Topics

1

Mitel MiVoice Business/MCD/3300 / Bill for License Violation

« on: August 28, 2020, 02:18:14 PM »

We are being billed for the license violation issue, has anyone else been billed? 

2

Mitel MiVoice Business/MCD/3300 / Mitel Wireless LAN Stand

« on: August 03, 2020, 01:44:13 PM »

I am looking at one of these for a user that does not have access to a wire.  I did see a note that it works with version 9.1.  We are still on version 8 here, does this device work with the 8 version?  I see notes going back before 9 was released.

Thank you

Mark

3

Mitel MiVoice Business/MCD/3300 / Class of Restriction question

« on: May 07, 2020, 12:50:38 PM »

Good afternooon all,

   I have been looking through all the posts in regards to Class of Restrictions.  I am hoping someone can help me sort this out.  I did not originally set this up, but here is what I have.
   
   COR 22 - No Outside Calls - Table has 21,22
   COR 23 - Local Calls - Table has 21-23
   
   ARS Digits Dialed - Local Calls - 9315+7 COR 22
   
   I have confirmed that moving the Station COR from 23 to 22 denies the dial, but I just don't see the logic?  In what I have found this setup seems to be backwards?  What am I missing?
   
Thank you,
   
Mark

4

Mitel MiVoice Business/MCD/3300 / Dial by name for Mitel 3300

« on: March 22, 2020, 12:47:05 PM »

Is there a dial by name for the auto attendant for a Mitel 3300?  I have read there is, but cannot find anything about setting it up

5

Mitel MiVoice Business/MCD/3300 / Remote Teleworker phones rebooting

« on: January 30, 2020, 09:16:08 AM »

I have remote users saying that their phones are rebooting on their own.  I do not have any alarms on the teleworker side at this time.  What log files would show a reboot of these phones?

6

Mitel MiVoice Business/MCD/3300 / Requirements for 69xx phones

« on: January 16, 2020, 11:14:24 AM »

What licenses are required for the 69xx features?  The mobile link?  Transferring a call from the desk phone to your cell phone?  Does this require MiCollab?

Thank you,

Mark

7

Mitel MiVoice Business/MCD/3300 / MiVoice Business Release 8 End of support

« on: July 01, 2019, 09:11:22 AM »

Does anyone know if there is a date for end of support for Release 8? 

8

Mitel Software Applications / MBG - Emergency Call

« on: April 02, 2019, 02:13:27 PM »

I am looking for information on a log entry.  It is from a SIP phone on the MBG.  The event type is "emergency call".  I reviewed the SMDR call records on the 3300 and did not see any 911 call go out from that extension.

Thank you,

Mark

9

Mitel MiVoice Business/MCD/3300 / Hot Desk Users - two locations

« on: March 19, 2019, 09:57:29 AM »

I have a hot desk user that travels to our NY location from IA.  Is it possible that when they log into the NY location to route all their outbound calls out the NY trunks rather than the IA trunks?

10

Mitel Software Applications / UC Advanced Mobile for Smart Device

« on: January 09, 2019, 03:52:31 PM »

I have a question in regards to this software.  Is this software for just controlling calls from your mobile device?  Are you able to make and take calls from the software?

11

Mitel MiVoice Business/MCD/3300 / Mitel 3300 ver 9 - NSU/Analog/Nodes

« on: November 15, 2018, 03:55:49 PM »

Good afternoon,

     We would like to upgrade to version 9 here with our 3300's and I was reading that the FIM's that connect our nodes will not work.  The only thing we have on two of these nodes are analog sets for fax machines.  I see there are some Mitel 51304961 TA7108 Terminal Adapters that will probably take care of this issue as we have only 32 analog lines.  Does anyone have a any feedback on these units?

     The other FIM node is our NSU which handles a PRI in our backup location.  Is there anything we can do to replace this and keep our backup PRI?

Thank you,

Mark

12

Mitel MiVoice Business/MCD/3300 / Delete outgoing VM message

« on: June 06, 2018, 11:43:09 AM »

Is there a way to delete the outgoing voice mailbox message without deleting the account?  This is an embedded voicemail system on a 3300 switch.

13

Mitel MiVoice Business/MCD/3300 / Speed Dial - Hide outside number

« on: May 03, 2018, 11:45:55 AM »

I have a speed dial setup on a Mitel 3300.  The speed dial works, but I would like to hide the outside number that it is dialing.  I set up an entry in the telephone directory, but it did not display the entry.

Thank  you,

Mark

14

Mitel MiVoice Business/MCD/3300 / Maintenance Commands History clearing out

« on: November 10, 2017, 09:44:03 AM »

I was wondering if anyone else has seen this.  I logged into the 3300 this morning and went into the Maintenance Commands and when I selected my history, it was empty.  It has been a little while since I have seen this and brushed it off because it was right around an upgrade.  There have been no upgrades since and it just cleared today.  Any thoughts on why this is happening?  It even again cleared my commands from this morning.

Thank you

15

Mitel MiVoice Business/MCD/3300 / Caller ID - Spectrum Cisco 2900

« on: October 24, 2017, 04:41:24 PM »

Has anyone sent caller ID out to a Cisco 2900 PRI/SIP box?  Are there any settings on the Mitel side for sending caller ID that might need to be changed?  I currently have the ability to change the caller ID being sent with my current PRI provider, so I do know it works in the Mitel.  I just cannot remember if there are any PRI/ISDN settings that might need to be changed.  I did determine that the ability to restrict the caller ID being sent does work.  If I put in the code to do this, the caller will see restricted on the far end.

Thank you,

Mark