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MiVoice Office 250/Mitel 5000 / can't conference calls together on Mitel 5330 phone
« on: November 22, 2017, 03:26:45 PM »
We have a Mitel 5000 phone system, and we're testing out some Mitel 5330 ip phones. One problem that's shown up during testing is that we can't conference external calls together. Here are the instructions from the phone user guide:
To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
1. Press the TRANS/CONF key (image of arrow, vertical bar, and 3 heads)
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the TRANS/CONF key
When we reach step 4, it always drops the 2nd external call. Do I need to change something in the programming on these phones, or am I missing something more obvious?
To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
1. Press the TRANS/CONF key (image of arrow, vertical bar, and 3 heads)
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the TRANS/CONF key
When we reach step 4, it always drops the 2nd external call. Do I need to change something in the programming on these phones, or am I missing something more obvious?