Topics

1

Mitel Software Applications / No Handoff in MiCollab desktop client

« on: October 19, 2016, 11:14:21 PM »

We have a customer that has UCC v4 Premium licenses and they are not getting the hand off button in the MiCollab client active call box.

Has anyone else had this issue and were you able to fix it?

2

Non-Mitel Chatter / Plantronics Savi 700 series

« on: July 21, 2016, 08:15:37 PM »

Has anyone been able to get the base of the Plantronics Savi 700 series to connect via bluetooth to a Mitel 5330/5340/5360 bluetooth module?

When you do the pairing they see each other and the Mitel phone is asked to put in a pass code which is meant to be 0000 but upon authentication it says invalid code. I have tried 1234 and blank but they don't work either 

Any help would be appreciated 

3

Mitel MiVoice Business/MCD/3300 / Calls to Ring Group to have Music on Hold instead of ringing

« on: May 31, 2016, 05:23:25 PM »

Can someone please tell me how you have Music on Hold played to callers that are waiting to be answered in a Ring Group?

Is it just a Class of Service option?

4

Mitel MiVoice Business/MCD/3300 / Can you change caller ID for specific destinations?

« on: April 22, 2016, 02:01:54 AM »

We have a customer that wants their extensions to present 2 different caller ID numbers based on the external destination number they have dialled. They have multiple SIP phone numbers for different area codes from the same carrier terminating on their 3300 PBX. When they call outside their office's local area code they want their customers to see a caller ID with the same area code as the number they dialled.

For example our customer has a phone number (123) 3456789 at their office. When they call (123) 9876543 the person receiving the call sees (123) 3456789. When they call (321) 9876543 they want the person receiving the call to see a caller ID of (321) 3456789 which is a SIP phone number they have in that area code.

Is this possible when there is only 1 multi channel SIP trunk with the multiple phone numbers on it?

5

Mitel Software Applications / Nu Point Call Flow to a key press menu doing a Blind transfer to EHDU

« on: March 31, 2016, 05:05:03 PM »

I have an issue with a Nu Point Call Directory Call Flow menu that is listening for the callers to press a key and then doing a Blind Transfer to an EHDU extension. Everything works fine in the Call Flow but the Blind Transfer to EHDU extension is failing on the outbound call to the users mobile phone. If I set the Blind Transfer to a system speed dial that then call the EHDU extension the call goes out to the users mobile just fine.

Is there a special COS to enable Nu Point Call Director to call EHDU extensions? I will need this to work as the Call Director Call flow menu also has Multi-key enabled to permit callers to dial users EHDU extensions directly.

My packet capture from the MBG show the call being placed out to the EHDU extensions mobile number via the SIP carrier like a regular call but then the MCD sends a SIP CANCEL header which of course tears down the call.

Any help would be very much appreciated.

6

Mitel MiVoice Business/MCD/3300 / Mitel 53XX Phone Firmware Upgrades

« on: March 30, 2016, 04:20:11 PM »

Is there any requirement for the Mitel 53XX phones to have a specific firmware release to work with the 3300 controller release version?

The reason I ask is that I have a customer that is having a random and very intermittent issue with the desk phones not audibly ringing when the calls are presented to the phones. It is only happening for users 3-4 times a month at the most. Mitel and I have both had a good look at their server and configs and not been able to find anything. They have a mix of 5320 and 5330e phones running software version 06.03.00.11 and some have the Mitel DECT modules and headsets.

Their 3300 is

Release level: 7.0 SP1 PR2
Active software load: 13.0.1.53

Would there be any issue upgrading their phones firmware to try resolve the issue?

7

Mitel MiVoice Business/MCD/3300 / SIP Trunk Caller ID Name

« on: March 15, 2016, 07:11:28 PM »

I have noticed that the caller ID name being sent in the "From" line of the SIP header over SIP trunks is only using the first character of the callers first name i.e. John Smith is being sent as J.Smith.

Is there any way to force it to send the users full name?

8

Mitel MiVoice Business/MCD/3300 / No ringing on the desk phone speaker for incoming call when the phone is idle

« on: October 28, 2015, 05:54:50 PM »

We are having an intermittent issue that is occurring across multiple users with 5320 and 5330 handsets. When receiving calls they do not get any ringing from the phones speaker but the notification light is flashing and the call details are showing on the phone screen. The phones are idle when this is happening. It happens for external SIP calls to their DID numbers and for internal calls.

Mitel had us reload the database and reboot the system but this has not changed anything. Has anyone else experienced this issue before and if so was there a fix for it?

MCD version

Release level: 7.0 SP1 PR2
Active software load: 13.0.1.53

9

Mitel MiVoice Business/MCD/3300 / Calls answered in Ring Group & transferred externally show SIP trunk Default CPN

« on: October 07, 2015, 06:09:38 PM »

We have a customer with multiple sites on the one PBX. Each site has a Ring Group to distribute their local customer calls to. If the calls to the Ring Groups are answered and then transferred to an external number, the outbound caller ID is being set as the the SIP trunk Default CPN. There is no way to set the CPN Substitution for a Ring Group and I have tried setting the DID Ranges for CPN Substitution for the Ring Group DN number but that makes no difference.

Has anyone done this and if so how did you achieve it?

10

Mitel MiVoice Business/MCD/3300 / DSS/BLF Key with Ring Continuous but only if you aren't on a call

« on: August 20, 2015, 12:01:04 AM »

We have a customer that has asked for some 5320 phones to have keys set up with DSS/BLF (Busy Lamp) for phones in an adjoining office. They wanted the keys to also be set with Ring Continuous so that if they are away from their desks they will hear that the remote phones are ringing.

With this scenario is there any setting that will temporarily disable the DSS/BLF Ring Continuous if they are already on a call?