Topics

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MiVoice Office 250/Mitel 5000 / Second PKM 24 goes offline randomly several times a week

« on: February 10, 2019, 01:04:13 PM »

I have a receptionist with 2 PKM 24 units. The second one will go offline and the only way I can get it back online is to remove the attached device and then readd it. Seems to be totally random. It'll go months with no problem and then happen twice in the same day. The first PKM never goes offline, only the 2nd one. Tried swapping them, setting up on another phone, changing the connecting cable, same issue. Any ideas?

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MiVoice Office 250/Mitel 5000 / Outbound calls ring back to attendant instead of completing-ipflex

« on: July 14, 2016, 11:50:31 AM »

Wanted to run this by a larger audience since both my vendors are stupefied. When making an outbound call, it does not complete, but instead rings to our main attendant. The call is getting recorded by our call recording system which only records outbound calls and not internal calls. When given specific examples, my telecom provider states they do not see these calls hitting the ipflex router whatsoever, yet it has to get as far as the tap so it can get recorded. This is an intermittent issue, not limited to specific extensions, channels on the ipflex or numbers dialed. Anyone ever seen or heard of this?? Both the phone system and the router have been power cycled. We are not even using half our channel capacity when this occurs, so I don't believe it's load related.  Just plain weird

3

MiVoice Office 250/Mitel 5000 / One phone is recording every phone call made and sending to voicemail??

« on: February 12, 2015, 03:24:06 PM »

I have one extension that records every call made as if the record a call application is being activated. I've done no programming to this extension and swapped out the phone set, same result. I just told the user he's got the "over 50" model phone, but would like to know if anyone has any ideas how this might have happened.

Thank you!