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Topics - ScottL

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1
Mitel MiVoice Business/MCD/3300 / Handset Battery icon is missing
« on: August 10, 2021, 01:33:18 PM »
I have been installing Mitel 6940 phones. I don't see the Handset Battery (charge level)icon. I don't see a place in Settings to make it appear.
I do see Hotdesked user, Bluetooth, and Network Connected icons.

How do I make the charge level icon appear?

Thank you,

Scott

2
Mitel MiVoice Business/MCD/3300 / Cannot forward calls to external mobile
« on: June 24, 2021, 02:43:10 PM »
I want to forward calls to my mobile when I am away from my desk. I se up the number in Call Forwarding. It does not forward, just goes to voicemail. I can forward to internal extensions with no issue.

I have tried the following:
  • Forwarding (with 9 for an outside line) to a seven digit number.
  • Forwarding (with 9 for an outside line) to a ten digit number.
  • Setting up a speed dial number and using that.

Any suggestions?

Phone is a Mitel 6940 on a 3300.

Thank you,

Scott

3
Mitel MiVoice Business/MCD/3300 / Monitor phone while it is on-hook?
« on: January 21, 2021, 08:51:14 AM »
My boss has asked, and I am checking here, if it is possible to listen to a phone's microphone while the phone is not in use. The end user would not know they are monitored. I don't mean the Silent Monitor feature.

Thank you,

Scott

4
Mitel MiVoice Business/MCD/3300 / No Teleworker Mode icon for 6940 phone
« on: July 30, 2020, 03:57:59 PM »
We're replacing older phones with 6940s. I want to put them in Teleworker mode, but I can't see it in Settings. Nothing under Advanced, either. Our firmware version is 01.05.00.071.

Thank you for your help,

Scott

5
Mitel MiVoice Business/MCD/3300 / No CTI generated for deviceCTI
« on: January 17, 2020, 02:50:20 PM »
I am getting this message on extension 2055: 3043 - No CTI generated for deviceCTI is not being generated for device 2055.  The last voice stream ended just now, but the last CTI event we got for the device happened on 1/17/2020 11:35:17 AM

What is it, and how do I fix it?

Thank you for your help.

Scott

6
Mitel MiVoice Business/MCD/3300 / Add an extension to dial by name
« on: October 09, 2019, 09:10:31 AM »
I have an extension with no voicemail attached to it. I want users to be able to enter the extension name into the dial by name function and get sent to that extension (it has an operator on hand 24/7).

However, it seems I need to add a voicemail to the extension, so Dial-By-Name will be able to look it up. I don't want to add voicemail to that extension.

How do I do this? If I have to set up a voicemail, can I set it to zero messages allowed?

Thank you for your help,

Scott

7
Mitel MiVoice Business/MCD/3300 / There is a mismatch between the Trunks
« on: June 21, 2019, 08:41:50 AM »
I have a major alarm on of of our PBXs: "There is a mismatch between the Trunks - Used count in the System Capacity form and the trunk count output by the Alarm maintenance command." What is this command, and how do I use it?

The building that uses that PBX uses copper lines for part of the operation. They lost these lines for a half hour today. Does this alarm have anything to do with it?

Other information: We've been getting alarms, then they clear, for the twelve hours. (This happens when it rains, Consolidated has no idea what is causing them.)

Here's one of the alarms:
Alarm details on SCJ(192.168.41.30)
      Date: Fri, 21 Jun 19 07:52:54 -0400
 
      System alarm status: Major
      Number of categories: 3
 
      1) Category Name: Digital Links
         Total: 1
         Unavailable %: 100
         Alarm Level: Major
         Minor Threshold: 101
         Major Threshold: 0
         Critical Threshold: 101

      2) Category Name: NETSYNC source
         Total: 1
         Unavailable %: 100
         Alarm Level: Minor
         Minor Threshold: 0
         Major Threshold: 101
         Critical Threshold: 101

      3) Category Name: Trunks
         Total: 43
         Unavailable %: 53
         Alarm Level: Major
         Minor Threshold: 0
         Major Threshold: 10
         Critical Threshold: 100

Any help is appreciated!

Scott

8
Mitel MiVoice Business/MCD/3300 / Waiting for Extension Association from SRC on port 11
« on: June 12, 2019, 09:11:07 AM »
An error message appeared this morning:

Mitel Call Record
3012 - Port not operationalWaiting for Extension Association from SRC on port 5

I checked the Alarm Service History in Call Recording Admin, I see a lot of items like this:

"SrcXml: Device 2060 mac 08:00:0F:36:33:42 Device IP:192.168.41.90 ICP IP:192.168.41.30 addr device 192.168.41.90:6921 addr icp 192.168.41.30:6802 Offline or Down on port 61"

I can log onto 192.168.41.30, that is one of our PBXs. (I can log onto the other one, too.

Can you help with this? I am not a Mitel expert, but hoped I could find a solution before we call our vendor.

Thank you,

Scott


9
Mitel MiVoice Business/MCD/3300 / How do tell if a number is a POTS line or coming in over PRI?
« on: May 01, 2019, 11:15:12 AM »
How do tell if a number is a POTS line or coming in over PRI? Is there a list in the Mitel 3300, somewhere? I looked in the Speed Calls form and see a number associated with the extension, but how do I know if the number comes through the copper lines or the PRI?

Thank you,

Scott

10
Mitel MiVoice Business/MCD/3300 / New phone not installing
« on: March 07, 2019, 04:19:23 PM »
I have a new phone I am setting up on a new extension. I tried using the Send using Hold key option, it didn't do anything.

I entered the MAC into the extension, rebooted, the phone first had a fatal exception, then it displayed the following:
Waiting for LLDP
Waiting for DHCP
Vlan 2
DHCP Discovery
Using Option 125
Contacting server

Final screen: IP address of the MCD, but nothing else. I did a factory reset, same thing. I tried another phone, same result.

Any ideas on repairing it?

Thank you,

Scott

11
Mitel MiVoice Business/MCD/3300 / Ring Group vs Hunt Group
« on: February 22, 2019, 03:54:07 PM »
I have some end users with two desks in the same office. Both desks used to be occupied at the same time, that is, two people on shift. Due to restructuring, only one officer is on shift now. They could use either desk, depending on who is on shift.

So, someone might call extension 2010 when extension 2011 is occupied, or the other way around. The officers usually wait until the caller realizes no one is answering, the caller hangs up and tries the other extension.

Each number has its own DID. The officers know the voicemail password for both phones. (Both voicemails are set up to email an officer email group, so even if they miss the voicemail signal on the phone, they get the email with attached audio file.)

The officers have asked if I can set it up so both phones ring, and whoever is at a desk can pick up the call, no matter which desk is occupied.
Would a ring group be the best solution here? Do I need to program anything onto the keys?

If so, do I pick an unused number for the Ring Group? I'm looking at the Ring Group form, # 2605 is unused.

(Edit: Or is there another method to accomplish this?)

Thank you for your help,

Scott




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Mitel MiVoice Business/MCD/3300 / Load contacts into 6920 phone via the MCD?
« on: February 11, 2019, 09:54:39 AM »
Rather than have users program contacts into their 6920 phones using the phone itself, can I load them in from the MCD, like I do with Keys?

Thank you,

Scott

13
Mitel MiVoice Business/MCD/3300 / Option 129 error when setting up replacement phone
« on: December 20, 2018, 08:57:10 AM »
I need to replace a phone at an extension. The old one was a 5330, the new is a 5330e. I entered the MAC into the proper extension in the MCD. When I plug in the phone, I get a message on the phone:

DHCP timed out
Option 129 is missing

After that, I get an error message

Contacting RCS
RCS error

I took the phone back to my office, it booted, updated firmware, and connected normally. I took it back to the extension, same issue.

The old phone worked. Other phones on the same switch work. As far as I know, nothing has changed on the switch.

While the phone was in my office I tried to put it in Teleworker mode. It gets stuck at Contacting Server.

I have tried two different new phones. I did a factory reset on both of them. I checked to make sure the Device Type is set to 5330e.
Nothing works.

Any ideas?

Thank you,

Scott


14
Mitel MiVoice Business/MCD/3300 / Set up limited user rights to the 9999 login
« on: December 03, 2018, 04:38:36 PM »
The building administrator wants access to the 9999 login, so she can change the main phone line recorded message (in case of snow days, unexpected closings, etc.) I'm afraid she will log in and wipe out what we have set up. Is it possible to set up a limited role, so she can just add a temporary greeting?

Thank you,

Scott

15
Mitel MiVoice Business/MCD/3300 / Add a fax line to an ASU
« on: October 25, 2018, 01:43:25 PM »
Is there a step by step solution to adding a new fax line to an ASU II? I've brought the wiring into the server closet.
I've picked an unused extension to use for the analog extension.
I see where other analog lines have been punched down to a 110 block.
I can go into the MCD > Analog Sets and see where lines are programmed in.
I can see that the circuit IDs end at Cabinet 3, Shelf 1, Slot 1, Circuit 6. So I'd assume I'd add in an extension Cabinet 3, Shelf 1, Slot 1, Circuit 7.

Where would I put that on the block? (see attached photo)
Would I use Circuit 7?
Why is there a pair of wires on the right? (See circled area.) I would think the list of lines would have a gap.

Any help so I can set up this fax line is appreciated, thank you.

Scott

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