Topics

1

Mitel MiVoice Business/MCD/3300 / How to upgrade the firmware of Mitel RFP 12 Base station

« on: January 02, 2024, 02:47:51 PM »

We have been using a SIP phone Dect 112 with RFP 12 Basestation and we always make sure our devices are up to date with firmware. How do I update the firmware on the RFP 12 Base station?

2

Mitel MiVoice Business/MCD/3300 / Is my IPV6 enabled on Mitel Server

« on: November 24, 2023, 03:54:36 PM »

Is there a way to find out if IPV6 is enabled or disabled on different types of mitel server? I want to make sure its disabled.

3300
MBG
Micollab

3

Mitel MiVoice Business/MCD/3300 / Is there any way to Play a Recorded Greeting on a Page Group or External Paging

« on: September 27, 2023, 04:00:23 PM »

I'm trying to see if I can setup like an emergency announcement either over the phone using the page group or and external paging device by simply dialing a number. Is that doable on a mitel 3300? Thanks!

4

Mitel Software Applications / How to export Mailbox List from micollab server Nupoint Web Console

« on: January 27, 2023, 11:59:24 AM »

Good Day fellas, We have a micollab server where we setup all of our users, we have been renaming users to reassign extension to a new user when a previous one quits. Today I just discovered that even If we edit all the details from users and services form it doesnt update the advanced um email address. Is there a way to generate a report on the Unified Messaging Information for each mailbox. We have renamed already quite a bit of people and I would hate to go to each one to check if there is a different way to do it. Thanks!

5

Mitel Software Applications / Micollab Client 9.1.3.2.0.2 Blank page loading after installation

« on: December 31, 2020, 11:07:52 AM »

We upgraded our server and is currently upgrading from micollab client 7.3 to 91.3. Other users that I have installed this to works fine except for this one, i cant even get to enter the registration key as the page is blank. Below is the computer specs, run a repair on the .net framework and still not working. Uninstalled cleaned everything in registry, left behind folders and reboot. Install and reboot and still same thing. Users internet speed is 6 MB down and .59 up when i run a speed test. User is working from home and im installing it remotely.

OS - Windows 7 sp1
CPU - intel i5
RAM - 4 GB
HDD - 30 GB Free
.net framework 4.7

6

Mitel MiVoice Business/MCD/3300 / How to properly setup polycom soundstation Duo to resolve DNS

« on: October 29, 2019, 10:27:41 AM »

I had setup polycom sound station duo using SIP configuration and I cant seem to get it to pick up the correct date and time. From what I can see it cannot resolve hostnames, so the settings for the NTP are no good since I cant set it manually. Is there a settings im missing. I added manually the DNS server on the Ethernet section.

7

Mitel MiVoice Business/MCD/3300 / Intermittent Fast Busy tone for incoming call

« on: October 01, 2019, 04:01:50 PM »

I cant determine if our BPX is the one having issue or our other sites PBX server. Both are using Mitel 3300 and everytime we received a call from Terminal B that it takes about 3 to 10 time for their calls to go through to Terminal A, I cant seem to replicate the issue. Congestion and State maintenance command dont show that all channels are being used on both server, congestion is showing no fault. And at the time the call is reported we here at Terminal A do a test call by using our internal phone and our cellphone to call the DID the calls being reported and we cant replicate the issue. We did 8 calls simultaneously at the same time and still cant replicate it. Im lost...

8

Mitel Software Applications / ACD Login Agent name not syncing with Prarie Fyre report

« on: June 13, 2019, 04:22:05 PM »

Im not too familiar with prariefyre but I have an ACD agent whose name has been changed in mitel, and manually changed on prariefyre but on the ccmweb report its still showing the old agent name.

Mitel 3300
PrarieFyre - 7.1.3.0 (7.1.07135.1)

9

Mitel MiVoice Business/MCD/3300 / How to setup voicemail to email to send as a specific domain

« on: April 12, 2019, 06:54:50 PM »

We have two mitel servers that is going to microsoft relay server to send voicemail as an email. One server can pass the relay server just fine and the other is not. The only difference i can see is that when Server A is sending the email it is showing as 1234@domainA.com as for the other server its sending as 5678@10.10.33.5. From what I can tell its allowing the one with domainA.com because its our domain as for the other one since its in the form of IP its being denied. How can I set my other mitel server so when it sends and email it will be 5678@domainA.com. Thanks for the help guys, amazing as always!

Both servers are mitel 3300

10

Mitel MiVoice Business/MCD/3300 / How to assign a RAD Greetings to a Menu Node

« on: May 11, 2018, 03:56:46 PM »

I want to configure a voicemailbox that uses a RAD Greetings that are already setup. How do you do that? Thanks!

11

Mitel MiVoice Business/MCD/3300 / Add to queue users on different controller

« on: November 16, 2017, 09:38:55 AM »

We have multiple controller that independent from each other on different sites, on controller A there is an existing ACD queue and they want to have users on controller B to be able to login to the same queue of Controller A. Looking at it seems like impossible unless they do teleworker, Is there any other approach we can do this with? Also the only configuration of teleworker we have is when we work from home and we use a VPN router to establish connection.

12

Mitel MiVoice Business/MCD/3300 / Scheduling Question

« on: August 02, 2017, 04:29:48 PM »

Sorry for the noob question but current setup for the toll free is that at between 6 pm and 8 am the call route to night 2 which is a user extension. They want to change it so that it reroute between 6 pm and 7 am. Where do I go and change that? I can see on the scheduler there is everyday task that changes the system to night service level 1 at  5 pm but that confused me even more. Where is this actually set? They said they dont set it night service 2 manually. Thanks!

Toll Free Goes to XXX-XXX-5001
5001 has call rerouting day = 8, and Call Rerouting Night 1 = 8 and Call Rerouting Night 2 = 3
Call Rerouting Always Alternative 8 = 3001
Call Rerouting Always Alternative 3 = 4001
3001 is a hunt group with members of 3010, 3011, 3012, 3013, 3014 and 3015 and these extension are a multiline key assignment on their phone.
4001 is user extension

13

Mitel Software Applications / How come some of my phone extension is now showing on PrarieFyre

« on: March 07, 2017, 04:11:41 PM »

How come some of my phone extension is now showing on PrarieFyre I thought it automatically syncs from our mitel 3300.

14

Mitel MiVoice Business/MCD/3300 / Setting up analog Stinger/Ringer

« on: November 09, 2016, 02:59:54 PM »

Hi,

I am trying to setup an analog Stinger 90 model 196. I created them on an "On Premises Line" but the stinger wont ring. I dont know if its a configuration settings that I am missing. I tried calling the extension I gave it and if I hook up an analog phone it rings but not the stinger. Thanks!

15

Mitel Software Applications / PrarieFyre - Restrict CCMWeb report creation to particular queue

« on: August 30, 2016, 12:15:19 PM »

Hi,

Is there a way to create user login to CCMWeb and restrict them to create and generate report only on specific queue or they will automatically have access to all queues? Thanks!