Topics

1

Mitel MiVoice Business/MCD/3300 / Analog trunk stuck on Releasing

« on: April 17, 2023, 10:01:23 AM »

Can someone explain why an analog trunk port would be stuck on releasing??

Also is there a certain config for the Trunk if I want to use it to connect to a paging system??

2

Mitel MiVoice Business/MCD/3300 / Port 6830 keeps closing

« on: February 22, 2023, 08:42:50 AM »

Have a site that wants to add PMS and we need to connect to port 6830 for Voicemail.

I couldn't get a connection to port 6830 so the system was rebooted and we could then connect to port 6830.  A week later we could no longer connect to the port.

The Inetstat maintenance command does not show any connections to port 6830.

I am wondering why the port keeps shutting down??

3

Mitel MiVoice Business/MCD/3300 / Browsing to 3300 times out with no login page

« on: January 30, 2023, 02:53:13 PM »

Every month the system needs to be rebooted other wise the login page won't load.   

Software is 6.0 sp1 on an AX Controller.   Why does the system not respond when browsing to the IP.   

Will be upgrading this year.

4

Mitel Software Applications / ER Adviser

« on: January 24, 2023, 01:36:17 PM »

Customer rebuilt their ER Adviser server and restored the database and it seems to be working fine except for one problem.   On Mitel phones they have a key on the set that if you press it twice it is suppose to send a notification to ER Adviser.

Line Type on the key is Phone App and the Phone Application Feature is Duress,    I have never seen this key before and am not sure how it works.

PBX version is 6.0 SP3
ERA version is 6.0.1.20

5

Mitel Software Applications / Caller ID not in Emails

« on: May 16, 2022, 11:44:35 AM »

We have Unified Messaging setup in the Nupoint but the Call Display is not coming through on the emails.   call display options are enabled in the Class of Service on the Nupoint Ports.

6

Mitel Software Applications / Microsoft Feature Pack Error when uodating Collab Client

« on: January 06, 2022, 10:35:54 AM »

I am getting a Microsoft Feature Pack Error when updating to the latest version after a Collab Upgrade.   The customer has checked his PC with instructions from Mitel Knowledge Base Article and the Registry shows the Feature Pack is installed.

7

Mitel MiVoice Business/MCD/3300 / Per Bay Losing Connection

« on: December 07, 2021, 01:31:20 PM »

I have two sites running 6.0 with 2000 Per Bays on FIM Modules.

When the system syncs to AMC the per Bays lose connection to the PBX for about two minutes

8

Mitel Software Applications / Screen Recordings not available in Management Studio

« on: October 19, 2021, 11:17:15 AM »

In Management Studio there was a button to press to view the screen recordings,  customer is telling me the button is not on the screen anymore.

They are running a bugged version where the CTSDevices database gets full and needs to be shrunk and they do have alarms that the CTSDevices database is full.

9

Mitel Software Applications / Call Recording CTI Link Down

« on: August 05, 2021, 11:02:38 AM »

PBX has been upgraded to 9.1.2.4 and the Call Recording is at 7.3.

I have tried restarting the services and set the new Shared System Option for CTI authentication to No in the PBX but I can't seem to get the CTI link to enable.

Recording is done on the PRI but when I open Management Studio the Extension column shows the Trunk numbers instead of the extension numbers and I think it is due to the CTI Link being down.

10

Mitel Software Applications / Call Recording

« on: July 12, 2021, 10:35:18 AM »

When the customer looks at calls in Management Studio the Extension column is showing the Trunk number instead of the Extension Number.   Usually after a reboot the problem is fixed but a reboot didn't fix it this time.

They have a PRI and are recording at the trunk.

11

Mitel Software Applications / MiVoice Business Console on Surface 7 plus

« on: June 14, 2021, 11:08:02 AM »

MiVoice Business Console on Surface 7 plus will not see the USB headset.   Headset works on all other apps on the Surface except for the Console.

But the headset and console work fine on the Surface 7 but not on the 7 Plus.

In the audio menu drop downs for Voice Headset/Handset Selection there is no headsets to select, but in Ringer Selection the dropdown has the headset.

See attached screen shot.

12

Mitel MiVoice Business/MCD/3300 / Embedded Mail not Answering

« on: May 07, 2021, 08:22:41 AM »

Embedded mail will only answer when a user dials the mail to get into their own mailbox.   Extensions that should go to mail on a no answer just keep ringing,  the auto attendant is not answering on inbound calls.

I checked the sets and they are set to reroute on the 1st alt, also the Auto Attendant is a DID with a analog set rerouted always to mail. 

Also If I point the DID to be answered by an IP set the set doesn't ring.

The system is a CXII,   I think it may be a defective DSP Module but am not sure.

13

Mitel MiVoice Business/MCD/3300 / Copper Trunks Not Releasing

« on: April 14, 2021, 11:36:07 AM »

The user receives an inbound call then transfers the call to a external number connecting two trunks together.

When the call is completed the Mitel keeps the trunks in a busy state and doesn't release.

The CO is sending the Disconnect message but the Mitel is not releasing.

14

Mitel Software Applications / Mobile Client Crashing on Samsung S20

« on: March 18, 2021, 01:00:32 PM »

The Collab server version is 9.1.3.301 and the Client version is 9.2.153 and the users says the MiCollab Client Keeps crashing.

15

Mitel MiVoice Business/MCD/3300 / Delayed Audio Cut Through

« on: March 18, 2021, 10:22:08 AM »

Calls come in to System A on analog trunk and is answered by Embedded mail AA on system B,  If you 0 out you get sent to reception on SystemB and sometimes reception is forwarded to a set on System A.

There is a 3 to 4 second Delay before the caller hears audio from the phone reception had forwarded the call to.    No delays when the call is answered by AA.