Address   Global      3
6   DNS Server   10.10.1.254   IP Address   Global      6
125   Mitel   id:ipphone.mitel.com;sw_tftp=10.10.0.2;call_srv=10.10.0.2;vlan=10;l2p=6;dscp=46   ASCII String   Global   1027   125
128   TFTP   10.10.0.2   IP Address   Global      128
129   RTC   10.10.0.2   IP Address   Global      129
130   MITEL IP PHONE   MITEL IP PHONE   ASCII String   Global      130
134   Diff Service Code Point   46   Numeric   Global   

Can someone tell me what we are missing to make the phones work on the new switches?


6
Mitel MiVoice Business/MCD/3300 / Replacement fan parts
« on: October 02, 2020, 01:32:49 PM »
Good day
I need a new fan for an MXeIII. and the techdata folks just told us those parts are not on their inventory. Does anyone know where to get these from now?

7
MiVoice Office 250/Mitel 5000 / Ringing audio
« on: September 29, 2020, 03:35:43 PM »
I am working on a Call processing version: 6.3.6.21 with a Babytel SIP trunk.

When they are making an outbound call it has no ringing audio until the other person picks up the call. Internal calls are working properly.


I spoke to the provider and was told we needed to turn on NAT constant. So that is done now but it did not make any change.

I am seeing messages below and am wondering if there is a reason for that. I would have expected to get a RINGING.

-01:816- 14:21 29-09 *** SIP RX ['74347'-'@0P1F']: SIP/2.0 100 Trying

-01:817- 14:21 29-09 *** SIP RX ['74347'-'@0P1F']: SIP/2.0 407 Proxy Authentication Required

Any ideas?


8
Mitel MiVoice Business/MCD/3300 / Setup teleworker port forwarding
« on: September 10, 2020, 04:37:39 PM »
I am trying to setup 1 phone to work as a teleworker.
I have only ever done this with an existing setup or with the mitel 250.
We are using a 5320 phone. So I set that up the same way as I always have.

I inherited this system and they have 80 teleworker licenses in the MBG but none have ever been used.

What ports do I need to setup to make this work?

Or do I need to change the MBG to have a direct WAN IP?

9
MiVoice Office 250/Mitel 5000 / Primary message notification timer?
« on: January 27, 2020, 12:41:20 PM »
I have a customer using a 6.3 system.

They have an after hours emergency voicemail box that is setup to cascade to 6 or 7 people.
It is doing this every half hour, is there a way to change that timer to 5 minutes?

10
MiVoice Office 250/Mitel 5000 / PRI errors
« on: December 16, 2019, 03:37:28 PM »
I am working on a 6.3.6.21 system that is having PRI issues.
The local provider has done some testing and they are showing a TLOS issue every Thursday at 1am. This lasts until we reset the system.

Can someone point me in the right direction to resolve this?

11
Mitel MiVoice Business/MCD/3300 / Customer being harassed
« on: November 14, 2019, 10:18:44 AM »
Good morning,
I have a customer that keeps getting called by an unlisted number. The calls consists of heavy breathing and other unwelcome sounds.

I am fairly inexperienced with this system and am wondering if there is a way we can trace the call and extract the number since this comes through a pri.

They are using release 8.0 sp 3 pr3
14.0.3.51

Any ideas?

12
MiVoice Office 250/Mitel 5000 / voicemail being hacked?
« on: September 20, 2019, 01:04:13 PM »
I have a customer that keeps getting the 3 bad voicemail passcodes message.

I have had her change her pin and she has gotten it twice since then.
Is there a particular vulnerability I should be checking on?

13
MiVoice Office 250/Mitel 5000 / Analog Door Phone replacement ideas
« on: September 06, 2019, 11:57:55 AM »
I am looking for suggestions for a door phone.
Currently my customer has 2 Avaya Door Phone Model LUADS.
When we took over from their Avaya system we connected them to the SL ports (I Think).
They have gotten water into them and have gradually had more audio issues until now when it is basically a glorified door bell.

They have some nice brickwork outside and these connect to a 6x6 plastic box, so I need a solution that uses the same box. This also needs to withstand being outside and functional at -40C and +35C

Any ideas?

14
MiVoice Office 250/Mitel 5000 / VM full alarm 28
« on: July 11, 2019, 11:42:41 AM »
I am running version 6.1.3.28 and am getting the voice processor is full. It is showing at 97% right now.
I manually checked each mailbox and they all show empty.

any ideas where there might be something using all the flash memory or how to clear it?

I tried a reset and that did not help

15
MiVoice Office 250/Mitel 5000 / Busy Light indicator
« on: February 26, 2019, 10:43:42 AM »
I have a customer with a reception phone and Jabra wireless headset.
They want a light that will let people know when the receptionist is on the phone so people stop trying to talk to them.
I have seen options for old fashioned analog devices but they are using all IP phones.

Any ideas?

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