Topics

1

MiVoice Office 250/Mitel 5000 / MOH not playing Getting ring back Instead

« on: September 19, 2018, 03:39:58 PM »

I have a 250 running 6.0 serv pack 1. When a caller rings in the customer wants the caller to hear the MOH. However, they hear the ring back. I have the Star, Hunt groups and phones set to 5000cp for all audio for calls settings.

The MOH works if call is placed on hold.

Any help would be apreciated.

2

MiVoice Office 250/Mitel 5000 / Co not showing CID during call

« on: August 15, 2018, 10:24:27 AM »

I have a new installation of a 250 running the latest software. I have a strange issue. when someone calls in on line 1 the CID is displayed during the entire call. However, if someone calls in on any of the other lines the CID only displays while the call is ringing and is replaced with the trunk group extension. All trunks are in the same trunk group. This is for a suicide hotline and the CID is important.

Thanks once again for your help.

3

MiVoice Office 250/Mitel 5000 / Barge in using digital phones

« on: July 19, 2018, 08:17:04 AM »

I need a little clarification on how the barge in feature works and anything special I need to do to program it/ activate it.

Thanks for your help!!

4

MiVoice Office 250/Mitel 5000 / 5330e phone only passing 100mbs

« on: April 27, 2018, 04:14:43 PM »

I have a new 5330e phone that will only pass 100 mbs. If I bypass the phone then the PC connects at 1ghz. Has anyone else had this issue? If so is the only resolution to return it to Mitel?

As always thanks for the help!

5

MiVoice Office 250/Mitel 5000 / Pickup handset but call continues to ring

« on: March 02, 2018, 12:12:33 PM »

I have a Mitel 250 running 6.0 Sp3.
When person tries to answer call sometimes it continues to ring, the page button lights but the system does not page, the call disappears.
Its not occurring on every call but when it does it occurs with every phone that rings. They keysets are 5330.

Any help would be appreciated.

6

MiVoice Office 250/Mitel 5000 / uc360 on mitel 250. Issue with dtmf once call is completed.

« on: January 23, 2018, 04:51:42 PM »

I have a uc360 on a 250 running 6.2 sp1. I can make calls without issue. However, once the call is established I am getting bad results dialing through an auto attendant or logging into a conference bridge. It looks like some of the dtmf tones are not being passed.

If you have any ideas on troubleshooting or adjustments to system or to the uc360 itself I would really appreciate it.

I also have the uc360 on a system with 6.1 sp1 and having the same issue.

7

MiVoice Office 250/Mitel 5000 / Transferring to ext xxxx

« on: August 10, 2017, 08:59:43 AM »

I have a 250 running 6.1 sp1. I have Auto Attendant transfer prompt set to no. However, callers still hear "please hold while your call is being transferred to XXXX. Is there a way to stop this?

Thanks for your help!!!

8

MiVoice Office 250/Mitel 5000 / Delete VM Messages after a set amount of time

« on: June 11, 2017, 04:15:42 PM »

I have a customer who wants the voicemail message to auto delete after 7 days once an email has been sent by the system. Is this possible with the 250?

9

MiVoice Office 250/Mitel 5000 / 250 Time resets and no phone calls in/out or intercom calls.

« on: June 08, 2017, 09:42:06 AM »

Hello to everyone! I have a 250 running v6.1. It will stop processing calls of any kind (internal intercom, network intercom, and co calls. It says destination unreachable. Resetting the system clears for a day or two then reoccurs. None of the other networked systems have this issue (there are 7).

Any Ideas? Your help is gratefully appreciated.

10

MiVoice Office 250/Mitel 5000 / Spread Sheet for Programming Mitel 250

« on: June 01, 2017, 09:37:57 AM »

I have been told that there are spread sheets available to fill out and upload to the 250 in order to program phone, users etc.. If this is correct where may I locate these forms?

As always thank you for using your time and knowledge to help!!!

11

MiVoice Office 250/Mitel 5000 / Message Light Not Lighting

« on: May 02, 2017, 11:16:08 AM »

I have a 250 running 6.1 serv pack 1. I have the lamp programmed as a message lamp. They get the notification on their screen but the lamp doesn't light. It does work intermittently.

Any ideas would be appreciated!

12

MiVoice Office 250/Mitel 5000 / Remote Paging

« on: May 01, 2017, 11:30:22 AM »

I have a location with 3 remote sites that we are going to put remote IP Phones in. They will tie back to a Mitel 250. Because we are doing away with the old pbx switches we need to have an over head paging solution at each remote site. We want to connect to the existing Valcolm paging equipment.

My question is what equipment do you recommend? They don't really want to cut the speaker leads on a cheap IP phone.

13

MiVoice Office 250/Mitel 5000 / Networking two mitel 250

« on: April 04, 2017, 03:04:16 PM »

I am networking two mitel 250s. The ports I have forwarded are:

Ports:         Connection Name:

67, 68 UDP        DHCP

69,20001    UDP       TFTP

6800-6802 TCP      SAC protocol

5004-5007 UDP      RTP Intertel

50098-50508 UDP      RTP Minet

6004-6261 UDP      RTP

6604-7039 UDP      RTP

3998-3999 tcp      SAC

5566            tcp

5567            udp

5570            tcp


Remote Access Ports

22 TCP
80 TCP
443 TCP
4000 TCP
4444 TCP
44000 TCP

Are there any other ports I need to open? I am getting a communication error.
The systems are new and use sip.

Thanks as always!!

14

Mitel MiVoice Business/MCD/3300 / Error Log

« on: March 24, 2017, 08:52:45 AM »

Hello to everyone. I have this appearing in my logs.

15

MiVoice Office 250/Mitel 5000 / Delay when calls are answered and when caller can hear

« on: February 23, 2017, 09:56:45 AM »

When employee,  answers the phone and introduces themselves to the caller, i.e.. thank you for calling xyz co, this is john, the caller only hears the name john and the first part.

These are analog trunks. Software version is 6.1.3.27

Thank you for any help!!