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Mitel MiVoice Business/MCD/3300 / External call forward
« on: May 17, 2017, 02:10:42 PM »
Hello,
I am looking a solution to forward calls to external number CALL CENTER during OFF HOURS; I was looking through different topics on forum to match my scenario. I already create a System Speed Call to point outside the system.
The call comes on PRI (cx2 controller) then is transfer to NuPoint CALL FLOW where a schedule is in place. For the security reason, NuPoint do not permit external calls.
ON HOURS it is OK, the call is blind transferred back to PBX RING GROUP (member present and overflow to speed call system outside number).
OFF HOURS, is programmed as blind transfer to the system speed call, but the call remains queued forever. The only way to make it transferred is to make ‘it ring elsewhere then call forwarded first alternative to system speed call.
Any tips appreciated.
Dan
I am looking a solution to forward calls to external number CALL CENTER during OFF HOURS; I was looking through different topics on forum to match my scenario. I already create a System Speed Call to point outside the system.
The call comes on PRI (cx2 controller) then is transfer to NuPoint CALL FLOW where a schedule is in place. For the security reason, NuPoint do not permit external calls.
ON HOURS it is OK, the call is blind transferred back to PBX RING GROUP (member present and overflow to speed call system outside number).
OFF HOURS, is programmed as blind transfer to the system speed call, but the call remains queued forever. The only way to make it transferred is to make ‘it ring elsewhere then call forwarded first alternative to system speed call.
Any tips appreciated.
Dan