Topics

1

Mitel MiVoice Business/MCD/3300 / 5320e Applications Loading sfter 9.2 upgrade no labels

« on: November 03, 2021, 09:23:32 PM »

Just upgraded from 9.1 to 9.2.  I have about 30 5320e sets that say "applications Loading" and the labels for the keys aren't appearing.  The key programming is there but labels are missing.  I have rebooted twice and upgraded the bootrom

2

Mitel MiVoice Business/MCD/3300 / Lost caller ID on Analog extensions MiVB 7.2

« on: July 09, 2021, 05:41:11 PM »

I have 4 analog extensions that are in a hunt group that ring on analog sets.  I added the multi line appearance of the 4 sets on a 6930 set and lost the caller ID on the analog sets….any help appreciated

3

MiVoice Office 250/Mitel 5000 / Mitel 250 and Phone Manager end of life announcement!!

« on: April 15, 2021, 07:46:38 AM »

Guess everyone has seen this?  Mitel 250 and Phone Manager end of life announcement.  See attachments

4

Mitel Software Applications / MiCollab/Nupoint user webview9.1?

« on: January 01, 2021, 12:23:05 AM »

Can someone tell me what the FQDN and what user name and password is used to login to Nupoint user webview?

5

Mitel MiVoice Business/MCD/3300 / Voicemail to Email on 3300 9.1 error

« on: November 04, 2020, 09:08:21 AM »

I have a customer that I set up voicemail to email on 3300.  They don't have SMTP relay so I have on set up in the cloud.  Everything worked fine until I upgraded to 9.0/9.1 software.  Now i am getting the error messages in software logs.  I have entered a valid sender address and removed the senders address.

CSMTPClientMsg::ProcessResult - Failed sending Voice Mail to Email: From Vpim: test@192.168.55.5 To Mailbox: 290 To Domain: jsmith@computerworks.net File Name: N_V5fa2ae73.0d5.

CSMTPClientMsg::ProcessSMTPErrorResponse - Received SMTP error: 501 5.1.7 Bad sender address syntax

6

Mitel Software Applications / MICC 9.0 IVR Port question?

« on: September 14, 2020, 10:27:33 AM »

I have a client that is using MICC 9.0.   They would like an option in IVR for customer to press digit to be transferred to an external 3rd party for credit card payments.  My question...if the person presses 1 and is transferred to the 3rd party for payment is the IVR port in use until the customer completes the transaction and disconnects? Any help appreciated

7

Mitel Software Applications / MICC Report help for requeued calls?

« on: July 27, 2020, 02:42:55 PM »

We have an agent that we suspected is making ACD calls re-queue using Micollab popup with the Call Forward.  We have run Lifecycle report but we can't see it even if we emulate with another agent.  The call never shows no matter what we run.  Any suggestions on what report could be run? Thanks

8

MiVoice Office 250/Mitel 5000 / No audio on SIP Calls for Mivoice Office App Suite 6900

« on: June 19, 2020, 03:17:14 PM »

I'm setting up MiVoice Office App Suite 5.2.23 for customer 6 months after switching to SIP trunks on Mitel 250.  Everything works fine but I am not getting audio on inbound calls for 6900 sets and Outbound I get "Call Fails.  My 5300 series sets and digital work fine.  I can receive a call on 6900 set with no audio transfer to 5300 and audio is there.

9

Mitel Software Applications / MiCollab/MSL password recovery?

« on: May 13, 2020, 11:45:49 AM »

I am trying to do a password recovery for Micollab/MSL on virtual VMware.  I have 12 year old instructions but the they will not work or look the same.  I am adding a screenshot of my options through the console.  Old instructions says to type space (single) after stopping MSL boot by typing (A) but when I do it reboots MSL.  It does say "Welcome to Rescue Mode"

10

Mitel Software Applications / Micollab Mobile Client on Google Pixel

« on: May 10, 2020, 07:41:29 PM »

Can Micollab Mobile Client be used on Google Pixel Mobile phone? Just verifying....Can't find anything in Mitel Doc's

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Mitel MiVoice Business/MCD/3300 / DHCP options for External DHCP server

« on: March 23, 2020, 06:53:50 PM »

We have 3300 running 8.0 SP3.  What DHCP options are required to use a external windows DHCP server? Are the ones I listed below all that is needed?

3 - VLAN default gateway (IPAddress)

66 - TFTP server. Use the IP addressof the 3300 (IP Address)

67 - TFTP BootFile. (ASCII String) “/sysro/E2T8260” Used by the E2T if present.

125 - Used by phones forbooting. (Combines options 128-133) (ASCII String)

Default ASCII string:

“id:ipphone.mitel.com;(required String)

sw_tftp=192.168.1.2;(IP address of 3300)

call_srv=192.168.1.2;(IP address of 3300)

vlan=1; (VLAN)

l2p=6;(Layer 2 network priority)

dscp=46” (DSCPpriority

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Mitel MiVoice Business/MCD/3300 / MiVoice Business 10.0 to come with Call Director?

« on: March 12, 2020, 04:47:22 PM »

I was told today that Call Director will come on MiVoice Business 10.0 and will take place of embedded messenger voicemail.  Anyone else heard this?

13

Mitel Software Applications / Oaisys restoring archive recordings?

« on: March 03, 2020, 03:44:48 PM »

How do I restore archived recordings so they can be searched for a recording?  I can see the PVD files but not sure how to restore.  We are at Mivoice Recording  9.1

14

MiVoice Office 250/Mitel 5000 / Internal/External Ring with 6900 series phones?

« on: January 17, 2020, 03:27:48 PM »

I think I know the answer but just verifying.  Any way to have a internal calls and external calls via a hunt group ring differently with 6900 series phones?

15

MiVoice Office 250/Mitel 5000 / One way audio on SIP Trunks

« on: August 14, 2019, 03:37:01 PM »

I am testing SIP trunks from local SIP provider without a MBG.   We have a SonicWall TZ-350.  I have the SIP transformations(SIP ALG)  turned off.  I am getting one way audio from outside to desk phone.  Audio inside to outside is fine.  Best I can tell from packet captures the RTP stream isn't making to phone from outside.  Are the RTP UDP ports 6004-6261?   Any help appreciated!!