Topics

1

Mitel Software Applications / MiCollab 7.3.0.308 "Not Receiving Audio" Error

« on: April 20, 2023, 12:43:00 PM »

Within the last year or so, the client's MiCollab version started intermittently reporting "MiCollab not receiving audio; Check that the user isn't firewalled" when an active call is established. This issue doesn't happen for every device, or even for every user, but once it occurs, it seems to completely cripple their ability to send or receive audio during active calls (the calls connect without an issue, other than no audio). We can even take a device with a user able to make/receive calls, have a new user log in, and the new user has the problem, while the existing user does not.

My guess is that this is some sort of a Windows User Profile or Windows Update issue, but nothing we've tried has resolved the issue.

What we've tried:
 - Rebuilding Windows Profile
 - Disabling Windows Firewall
 - Upgrade MiCollab Client to a newer version of the 7.3 client.
 - Downgrading MiCollab to an older version of the 7.3 client.
 - New PC.
 - Uninstalling Windows Updates (not sure which one, so we're shotgunning it based on install date).

The only consistent "fix" is to upgrade MiCollab to the 9.4 client, but this version isn't compatible with the client's ACD solution (Ignite). This means that ACD users have to use 7.3. Has anyone dealt with this issue before? Any ideas on what Windows could be doing to cause this issue for only new users on a given device?

2

Mitel MiVoice Business/MCD/3300 / Tracking Logged In Users

« on: August 19, 2019, 11:53:11 AM »

We frequently run into an issue where staff rotate to a different location and forget to log out of the UCA client at their old desk. Basically we have to go on a PC restarting frenzy until we free up their account to log in elsewhere. Is there a maintenance command I can run that will tell me how many stations a user is logged in to? Please advise.

Thanks

3

Mitel MiVoice Business/MCD/3300 / Forward All New Voicemail/Phone Calls

« on: June 26, 2018, 12:13:30 PM »

We have a staff member that called in sick. Typically in this scenario I would reset their MiCollab password, forward their voicemails, and create a status to forward their calls. Is there a "behind-the-scenes" way to accomplish temporary forwarding for calls and any unread voice messages?

4

Mitel Software Applications / MiCollab Chat Unavailable

« on: December 20, 2017, 10:38:40 AM »

This morning I received about 30+ "I/O problems detected!" emails from the alarm system, beginning at about 10PM last night. We typically see a small number of these throughout the week, and I'm not knowledgeable of what these indicate, other than some sort of communication/traffic-related issues.

In any case, none of our MiCollab users have access to chat. I check my personal status settings - everything is in order for the service to work. My hunch is that an associated service on the MiCollab server has failed and needs to be restarted. Is that something I can manage from the Web UI or would I need to remotely connect to the server? We typically just restart the server when we have issues like this - I've never connected to the server remotely. Please advise.

Thanks!

5

Mitel Software Applications / Report Generation: Call Tracking

« on: February 14, 2017, 06:40:53 PM »

We have an individual that claims they are receiving random phone calls from my company, although we haven't been able to find an origin for the alleged calls. Is there a report I can run that will return call events when a specific number has been dialed? It would be great if the report would tell which extension dialed the number and a specific time the call was made, but at this point I'll take what I can get.

We have CCMWeb. I can run "Extension Accounting by Phone Number/Location" and sift through every call place over a period of time, but that's 100+ individual reports for each extension that I have to CTRL+F to track activity. Is there a more efficient way to do this? Please advise.

Thanks!

6

Mitel Software Applications / No Audio on Softphone Calls from One Location

« on: December 28, 2016, 11:21:13 AM »

We have one location that connects to our network via VPN. About a month ago, calls involving this location stopped being able to send or receive audio from softphone users. As an added plot twist, if the softphone user places the call on hold, the audio connection is established afterwards. I've already had our network admins monitor traffic and review firewall settings - the issue persists at this specific location only. Any thoughts on this?

7

Mitel Software Applications / Informational: Microsoft KB2163017 & KB3163018

« on: June 15, 2016, 11:06:55 AM »

Microsoft released a cumulative update this week to address a number of security-related issues in Windows 10. Unfortunately, this update appears to sever MiCollab Client's ability to communicate with its servers. After login, the client reports "Disconnected from server" and repeatedly attempts to re-connect. I noted this issue today after updating a PC running MiCollab 6.0.510. Uninstalling the referenced Windows Update resolved the issue.

8

Mitel Software Applications / MiCollab: Softphone Assignment After User Creation

« on: June 09, 2016, 02:01:49 PM »

At my work I've started creating unlicensed "Chat Only" user accounts for new users, then adding phones to them after we figure out the department they're assigned to. MiCollab doesn't handle this very well - once the phone is assigned, MiCollab shows a grey "Offline" icon in their status. I'm assuming this is because the user's statuses do not recognize the phone correctly, since the default statuses were created before the user had a phone. Is there a way to remedy this?

9

Mitel Software Applications / MiCollab Client 6 - Enable Chat History display in the chat window

« on: May 23, 2016, 02:04:19 PM »

I'm wondering if there is a way to display chat history when chat is re-initiated with a user after the original conversation has concluded. I did a quick search through the forums - it looks like the consensus leans more towards disabling chat history altogether. Right now I can open chat history in a separate window, but it would be preferable for it to be visible within the same window as the current conversation. Any thoughts on this?

10

Mitel Software Applications / MiCollab SQL Interaction

« on: May 23, 2016, 10:53:24 AM »

Right now we have an intranet page that was maintained for several years before we got our new Mitel phone system. The page is essentially a table where users can update their statuses to let everyone know whether they are available for a phone call or not - MiCollab provides a decent alternative to this. What we'd like to do is integrate MiCollab in a manner that allows changes to a MiCollab status to update the user's status on our intranet page. Does anyone have experience with an implementation along these lines? Any information will be helpful.

Thanks!

11

Introduction and Announcements / Introduction

« on: May 09, 2016, 12:36:21 PM »

Hello there!

My organization recently transitioned from an old 3COM phone system to Mitel's latest offering. As such we advanced from a very rudimentary system to a complex collection of systems, including MiCollab, PrairieFyre, Oaisys - it's quite overwhelming at times! I intend to assist as much as possible, but will probably be needing quite a bit of guidance on an introductory level as we explore the functionality of the new system.

Happy to be here!